While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their softness, luxurious feel, and durability even after multiple washes. Many appreciate the beautiful design and the comfort these items bring, transforming their bedrooms into serene spaces. The efficient and speedy delivery service, along with the thoughtful and attractive packaging, also contributes to a highly positive customer experience. However, some customers experienced issues with product finishing, noting that some items started to wear out prematurely or had loose threads. A few also mentioned that certain pillowcase designs, while soft, lacked structure, causing them to gape. Additionally, a small number of people reported slower dispatch times and courier issues, leading to delayed deliveries.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the softness,... See more

Quality

Users describe positive interactions with quality, consistently praising the softness, luxurious feel, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its reliability, promptness,... See more

Order

Consumers find order to be a positive experience. Many reviewers praise the ease of the online ordering... See more

Based on these reviews

Rated 5 out of 5 stars

I came across Bedfolk while googling online end of June and I have just received my 5th order from them and its only July!:) I am totally hooked. The quality is just sooooo amazing, from the towels,... See more

Company replied

Rated 5 out of 5 stars

Went on line shopping Bedfolk.com Made a few mistakes - not realising until after check out!! Contacted Bedfolk, Ashley communicated very well and Hrlped me through the process- outstanding custom... See more

Company replied

Rated 5 out of 5 stars

Marvellous company selling the snuggliest, cloud like and hardest wearing bedding on the market. Their customer care is second to non and delivery is speedy. Have just ordered my second bed pack from... See more

Company replied

Rated 5 out of 5 stars

The bed linen supplied by Bedfolk is the absolute best. I have been buying their linen duvet covers, pillow cases and sheets for several years now. Not only do they feel wonderful but they look great... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Luxury comfort essentials to help you wind down well.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not at all impressed

Not at all impressed. It took nearly a week to dispatch what should be a very simple order and then sent with a courier that couldn't deliver on time. I waited in all evening for delivery which was then cancelled at 9.30pm and rearranged.

June 7, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Chris,

I am so sorry to hear that your experience with us was not positive and that you faced delays and inconvenience with the delivery of your order.

Please do reach out to us at customercare@bedfolk.com if you need to discuss further - we're always here and happy to help!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Great company who knows how to do…

Great company who knows how to do things right! . Quality products, described honestly. Delivered on time , wrapped and presented tastefully. Absolutely would recommend Bedfolk . I will be back for more 😁

June 3, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Gary

We're so grateful for your lovely review and delighted that you're so happy with the products we offer and service provided.

Thank you so much!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Best bedding I have bought…

The linen bedding bundle from Bedfolk is the best bedding I have ever bought. Exquisite quality and softness, beautiful colour and wonderful to sleep in. Would highly recommend.

May 27, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Thank you so much for your lovely review!

Kindest wishes, Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Fantastic Quality

The bedfolk products I purchased firstly, are beautiful. The fabric is so soft and such good quality, everything met expectations and beyond. Some beautiful bits purchased for our new baby! Also the parcel arrived very quickly and it was beautifully wrapped and presented. Everything I have experienced with this brand is top quality - I would recommend!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Returning customer

Returning customer. Cloud soft bed linen, purchased for our own bed and for our guests. Our son and daughter in law loved the linen bedding so much when they came to stay that we bought them a complete set for Christmas.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Bedfolk really strive for great customer service

Bedfolk really strive for great customer service and it is a pleasure to shop with them. Quality products that arrive beautifully packaged. This is my second purchase but won’t be my last. My recent purchase was the bathmat which is so soft underfoot and a lovely neutral fawn colour. Love their products!

April 15, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jackie,

Thank you so much for your lovely review!

We're so pleased that you love our products and recognise how important great customer service is to us.

Thank you once again!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Fabulous products- linen pillow cases…

Fabulous products- linen pillow cases and cotton throw. Had had linen and cotton duvet covers previously and love them all. Very well made products in great colours. Beautifully packaged with care.

April 14, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Ruth,

Thank you so much for your great review! So happy you love the products you've purchased from us, their quality and the colours!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

A dream to sleep in.

Bedfolk are a great British company to order from. They are quick to help with any queries.
I've had a few Bedding Bundles in the last few years and just treated myself to the Linen ink Super king set. Linen is expensive so I wanted a set I knew would last. It washes well and I find it extremely comfortable to sleep in. My last set of linen is in really good condition after at least three years of using every other week.

March 20, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Charlotte

Thank you so much for your lovely review! We're so pleased that you love our linen and that you've been so happy with our high levels of product quality and customer service!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 3 out of 5 stars

good quality but overpriced for its level of quality

So with warmer months approaching I needed two new super king bedding sets. I purchased the first one from another major luxury bedding company which I wont name. that was a crisp cool cotton product. So the equivalent to what I purchased here at Bedfolk. I couldn’t find another colour I liked so done a search to find Bedfolk, who I had never heard of, but it looked good quality and thought I would give them a go.

Bedfolk was more than twice the price as the other leading bedding company, but I don’t mind paying more for something luxury and better quality. I’m in no way a penny pincher, so to speak.

I found bedfolk to be a very good quality for the crisp cotton bed set. But nothing special. In fact, it was probably a touch better quality in thickness, but not in softness or airiness as the other brand I bought.

I’m sure bedfolk have some fantastic story as to why their cotton is more expensive. Comes from an ancient tribe in Timbuctoo or something. Marketing yardee ya. But the reality is this. Its simply not worth the price of £270.00 quid for a bed set that includes a duvet cover, sheet and two pillow cases. Especially when you can get a slightly better one over half the price from a leading luxury bedding online retailer.

I would probably buy another set from Bedfolk, should they have some kind of 40 percent discount or something. But overall wouldn’t buy from here again based on value to quality ratio.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and quality

I ordered a luxe and a relaxed cotton set from Bedfolk, I had by mistake ordered the Luxe in an incorrect size and had decided I preferred the relaxed cotton, nothing was too much trouble for the Bedfolk team, the return was easy and efficient they read my notes on the return emailed me and confirmed my exchange , the products are exceptional quality but it's the customer service that will keep me coming back time and time again. Thankyou Bedfolk

March 21, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Heather,

Thank you so much for your lovely review! We're delighted that you're so happy with the exceptional quality and customer service you received with us!

If you at any time need any assistance or advice regarding anything in our collection, please do not hesitate to reach out to customercare@bedfolk.com.

Thank you so much once again!

Kindest wishes, Ashley - Bedfolk Customer Care.

Rated 1 out of 5 stars

Bedfolk were extremely unhelpful

Bedfolk were extremely unhelpful when I wrote to them explaining that my rust coloured pillow cases had faded dramatically whereas the ochre ones had not -both being exposed to the same amount of light. They confirmed that there is no warning on their instructions about not exposing them to sunlight. They said that the ochre ones may fade in the future! Quote from Ashley -"The ochre could probably will fade in time if continued exposure occurs- it may just be taking longer to fade - there is no guarantee; it's always simply a risk".
I don't normally write reviews but in this case was so incensed by their very arrogant and totally unhelpful approach to myself as a customer who bought these items not expecting fading. Dreadful customer service.

March 11, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Mrs J

Thank you for your review.

Customer service and product quality are of the utmost importance to us at Bedfolk. It is deeply regretful that we have left such a negative impression on you here and that my many comprehensive replies to you regarding the fading to your pillowcases were deemed unhelpful and arrogant. This was absolutely not my intention. I endeavoured to be as detailed and informative as possible.

Sunlight (particularly if prolonged and direct - your pillowcases were purchased 1 year ago) can cause the fading you reported. We do indeed advise to store your bedding away from direct sunlight in our Care Guide. I am sincerely very sorry for advising that this advice was not part of our Care Guide and I take full responsibility for that misinformation.

You can see the Care Guide just here: https://bedfolk.com/pages/care-for-your-bedding

Please do feel free to get back in touch with us at customercare@bedfolk.com if you wish to discuss any further with us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Beautiful Robe/Dressing Gown

The Dressing Gown I ordered was really lovely. Fantastic quality, & great to know it is ethically made .
Customer service was 5 Star and great to be able to chat to someone on the phone.
The item was well packaged and prompt delivery.
I highly recommend this Company

February 11, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Thank you so much for your lovely review and kind comments about the high quality of our products and customer service! We're delighted that we made such a positive impression and that you recommend us so highly!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Bedfolk make it so hard to get out of bed!

I recently found Bedfolk and ordered their beautiful coloured Rose squishy square large padded pillowcases. They are so soft and inviting that I decided to get the matching quilt that arrived a couple of days ago. The rose colour is so sweet, a muted soft pink that goes with everything. And the quilt is beautifully made and will be just right in the summer with a sheet instead of a duvet. They both look wonderful on the bed and the only problem now is actually getting up!

February 28, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Crystal

Thank you so much for your lovely review! We're delighted that you're so happy with your purchase from us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Relaxed cotton bedding Rose

I ordered the relaxed cotton bedding in Rose. Sheets, pillowcases and duvet covers. Beautiful colour very soft and comfortable to sleep on. Excellent delivery had everything within 2 to 3 days. I would definitely order again from this company. Very happy with my purchases. Five stars plus

February 8, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Lorraine

Thank you so much for your wonderful review and kind words. We're so happy your experience was so positive!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

wonderful

delivery was fast, the item was super quality and very snuggly (i purchased the ripple robe) and i've made a whole list of other things i'd like as a result.

January 16, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jo

Thank you so much for your lovely feedback! So glad you have a list of other things you like - please do reach out to us at customercare@bedfolk.com should you need any advice about anything in our collection!

Kindest wishes, Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Great product

Great product, extremely luxurious and worth the money!

January 25, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Madhuri,

Thank you so much for your great review!

We're delighted that you're so pleased with our product, its quality, and the value for money we offer!

Kindest wishes, Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Quality is best you can get

Quality is best you can get ! Love Bedfolk so much, such a luxury

January 11, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Cara

Thanks so much for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Rated 5 out of 5 stars

Very good quality at reasonable prices

Very good quality at reasonable prices. I bought a lovely soft baby blanket and a matching wash bag for an expectant Mum and couple of really nicely scented candles. I am delighted with all my purchases

December 8, 2024
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Jenny

Thank you so much for your kind and positive review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

Lovely colours

Lovely colours, soft and comfortable, great fit! And the customer service is very good.

January 2, 2025
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Nina

Thank you for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care

Rated 5 out of 5 stars

My go-to company for bed linen

As a return customer, I had full confidence in my repeat purchase. I expected the very best in quality, range, colour, fabric, and style options, and of course, I was not disappointed, in fact it just reinforced my commitment to support this business whenever my need arises in the future. Customer service is exemplary too.

December 30, 2024
Unprompted review
Bedfolk logo

Reply from Bedfolk

Hi Katie

Thank you so much for your wonderful feedback! This means so much to us!

Kindest wishes,

Ashley - Bedfolk Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look