I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more
Company replied
This is an usual review. I ordered 2mattress Toppers on line. There was an unexpected delay in delivery and a bit of a mix up with the order. After several emails back and forth my purchase price was... See more
The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more
Company details
Written by the company
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contact info
Level 23, 727 Collins St, 3008, Docklands, Australia
- support@bedzy.com.au
- www.bedzy.com.au
4.0
Great
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bed was easy to assemble and sturdy…
The bed was easy to assemble and sturdy looks great. Mattress seem quiet good too.Great price and delivery was fast due discounted upgrade to delivery preferences offered at checkout. The only negative was the 4 draws aren't really anchored with rails and harder to move around all are tiny draws to be honest.
January 10, 2025
Unprompted review
Reply from Bedzy
Hi George,
Thanks so much for your review. We're really glad to hear the bed was easy to assemble, looks great, and that the upgraded delivery helped get it to you quickly. It’s great to know the mattress is working well too.
Appreciate your honest feedback about the drawers. You're right, they're designed as smaller storage options and not on full rails, so they can be a bit fiddly. We’ll definitely take that on board.
It was a pleasure to serve you and we’re here if you ever need anything else.
Warm regards,
Tully Walker
Bedzy
Love my white Adirondack outdoor…
Love my white Adirondack outdoor chairs, and delivery was 2 weeks as stated when I ordered
January 7, 2025
Unprompted review
Reply from Bedzy
Hi Karen,
Thanks so much for your lovely review. We're really happy to hear you’re loving your white Adirondack chairs and that delivery arrived just as expected. It's always great when everything goes to plan.
It was a pleasure to serve you and we’re here if you need anything else.
Warm regards,
Tully Walker
Bedzy
Fantastic quality
My first order of a matress was superb, I have now ordered sheets and bed side tables. Fantastic quality and customer service second to none. Thanks Bedzy.
January 3, 2025
Unprompted review
Reply from Bedzy
Hi Peter,
Thanks so much for the great review. We’re really glad to hear the mattress hit the mark and that you came back for more, that kind of trust means a lot to us. It’s awesome to know you’re happy with the quality and the service too.
It was a real pleasure to serve you and we’re always here if you need anything else.
Warm regards,
Tully Walker
Bedzy
Satisfied Customer-bed base and mattress
I ordered a bed and mattress from Bedzy and delivery was prompt. I was advised of progress for delivery even though it was the Christmas holidays .
Assembly was easy and I did it myself regardless being an aged pensioner.
December 21, 2024
Unprompted review
Reply from Bedzy
Hi Susan,
Thanks so much for your lovely review. We're really happy to hear everything arrived promptly, especially over the busy Christmas period. It's great that you were kept in the loop and even better that you found the assembly easy to manage on your own.
It was a real pleasure to serve you and we’re always here if you need anything in the future.
Warm regards,
Tully Walker
Bedzy
Great single foldable mattress,it’s so…
Great single foldable mattress,it’s so comfortable you just melt into it and fantastic support.
Highly recommend.
February 7, 2025
Unprompted review
Reply from Bedzy
Hi Kerry,
Thanks so much for the lovely review. We're really glad to hear you're loving the foldable mattress and finding it both comfy and supportive. That “melt into it” feeling is exactly what we love to hear.
It was a pleasure to serve you and we truly appreciate the recommendation.
Warm regards,
Tully Walker
Bedzy
This is my second purchase from Bedzy and it’s fabulous.
This is my second purchase from Bedzy . The quality is superb and this mattress topper has improved my sleep quality immensely.The service and communication ist outstanding and l am a very satisfied customer.
January 17, 2025
Unprompted review
Reply from Bedzy
Hi Luise,
Thanks so much for your kind words and for coming back to shop with us again. We're really glad the mattress topper has made such a big difference to your sleep, that’s what it’s all about. It means a lot to hear you're happy with the quality and that the service lived up to your expectations.
It was a real pleasure to serve you and we're always here if you need anything else.
Warm regards,
Tully Walker
Bedzy
Awesome products happy with purchase
December 12, 2024
Unprompted review
Reply from Bedzy
Hi Kahu,
Thanks so much for the great review. We're really glad to hear you're happy with your purchase and loving the products. Simple and to the point — just how we like it!
It was a pleasure to serve you and we’re here if you ever need anything else.
Warm regards,
Tully Walker
Bedzy
Great customer service. Quality products
Customer service was great. Issues with the courier and the staff at Bedzy went above and beyond to get answers. Kept me in the loop every step of the way.
January 24, 2025
Unprompted review
Reply from Bedzy
Hi Molly,
Thanks so much for the lovely review. We’re really glad to hear you were happy with the support from our team, especially with the courier issues. It means a lot to know you felt looked after and kept in the loop the whole time.
It was an absolute pleasure to serve you and we’re here anytime you need a hand.
Warm regards,
Tully Walker
Bedzy
Great website with prompt delivery all…
Great website with prompt delivery all makes for a happy customer
October 7, 2024
Reply from Bedzy
Dear Sondra,
Thank you so much for your kind review! We’re delighted to hear that you had a positive experience with our website and that your delivery was prompt. Your satisfaction means a lot to us, and we truly appreciate your feedback.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Brenton Kane
Bedzy Customer Support
15 days after paying for the order I…
15 days after paying for the order I contacted them to ask where my order was to find out they haven’t even processed it!
After several more emails and an attempt to cancel the order I was informed it had been sent so will only have another week to wait lol
They didn’t even have the decency to upgrade the item to express post as a gesture of goodwill to an unhappy customer.
Will be using other companies in future that look after their customers a bit better
January 31, 2025
Unprompted review
Reply from Bedzy
Dear Matty,
I'd like to start by sincerely apologising if you've felt let down by the delays with your order. I completely understand your frustration, and I’d like to offer some clarification on our shipping process.
As outlined in our Shipping Guide (https://www.bedzy.com.au/pages/bedzy-shipping-guide), we are currently experiencing high demand due to our New Year sales, which can lead to extended processing times of up to 14 business days for regular free shipping orders. I genuinely appreciate your patience as we navigate through this.
That being said, I’d like to assure you that your order was dispatched within 10 business days, even considering the public holiday during that period. This is in line with our advertised processing estimates.
Additionally, we offer a priority service for urgent orders, which could have ensured a faster dispatch time, but I noticed this option wasn’t selected for your order. This service could have seen your item dispatched in just a few days for a small extra fee.
Lastly, I’d like to mention that while we do not have express post contracts to your suburb, I am pleased to see your order was delivered yesterday (5th February), just 4 days from dispatch.
I genuinely hope to have the opportunity to serve you better in the future, and I truly appreciate your patience during our busiest time.
Once again, I am very sorry for any inconvenience caused and thank you for your understanding.
Warm regards,
Brenton Kane
Bedzy Customer Support
This is the second time I have…
This is the second time I have purchased from Bedzy. The first time delivery was very prompt. The second time took a bit longer due to boxing day sales!! When dealing with the support team, they were very prompt in responding with any queries I had.
January 2, 2025
Unprompted review
Well worth buying from Bedzy
Fast, free delivery. Excellent quality and price. A great Australian company to deal with.
December 17, 2024
Unprompted review
Great priced, free delivery.
Great priced bed frame, fast and free delivery, and a free pillow. Definitely recommend.
October 15, 2024
Unprompted review
Good customer service
Good customer service, good product, comfortable mattress. Was slow to be dispatched from warehouse. Delivery took over 2 weeks.
August 3, 2024
Unprompted review
Great service and a surprise
My order was exactly as described online and looked fabulous. Then out of the blue they sent me a free gift of a pillow which is also good quality. Very happy customer.
December 20, 2024
Unprompted review
Excellent service & product
Was a little hesitate to order online but any enquiries I had were answered honestly & quickly.
Both mattress & double bed were exactly as I had ordered & good quality.
November 30, 2024
Unprompted review
Service unbeatable, Can not be happier
Can not be happier
I bought two cheap bed side tables and had an issue with one of the runners which was part my fault.
Mel was always friendly and helpful at all times, keeping me informed.
I have a replacement on its way
You cannot ask any more than that.
Bedzy is not your top end furniture supplier and people who complain about the quality, it is they want everything for nothing.
I will certainly recommend and purchase from them in the future
January 10, 2025
Unprompted review
Superb customer service!!
Superb customer service!
Was a bit hesistant to order at first and when my order took so long to be delivered I looked for its customer support area (they only got via message)- so I thought it was a scam BUT LO AND BEHOLD they’ve got the most amazing service! Lisa, in particular was always patient and informative no matter how small my question is, she’d always come back to check in with the correct details/answer!
And the products? Gosh I fell in love with my mattress. I got the Luna thick mattress and my friend was in awe of how comfy it is! The amazing thing is how cheap it is compared to its quality. I also got a quality bed frame from Bedzy.
OVERALL: no doubt, I highly recommend! 💯
October 25, 2024
Unprompted review
FINDING A BED - When looking for a bed you are faced…
When looking for a bed you are faced with a huge range of options. I chose Bedzy because they seemed reputable. As suppliers to hotels, I thought they would have to be good. I was also happy that they were Australian based. I was impressed with their delivery as well, it arrived earlier than expected. I was happy with the product, a double bed, and satisfied that I made the right decision to buy from them.
December 18, 2024
Unprompted review
Excellent choice
Excellent choice, fast delivery (especially given it is a full king-size bed frame and mattress, wonderful (and immediate) communication with me via email regarding ME wanting to confirm codes on packages). Everything is just perfect. Unbelievable prices and quality... and right here in Australia 🌞 Highly recommended!
January 5, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.