What a fantastic service we have just received from Bed Warehouse in Scarborough. Warm welcome, mattress tested, paid for, delivered and old mattress in back of their van in the space of approx 30 min... See more
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See what reviewers are saying
We ordered the bed from the bed warehouse direct back in November on the date of delivery only a mattress turned up, we were informed that the bad will be with us the next day. The quality of the matt... See more
Had a problem with my new bed after 2 weeks of arriving. The customer care for this company is 100% after explaining what had happened and sending photos they refunded the cost of it back onto my cred... See more
As a family we have used The Bed Warehouse in excess of 20 years, and yet again there service has been excellent. We had an urgent requirement due to family members arriving from overseas, and the y... See more
New bed - Damaged part snail mail
I ordered a double bed on the 12th of August, item was delivered on the 21st, they only deliver in the Northamptonshire area on a Wednesday, why can't these people tell their customers, that way we can look elsewhere.
Anyway. Item arrived, all parts accounted for, upon putting the bed together I noticed that one of the screw heads was duff so emailed the company for a replacement. I emailed 2 days later to confirm that the replacement had been sent which they confirmed. Nearly a week later and the part has not arrived.
I ended up this morning having to visit Screwfix and purchase a pack of 50 so I can finish the bed. Have emailed the company to express my disgust
On another note the bed is awful to erect, it was only when we had the bedroom furniture arrive that one of the delivery guys told me of a flexible screwdriver set, wish I'd have known as it would have saved me some. Now that the bed is up it is very sturdy and solid
While the customer service was good it was let down on this occasion by the manufacturer.
Update 28/8/2018
Bed company have refunded my expense for the bolt purchased from Screwfix.
The bolts arrived in the mail this morning, good job I purchased the others as they posted the wrong size bolts
August 26, 2018
Unprompted review
Jokers
Dont bother, 2 days before my delivery was due they called me to say it was out of stock. I placed my order 3 weeks ago. ( Thinking this would actually reserve my item ) - jokes on me.
They are sending me a black alternative when i ordered a light colour. Just beacuse I couldnt be bothered with the hassle - save your money.
August 28, 2015
Unprompted review
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