I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more
Company replied
This is an usual review. I ordered 2mattress Toppers on line. There was an unexpected delay in delivery and a bit of a mix up with the order. After several emails back and forth my purchase price was... See more
The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more
Company details
Written by the company
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contact info
Level 23, 727 Collins St, 3008, Docklands, Australia
- support@bedzy.com.au
- www.bedzy.com.au
4.0
Great
611 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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One of my items I brought didn’t pass…
One of my items I brought didn’t pass their quality check but they replaced it with a different item and gave me a discount. I love my purchases and the customer service lady that helped me was wonderful. Such a great experience!
May 1, 2025
Unprompted review
Reply from Bedzy
Hi Rebecca,
Thank you so much for your kind words!
While we’re sorry one of your original items didn’t pass our quality check, I’m really glad to hear our team was able to step in quickly with a replacement and a discount to make things right. We never want to send out anything less than our best, and it’s great to know you loved the outcome.
I’ll be sure to pass your lovely feedback on to the team member who helped you. Thanks again for your support, we look forward to seeing you again!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Amazing value for money
Amazing value for money and the quality is decent for what you pay. As expected in high sales periods it took a little for my order to be shipped from the warehouse but from there I received it the next day (under 2 weeks from ordering). Will definitely use Bedzy in the future!
April 11, 2025
Unprompted review
Reply from Bedzy
Hi Emily,
Thank you so much for your great review!
We’re really glad to hear you found great value in your order and that the quality met your expectations. You're absolutely right — during peak sale periods, dispatch can take a little longer, but we’re pleased to know it reached you quickly once on the move.
Thanks again for your support, we look forward to seeing you again in the future!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Missing screw inserts
It took 15 days for delivery. Headboard was missing 2 screw inserts so I went to Bunnings to get some as I needed to assemble it asap and did not have time for Bedzy to send missing inserts.
February 3, 2025
Reply from Bedzy
Hi Lyn,
Thank you for your feedback, and I’m sorry to hear that the headboard arrived with two screw inserts missing.
While I’m really glad you managed to find a quick solution yourself, please know we’re always here to assist with any missing parts — and would’ve been more than happy to send those out promptly. If you ever need anything at all in the future, please don’t hesitate to ask for me directly. I’ll make sure you’re well looked after and get the 5-star experience you truly deserve.
Thanks again for your support — we hope to serve you again soon!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Reply from Bedzy
Hi Colin,
Thanks so much for your review! We’re glad to hear you were happy with the price, quality, and timely delivery. That’s exactly what we aim to deliver every time.
We really appreciate your support of Bedzy, and we’d love to help you again anytime!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Great experience from start to finish
I ordered a bed from Bedzy recently and was really impressed. The ordering process was easy, delivery was on time, and the bed is great quality, really comfy and looks fantastic. Everything went smoothly and I’d definitely buy from them again.
May 26, 2025
Unprompted review
Reply from Bedzy
Hi Ashley,
What an awesome review, thank you! I'm so glad to hear everything went smoothly for you and that you're loving the bed. We work hard behind the scenes to make the whole process easy and stress-free, so it's really rewarding to hear it paid off.
Thanks again for choosing Bedzy, it means a lot. We’d love to help you out again whenever you’re ready for your next piece.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
5 Star
I am so happy with my purchase! Just moved to Aus and Bedzy was recommended. Just had the Trinity bed delivered, bought it for the extra storage and it didn't disappoint. Great delivery and customer service. Will recommend and reuse next time!
June 2, 2025
Unprompted review
Reply from Bedzy
Hi Lydia,
Welcome to Australia, and thank you so much for choosing Bedzy as part of your new home setup! We’re absolutely thrilled to hear you’re happy with your Trinity bed (extra storage for the win!) and that delivery and service lived up to expectations.
We really appreciate the recommendation, it means the world to us and we’d love to help you again whenever you need something next.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Excellent product and service
We are very happy with the bed, it is Excellent value for money, it did take a bit longer than expected to arrive but it was worth waiting a bit longer as there were no freight costs.
March 8, 2025
Unprompted review
Reply from Bedzy
Hi Gail,
Thanks so much for your lovely review! We’re so pleased to hear you’re happy with the bed and found it to be excellent value for money. We really appreciate your patience with the delivery, and you’re absolutely right, with no freight costs, a little extra wait can be worth it!
Thanks again for choosing Bedzy. We’re so grateful for your support and hope to help you again in the future.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
A completely awesome shopping…
A completely awesome shopping experience all round. Would definitely recommend
April 19, 2025
Unprompted review
Reply from Bedzy
Hi Steven,
Thanks a ton for the awesome feedback! We're so glad you had a great shopping experience with us, that’s exactly what we love to hear.
Really appreciate the recommendation, and we’d be stoked to help you again anytime.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Sleeping Beauty
Was really easy to order my mattress online. Had to wait a while for delivery due to the sale but once it arrived I was so pleased with the quality and price!
Thank you Bedzy!!
May 6, 2025
Unprompted review
Reply from Bedzy
Hi Di,
Love the title — Sleeping Beauty genuinely made us smile! 😄 Thank you so much for your kind words. We’re thrilled to hear you're happy with the quality and price of your new mattress, that’s what we’re all about.
We really appreciate your patience during the sale period. Just as a heads-up for next time, we do offer a small priority processing upgrade at checkout if you ever need super fast dispatch.
Thanks again for choosing Bedzy, we’re so glad to have you with us!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Very Happy
Easy to order, fast delivery, my bed frame is strong and sturdy. Exactly what I wanted for an excellent price. Very happy customer and will use Bedzy again!!
May 29, 2025
Unprompted review
Reply from Bedzy
Hi Lynette,
Thanks so much for the lovely review! We’re thrilled to hear everything ticked the boxes: from the easy ordering to the fast delivery and a sturdy bed frame at a great price. That’s exactly what we aim to deliver every time.
We’re so glad you’re a happy customer and can’t wait to welcome you back to Bedzy when you’re ready for your next piece!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
I was happy with the bed
I was happy with the bed. There were no instructions how to assemble it, but we were able to work it out.
A bit of a delay in delivery despite paying for quick delivery.
April 22, 2025
Unprompted review
Reply from Bedzy
Hi Felicity,
Thank you so much for your honest feedback, and I’m really glad to hear you’re happy with the bed overall. I’m sorry to hear the assembly instructions weren’t included, they should definitely have been in the box. Just so you know, we do have copies of all instructions on hand, so if you ever need one sent through, just sing out and we’ll get it to you straight away.
In terms of delivery, we do offer a priority processing option to fast-track dispatch and move your order to the front of the queue. That said, once your order is en route, delivery timing is unfortunately in the hands of the courier. But rest assured, you're always protected under our shipping promise, and I’m so glad everything arrived safe in the end.
Thanks again for your support, and if there's anything else you need, I'm always here to help.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Ordered a king size bedroom suite and…
Ordered a king size bedroom suite and bunk beds for my new place - couldn’t be any happier! Also ordered pillows, mattresses, doonas etc.
for what you pay, the quality is great! And the customer support is next to none. One of the items I ordered had broken when they were getting it ready for dispatch and I was contacted promptly and offered an amazing solution!
It did take a while to arrive and it came in batches from different carriers, but all in all very happy
April 26, 2025
Unprompted review
Reply from Bedzy
Hi Lachlan,
Wow thanks so much for the awesome review! It’s epic to hear you’re loving the bedroom suite, bunk beds, and all the extras. Setting up a new place can be a big job, so we’re really glad we could help make it easier!
We really appreciate your patience with the delivery. Larger orders often arrive in batches as part of our compact shipping system, which helps us offer free delivery - and some items, especially the heavier or bulkier ones, require specialised couriers. That said, we're glad everything arrived safely in the end!
Also, thanks for the kind words about our customer support team, we're always here to make things right if anything goes off track.
Thanks again for choosing Bedzy, your support means the world to us!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Cheap and reliable
Cheap and reliable! Bought several times off here and plan to again 😛
April 1, 2025
Unprompted review
Reply from Bedzy
Hi Benjamin,
Love this review — short, sharp, and exactly what we love to hear! 😄 Thanks so much for being a repeat customer. We're stoked to know you’ve found us cheap and reliable, and we’ll be ready for you when you're back for the next round.
Appreciate the ongoing support!
Warm regards,
Brenton Kane
Customer Manager, Bedzy
Avoid this website if it seems to good to be true, it always is.
If I could give ZERO STARS, I absolutely would. I placed my order two weeks ago and paid an outrageous delivery fee on top of the item’s cost. After waiting over a week, I reached out to inquire about my order status, only to learn that dispatch times are currently over 14 days due to an overwhelming response to their sales.
To make matters worse, I was informed that if I wanted my order to be dispatched any sooner, I’d have to pay an additional $50 for express service! I’ve contacted their live chat three times about my order, and I keep receiving the same excuse about delayed dispatch due to high online sales. If they can’t handle the volume, they shouldn’t be running online specials.
It’s ludicrous that I keep getting daily emails trying to pressure me into paying an extra $50 for priority dispatch. My latest update from today’s live chat revealed that once my order is finally dispatched in 1-3 business days, it will still take another two weeks to arrive—on top of the two-week wait I’ve already endured.
I will NEVER purchase anything from this website again, and I strongly warn anyone considering an order to read this review first. I’ve never experienced such an extensive wait time for an order, and I don’t live in the middle of no where.
This is unacceptable! Avoid Bedzy at all costs!
May 13, 2025
Unprompted review
Reply from Bedzy
Hi Stormi,
Thank you for taking the time to leave a review, and I’m so sorry to hear you’ve had this experience.
Unfortunately, we’re unable to locate any order or enquiry under the name Stormi Langston. Could you kindly update your review to include your order number or name used at checkout? We’d love the opportunity to urgently investigate this for you and offer a resolution.
I would also like to gently highlight that our Shipping Policy and delivery information pages do clearly outline that standard orders can take up to 14 business days to dispatch, especially during peak sales events. The small optional priority fee exists purely for customers who need their order dispatched sooner — it helps move them to the front of the queue and ensures fair handling across all customers.
We completely understand how frustrating delays can be, especially when you're excited to receive your order. Please rest assured we are a family-owned Australian business doing our very best to keep up with demand while ensuring quality service, and we’d truly appreciate the chance to assist you directly.
We’re here to help — please don’t hesitate to reach out via live chat or email with your details so we can make things right for you.
Warm regards,
Brenton Kane
Bedzy
Beds with storage.
Received my two beds, fit well, easy to ensemble. Space saving beds, lots of storage under the beds and easy lift up for daily access. Just take extra long for delivery.
May 23, 2025
Unprompted review
Customer Service ⭐️⭐️⭐️⭐️⭐️
Honestly I was a little hesitant buying a bed online but the price really stood out compared to multiple bed stores in my local area. I ordered the bed in hope it would arrive on time for the arrival of my father in laws visit.
I emailed customer support about a request for an update and to state the importance of the timing it would arrive.
Lisa from customer support emailed back straight away and to go one further sent me a tracking number. The tracking suggested I wouldn’t see the bed on time but much to my surprise it arrived 5 days before the tracking suggested. I’m sure this was all to do with Lisa. Outstanding customer service with an approach to attend to the customers concerns.
The product is perfect and has installed my full trust in Bedzy.
Thank you Lisa.
May 19, 2025
Unprompted review
Reply from Bedzy
Hi Kris,
Thank you so much for taking the time to share your experience in such detail. We completely understand that buying a bed online can feel like a bit of a gamble, so it’s fantastic to hear that not only did it arrive in time for your father-in-law’s visit, but that Lisa was able to go above and beyond to give you peace of mind.
We’ve passed your kind words on to her, she’ll be absolutely delighted to know she has made a difference!
We’re so glad you’re happy with the product and really appreciate the trust you’ve placed in us. We’d love to help you again any time.
Warm regards,
Brenton Kane
Customer Manager, Bedzy
The product is even better than…
The product is even better than anticipated- extremely comfortable and the quality surprised us.
January 1, 2025
Reply from Bedzy
Hi Debra,
Thanks so much for taking the time to leave a review. Really glad to hear the product was even better than you expected and that the comfort and quality impressed you. That kind of feedback means a lot to us.
We can't wait for the opportunity to help you again. Here if you ever need anything!
Warm regards,
Brenton Kane
Bedzy
Mattress and Bed…
I bought this bed and mattress a number of months ago actually. The bed was very simple and quick to assemble and together with the mattress is comfortable to sleep on.
Suffice to say I haven't had any sleepless nights.
January 1, 2025
Reply from Bedzy
Hi Andrew,
Thanks so much for taking the time to leave us a review. Really glad to hear the bed was quick to set up and that you're sleeping comfortably with the mattress. No sleepless nights sounds like a win to us.
We’d love to help you again any time. Just give us a shout if you need anything.
Warm regards,
Brenton Kane
Bedzy
Reliable and delivery is fast and they…
Reliable and delivery is fast and they advise each step.
January 2, 2025
Reply from Bedzy
Hi Diane,
Thanks so much for taking the time to leave a review. Really glad to hear your delivery was nice and quick, and that you felt well informed every step of the way. That’s exactly the kind of experience we want all our customers to have.
If there's anything else you need, just give us a shout. We'd love to help again.
Warm regards,
Brenton Kane
Bedzy
Long wait
Mattress oredered.
Good price. Good product. Good customer communication. BUT delivery took a month after hassling them. If you need it immediately, don't buy from them. I didn't choose express delivery with an extra fee because they stated it would take 7–14 days with free delivery, which I could wait. It clearly wasn't 7–14 days. They might have ordered it to be made after receiving the order. They said they had a high volume of orders, but I read the same complaints in January as well. High order volume throughout the year? Then change the system!
April 24, 2025
Unprompted review
Reply from Bedzy
Hi J Kim,
Thanks so much for taking the time to leave your feedback. We're really glad you were happy with the mattress, the price, and how we communicated along the way. We're genuinely sorry the delivery took longer than expected and that it caused frustration.
During larger sales, our dispatch times can stretch a little longer than usual. For any time-sensitive orders, we do offer a priority processing option that can help speed things up.
Thanks again for your honest review. Feedback like this helps us improve and we hope we get the chance to give you a better experience next time.
Warm regards,
Brenton Kane
Bedzy
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