Bedlam Creations Reviews 36

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Another ripped off customer! Payment was taken but no decals were delivered, follow up emails went unanswered. I don't like giving negative reviews but would give 0 stars here if it was an option. A... See more

Rated 1 out of 5 stars

Place is a joke. Ordered decals for a diecast car for my grandpa and made it very clear I needed them asap to finish his car for Christmas and was told 7-10 days.Waited a months and was told twice the... See more

Rated 1 out of 5 stars

After contacting Josh Muma/Bedlam creations, I was asked to send my guitar headstock image for a quote. I received the response in a timely manner. I sent the payment immediately. After the time s... See more

Rated 5 out of 5 stars

Excellent experience, Josh is on point when it comes to responding to emails. Just build a little time into your expectations; he's a very busy guy and it's because the product is so good. My decals... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Creators of custom waterslide decals for guitars, miniatures, models, and more!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

36 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad very Bad

Bad very Bad
Was put off 3 times only received Partial Refund Was Promised revisions and Product and then again silence
Avoid this like it is the Covid19

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Dragonfly Decal for a Sewing Machine

I had an idea for a Dragonfly decal on an antique sewing machine I was having painted. I did have to nudge Josh a bit, but he explained it was a hobby-job and a one man deal,…he was trying to balance orders with full time employment. Thankfully I had time to work with him and we found the perfect image. My decals on the machine look amazing! Just what I wanted! Perfection!!!

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect Waterslide transfers from an awesome company.

I had an absolutely awesome experience with Bedlam Creations. I put in 3 orders and got 3 perfect deliveries. The decals have what to some maybe a somewhat lengthy lead time but the owner was always in contact updating me on my orders and the quality is second to none in my modeling experience. I absolutely recommend this company if you want a custom set of modeling transfers.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

This is only a part time business

This is only a part time business, Josh works a full time job and takes care of him customers when he is off. He answered all my emails and concerns and got my decals to me in a timely fashion ,even considering the weather in Michigan. The decals looked and went on my aircraft model great. I would highly recommend Bedlam creations. Mark Dudrow West Virginia

January 24, 2022
Unprompted review
Rated 2 out of 5 stars

Poor business practices.

Can't speak to the quality of his decals as I never received them. Waited for 5 weeks without even receiving a proof. Delays, delays...finally just filed a complaint with Paypal & got my money back.
I would not recommend doing business with this person.

January 6, 2022
Unprompted review
Rated 4 out of 5 stars

High Quality, just takes some time

I made a small order for gold decals for a custom arcade stick. I also provided my own files, submitting both a .png and .ai using vector outlines within the dimensions of the requested sheet size, so my experience might differ from others that don't have the tools to do this themselves.

Josh is one guy and does great work. Really clean edges and he can optimize the space on the sheet. But as literally one person he has lot on his plate. If things are taking some extra time just shoot him an email, usually responds within a day or two. So, you do need to make sure to stay proactive during the process.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Bad ass work

After a great proofing period with much help in getting font to be correct , the outcome and quality off the work was definitely way better than expected .
Will definitely use this service again .

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, Josh is on point when it comes to responding to emails. Just build a little time into your expectations; he's a very busy guy and it's because the product is so good. My decals had some intricate scroll-work and turned out beautifully. The product and the excellent customer service are well worth the wait! 10/10 will buy again

February 10, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service. Look elsewhere.

I pllaced order for custom design decals. Simple font lettering. After two weeks I emailed him to ask when I can expect proofs. He said in two days....never showed up as said. So after a month of nothing. I had him refund me. Total waist of time with this guy!

November 20, 2020
Unprompted review
Rated 4 out of 5 stars

Good quality and service, though slightly delayed by an administrative mistake.

Got custom transfers for miniatures wargaming; quality is great, with a high level of detail and consistent results, and packaged excellently. Shipping was quick too (for being over-the-pond). The one downside was the delay incurred by the order accidentally being marked complete at an early stage; this resolved itself with a simple email, and Josh is a pleasure to deal with.

Bedlam Creations will likely be my go-to place if ever I need more custom transfers.

October 30, 2020
Unprompted review
Rated 1 out of 5 stars

If you have a half a year to wait on…

If you have a half a year to wait on your product then maybe this company would be ok....I'll never know! I've been trying to just get a price quote for approximately 9 weeks. Every email from him is full of excuses. His work might be great.....I'll never know!

October 20, 2020
Unprompted review
Rated 1 out of 5 stars

Find Someone Else

Do not use this guy if you're having him edit anything. He will completely ghost on you and does not show any accountability when you confront him on it. Two changes on a logo took him 5 months to complete. The most strait forward communication I've seen from him were his responses to other peoples reviews just to save face.

Update after his response:

That was very a very thorough response! He even got back to me within probably 30 minutes of my initial review. If only that level of communication/efficiency was part of the initial services. Yet for such a detailed response he forgot to mention that I DID offer to pay extra for the revisions and to expedite things. When he finally would respond there was no acknowledgment of those offers. The only time I got timely response from him was when he took my money and when I requested a refund... which he also somehow didn't even address.

It took 6 weeks to add an outline around some letters and a circle. All the other revisions were different colors. Simple stuff. Average response time to emails was 1-2 weeks. Save yourself the trouble and try someone else.

September 12, 2020
Unprompted review
Bedlam Creations logo

Reply from Bedlam Creations

It did take much longer than it should have, however there is a bit more to this. Keep in mind no additional charges were asked for to make changes list below and a full refund could have been requested at anytime. Had original request been more defined, decals would probably have been turned around in a little over two weeks.

Original request came in on 5/14. Order placed on 5/16, first set of proofs sent on 5/31 per your original request. More color combos were requested, new proofs sent 6/4. Was told you had a friend working on artwork changes on 6/5. On 6/28 was told your friend was not able to help with artwork. 6/30 you sent different image to reference which changed the design quite a bit and required complete artwork redo. On 8/11 I sent revised proof. On 8/15 you requested more changes that again took a bit of time. On 9/1 final proofs were sent and approved. On 9/5 decals were shipped. On 9/12 you left negative review on trust pilot for turn around time.

As far as replying to your review to save face, I will not argue with that. However I feel that a little more detail should be included on your particular request.

Rated 4 out of 5 stars

Had a good experience with the seller…

Had a good experience with the seller overall.
Josh's emails were clear and concise and I got what I expected when my order arrived in the door. The decals were well packaged with a cardboard backing, along with printed directions and best practices.
I'm impressed by the end result (shoulder and knee pad decals for a custom 40k chapter), the detail of which is orders above what I could achieve on my home printer.
I stopped short of a 5 star review because of a delay of 40 days between placing the order and seeing a proof example, and a minor flaw on one side of the sheet (like the ink was brushed as it dried).
I'm entirely satisfied by the service provided by Josh and I'll have no issue placing another order when I finish my current sheet.

July 7, 2020
Unprompted review
Bedlam Creations logo

Reply from Bedlam Creations

Thank you for your review. Let me know if need anything else in the future.

Rated 1 out of 5 stars

Buyer beware

I wouldn’t recommend this person. He was so quick to take my money but took forever to take a look at my file. He would always give the “it’ll be ready at the end of the week” reply when I asked about the status of my decals. Then he gives this excuse of “I was out of town” and “I’ll have it printed tomorrow” excuse. Tomorrow came and went , so I was finally fed up and asked for my refund . I was surprised I was actually refunded quickly unlike the other reviewer. Again, I wouldn’t recommend his services.

June 12, 2020
Unprompted review
Bedlam Creations logo

Reply from Bedlam Creations

This review is 100% justified. I dropped the ball with the customer and was not able to complete the request due to a increase in orders and not being able properly communicate the delays I was having. In this case the proofs were approved after a delay in getting them sent. The decals were printed and packaged and awaiting shipment and were not able to shipped out the day they were intended to. That day the customer sent email due to the fact that I had not sent tracking info and requested a refund. At that point I sent refund as I always do if requested and informed them that the decals had been printed and ready to ship. A vulgar email was then received which I replied back with a photo of the printed decal sheet and packaging as the customer insinuated I had not print the sheet, this ended our communications.

Rated 1 out of 5 stars

As soon as he gets your money you won't…

As soon as he gets your money you won't hear from him again unless you contact him. After almost two months I finally got my money back. I wouldn't buy a .25 scratch n sniff sticker from this place.

September 16, 2019
Unprompted review
Bedlam Creations logo

Reply from Bedlam Creations

I do apologize about the troubles with this order. I do not recall exact details as I just now have created a trust pilot account to reply and it has been about 9 months. I am sure this review is justified. However I will say that the refund was issued within a day of being requested.

Rated 5 out of 5 stars

Josh

Josh
Thank you so much for the amazing one tenth scale B-2 Spirit decals. My painter absolutely loved them and that is saying a lot.
You will be my go to guy from now on. I will send pictures when the model is complete. Well done

February 6, 2018
Unprompted review
Bedlam Creations logo

Reply from Bedlam Creations

Thank you very much for your positive review. Sorry it has taken to long to reply.

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