I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more
Company replied
This is an usual review. I ordered 2mattress Toppers on line. There was an unexpected delay in delivery and a bit of a mix up with the order. After several emails back and forth my purchase price was... See more
The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more
Company details
Written by the company
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contact info
Level 23, 727 Collins St, 3008, Docklands, Australia
- support@bedzy.com.au
- www.bedzy.com.au
4.0
Great
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
May 27, 2026
Unprompted review
I found the experience dealing with…
I found the experience dealing with them very good, communication was prompt and professional. Product arrived in timely manner.
March 4, 2026
Unprompted review
Terrible do not buy from here
Terrible do not buy from here. These are just artiss beds from China the quality is so poor and the delivery takes months. I feel as though I’ve been ripped off I’m so disappointed and I waited almost 2 months for something I can’t return and will probably break after minimal use it’s so flimsy. DO NOT BUY FROM BEDZY.
May 19, 2026
Unprompted review
Very good stuff I happy with my orders…
Very good stuff I happy with my orders and good materials
March 5, 2026
Unprompted review
Always read reviews first
Hmmm lesson learned I should have jumped on this site first and read the reviews. Well time to leave my review. I ordered a mattress 5 weeks ago and still waiting. Website states 7-14 days so I organised council pick up 3 weeks after ordering thinking it’s only a mattress surely it can’t take that long. 2 weeks of sleeping on the lounge and I’m destroyed, went into store abc bought a mattress which was delivered next day. Multiple emails sent and got the same bullshit apologetic emails as everyone although the best one was delivery is delayed because of fuel prices. I have requested a full refund but still waiting on a response. Never had a problem ordering online before. This company is a joke.
May 16, 2026
Unprompted review
Love the options and the affordability…
Love the options and the affordability on the website. Love that it's an Aussie company. My items took a bit longer than I expected to arrive, but communication was very good and personal. I'd definitely use them again.
February 10, 2026
Unprompted review
Reply from Bedzy
Hi Ellen,
Thank you so much for your lovely review. We really appreciate your support and we’re so glad to hear you loved the range, affordability, and the fact that Bedzy is proudly Aussie owned.
We’re sorry your order took a little longer than expected to arrive. During busier periods, our free standard delivery and processing timeframes can occasionally take a little longer depending on product availability, warehouse volume, and courier movement, but we’re really pleased our team kept you updated properly along the way.
We’d absolutely love to welcome you back again in future. If you ever need something more urgently next time, please flick us a quick message before or after ordering and we’ll be happy to upgrade your next order to Priority Processing complimentary as a thank you for your patience and support.
Thanks again for choosing Bedzy, Ellen. We’re always here if you need us.
Warm regards,
Fraser
Bedzy
Fast friendly service of a great product
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes. Bed. Are with easy to follow instructions. Setup by myself within an hour and my 16yo loves it, so comfortable and back to sleeping like a baby.
February 14, 2026
Unprompted review
Reply from Bedzy
Hi Amanda,
Thank you so much for your amazing review. We really appreciate you taking the time to share this.
We’re so pleased to hear your order arrived quickly and that the tracking updates helped keep everything clear along the way. It’s also great to know the ordering process was easy and our team could answer your questions quickly.
We absolutely love hearing that the bed was easy to assemble, especially getting it set up by yourself within an hour. Most importantly, we’re so happy your 16-year-old loves it!!
Thank you again for choosing Bedzy. We’d absolutely love to welcome you back anytime, and we’re always here if you ever need us.
Warm regards,
Fraser
Bedzy
Great communication, great products
Great communication from purchase to delivery - there was a delay on delivery but I knew from the start what to expect. Great quality, easy to manage packaging.
January 21, 2026
Unprompted review
Reply from Bedzy
Hi Kristy,
Thank you so much for your lovely review. We really appreciate your support.
We’re so pleased to hear the communication was clear from purchase through to delivery, and that you knew what to expect along the way. We’re sorry there was a delay with delivery. During busier periods, our free standard delivery and processing timeframes can occasionally take a little longer depending on product availability, warehouse volume, and courier movement, but we’re really glad our team kept you properly updated throughout.
It’s also fantastic to hear you’re happy with the quality and found the packaging easy to manage.
Thank you again for choosing Bedzy. We’d absolutely love to welcome you back anytime. If you ever need something urgently on your next order, please flick us a quick message and we’ll be happy to upgrade you to Priority Processing complimentary as a thank you for your patience and support!
Warm regards,
Fraser
Bedzy
Betzy is a a great company
Betzy is a a great company, affordable products and the best customer service I have ever experienced. Nothing is a problem instantly get back to every email, this for me is a winner and I will definitely be recommending this company and using them again. Well done Betzy.
May 1, 2026
Unprompted review
Reply from Bedzy
Hi Leeann,
Thank you so much for your beautiful review. We genuinely appreciate your kind words and support.
We’re so pleased to hear you found the products affordable and that our customer service stood out so strongly. Fast, helpful communication is something we care a lot about, so it means a great deal to know every email was answered quickly and that you felt properly looked after.
Thank you also for recommending us and for saying you’d use us again. We’d absolutely love to welcome you back anytime.
We’re always here if you ever need us!
Warm regards,
Fraser
Bedzy
Good service products as described.
Good service products as described.
April 24, 2026
Unprompted review
Reply from Bedzy
Hi Jason,
Thank you so much for your review. We really appreciate your support.
We’re glad to hear you were happy with the service and that your order arrived as described. That’s exactly what we aim for, so it’s great to know everything went smoothly.
We’d absolutely love to welcome you back again anytime, and we’re always here if you ever need us.
Warm regards,
Fraser
Bedzy
Order never shipped! Req'd refund after 7 weeks
Placed an order with Bedzy. Followed up a handful of times requesting when the order would be shipped, each time they had someone else to blame. When it got to 7 weeks i ended up requesting a refund. Terrible customer service! Dont waste your time.
May 11, 2026
Unprompted review
Poor delivery promise
I ordered 2 headboards. I was told it could take up to two weeks to deliver since it was a busy period. It's now almost a month, and they still can't tell me when I will receive the items. 2 follow up emails, but no clear answer. It would have been quicker if I had bought at the mall.
April 16, 2026
Unprompted review
Beds are Cheap and nasty
Beds are Cheap and nasty, Mattress has destroyed my Lower Back and neck etc
Absolute rubbish.
May 10, 2026
Unprompted review
Reply from Bedzy
Good morning!
We’re really sorry to read this and we’d genuinely like the opportunity to look into it for you.
At the moment, we’re unable to locate an order under the Trustpilot name provided "Gold Digger". Could you please reply with your order number, or the name used when placing the order, so we can verify the purchase and assist properly?
Bedzy offers a wide range of beds and mattresses across different comfort levels, from budget-friendly options through to thicker, more supportive and premium ranges. We also understand that comfort can be very personal, especially when it comes to mattresses.
If there is a genuine product concern, everything is covered by warranty and our team will always do our best to help where we can.
We’d really appreciate the chance to review this properly once we have the order details.
Warm regards,
Fraser
Bedzy
Don't order if you need it within a month
I would advise anybody contemplating using this company to stay far away from it. I have had on order currently nearly 20 days old and I have now just been advised it could be another 15 days. The delivery when it is to be sent has been estimated at 11 days so if we do get it we would be looking at 35 days.
Fraser I have sent 3 emails since last night as initially I have been dealing with Jona and had no reply. I was offered the cancellation and I have accepted it for a full refund, why aren't I getting a reply.
May 11, 2026
Unprompted review
Reply from Bedzy
Hi Andrew,
Thank you for your reply, and again, I’m very sorry for the frustration caused here.
I completely understand where you’re coming from. If our lead time for free standard delivery was not clear enough at the time of ordering, then we need to own that and do better. Waiting longer than expected is frustrating, and I’m sorry this left you feeling let down.
I can now confirm that your order has been refunded in full.
If you ever need anything in the future, please feel free to contact me directly. I’ll personally look after you with a great discount and complimentary priority service to get your order moving immediately.
Thank you again, Andrew. We appreciate the feedback, and we will do better.
Warm regards,
Fraser
Bedzy
Bedzy - bed and mattress
Easy Communication with Bedzy - quick response
Bed and mattress exceeded my expectations.
Easy to assemble - very clear instructions.
Extremely happy with my purchase
April 30, 2026
Unprompted review
Reply from Bedzy
Hi Lisa,
Thank you so much for your lovely review.
We’re so pleased to hear your bed and mattress exceeded expectations, and that communication was quick and easy throughout. It’s also great to know the assembly instructions were clear and straightforward.
We truly appreciate your support and hope you enjoy your new bed and mattress for many years to come.
Warm regards,
Fraser
Bedzy
Bed package and bedding is very…
Bed package and bedding is very comfortable to sleep on
March 6, 2026
Unprompted review
Reply from Bedzy
Hi Amber,
Thank you so much for your lovely review.
We’re so pleased to hear your bed package and bedding are comfortable to sleep on. That’s exactly what we want for our customers.
We truly appreciate your support and hope you continue to enjoy many comfortable nights with your new Bedzy setup.
Warm regards,
Fraser
Bedzy
Bedzy is an easy website to navigate…
Bedzy is an easy website to navigate and the products and prices are great. Delivery is usually quick unless they have a sale on and orders are huge. Bedzy keeps you informed if there is any delays.
March 2, 2026
Unprompted review
Reply from Bedzy
Hi Linda,
Thank you so much for your lovely feedback, we really appreciate you taking the time to share it!
We’re so glad you found the site easy to use and that the products and pricing worked well for you. You’re absolutely right, during busy sale periods things can take a little longer, but we always do our best to keep you informed along the way.
If you’re ever needing something urgent, we do offer a priority dispatch option at checkout to help speed things up.
Thanks again for your support, it means a lot. We’d love to help you again in the future and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
Love my quilt and pillows
Love my quilt and pillows, value for money.
April 29, 2026
Unprompted review
Reply from Bedzy
Hi Susana,
Thank you so much for your kind words, it really means a lot to us.
We’re so glad to hear you’re loving your quilt and pillows and that you feel they’re great value for money. That’s exactly what we aim for, so it’s brilliant to hear we’ve hit the mark for you.
We truly appreciate you taking the time to share your experience, and we can’t wait to have the opportunity to serve you again in the future. Hopefully we’ll see you back with Bedzy again soon!
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
The total process from online order
The total process from online order, to delivery, totally brilliant
December 1, 2025
Unprompted review
Reply from Bedzy
Hi Warwick,
We’re incredibly grateful for your support, thank you for taking the time to share this.
Really glad to hear everything went smoothly from start to finish. We’re always here whenever you need us and would love the opportunity to serve you again soon.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
I have ordered from Bedzy 5 times successfully
I have purchased from Bedzy on five separate occasions. The first order was delivered promptly to Sydney. For the second order, Bedzy kept me informed about a slight delay in shipping, then the order arrived just a few days later than expected. The other orders were delivered as expected, a few weeks after purchase. The products I purchased were functional and good value, but not the best quality...you get what you pay for...
March 24, 2026
Unprompted review
Reply from Bedzy
Hi Sonia,
Wow! Thank you so much for your continued support, placing 5 separate orders with us truly means a lot and we’re incredibly grateful you’ve chosen us time and time again!
We also really appreciate you taking the time to share your honest feedback. It’s great to hear you’ve had consistent delivery experiences and felt kept in the loop along the way, that’s something we always aim to get right.
We’ve noted your comments around quality as well, and we genuinely value that insight. Just as a reminder, all of our products are backed by a warranty, so if anything ever isn’t quite right, please don’t hesitate to reach out and we’ll always be here to help.
Thanks again for your ongoing support, it really does mean a lot to us. We’d love the opportunity to serve you again in the future and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
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