BEE Reviews 

I’ve purchased three Bees so far, and that alone should tell you something.

I lost mine at airport security, and I didn’t realize just how much I depended on it until it was gone. I genuinely struggled to operate the way I was used to. Getting a replacement wasn’t even a question.

I got another one for my business associate, and Bee has been an absolute game changer in how we work, think, and manage our day-to-day lives.

Here’s how much I believe in this product: We’ve decided that this year, as a company, we’re going to get a Bee for every employee and customer.

This isn’t just another piece of technology. It’s becoming an extension of how I think and operate.

Everyone deserves a second brain. And once you’ve experienced Bee, it’s incredibly hard to imagine going back.

Huge respect to the team building this. You’re creating something genuinely special.

I am frankly shocked by the poor reviews for the Bee!! I've had my Bee Pioneer for almost a year and am in love and totally dependent! It's literally my second brain and my one major AI indulgence. I've bought one for my mother who has memory issues, my brother who is a scatter brain, and a spare one just so i'm never without one! It's fair to say the actual word for word transcription can be quirky, but the AI and reasoning still gives extremely accurate summaries, recall, and insights. I am admittedly leary and a little bummed by the new Amazon ownership and the new paywall structure. But only because I've been so spoiled getting all the features for free for so long and because Bezos is a demon. But I'm THRILLED that the company is showing loyalty to early adopters like me and allowing us to keep the features we've always had and I do understand the need to make a profit in order to keep operating. Also... one of the five Bees I bought started glitching and not charging... I emailed them and received a new one in the mail THREE DAYS LATER!! I haven't used the upgraded Bee Frontier because my Pioneer is perfect as is so i can't speak on that. But Great company. Great product. I really hope to keep using it (and all its features) for the rest of my life.

I've bought 3 of these and 2 stopped working within 2 weeks. I love the simplicity of the Bee and wanted it to work, which is why I bought 3, but the quality and customer service is absolute trash. I've since switched to a more expensive and reliable note taker (Memoket Gem), but have still heard nothing from Bee. I've put in 2 request for product replacement or refund and they send you an email saying they'll review your claim and get back to you... AND THEY NEVER DO. Great concept, but one of the worst companies and products I've seen.

When I first ordered my bee, it worked perfectly and I was receiving numerous positive reviews. However, about a month ago, it abruptly stopped functioning. I reached out to customer service, and they instructed me to follow a series of steps to reset it. After completing the reset, they assured me that they would send me a replacement. Despite this, it has been a month since then, and I have not received any response regarding the delivery of the new product. Moreover, they have not even acknowledged my email address. These are the next steps. This situation is highly disappointing, and I strongly advise anyone considering purchasing this product to reconsider. The customer service provided is appalling, and the lack of communication is truly disheartening.

Email address is walkwithsue@ yahoo.com

I think it's exactly what I wanted: to be able to have certain meetings, maybe even have some personal conversations that I know I want to record. Then we'll just push a button and record and get all of it translated, transcribed, and summarized. It has been something that I've come to really rely on. It's not as waterproof as I would like but they ship me a new one and I'll just be more careful as far as how I use the unit

I love it and very handy and useful

I've had my Bee for about a year, but I've probably only been able to use it for four months during that time. At some point, it stopped syncing altogether.

I really liked the device when it was working, so when the issue started, I reached out to customer service. They told me to simply ship it back and sent me a return label. The problem is that they had my old address on file.

Since then, I've sent three or four emails asking them to correct the address so I can make sure the replacement device is sent to the right place. I've now gone an entire month without receiving a response.
I liked the product when it worked so I've ordered a new one but being completely ignored for a month over something as simple as correcting a shipping address has been frustrating.

I ordered this on August 28 and it was expected on September 5. BUT IT DIDN’T ARRIVE. I followed up with customer service a week after September 5. I didn’t hear from them. There was no tracking number until September 21. Almost a month after.

So unless you’re OK with NO SHIPPING UPDATES and NON-RESPONSIVE/INEXISTENT CUSTOMER SERVICE, I wouldn’t waste your money and more so, your time.

I wish I could give ZERO STARS

Bought 3 months ago and now completely unresponsive. Stated acting up a week ago. Would not pair with app and now it's completely dead. No lights after charging. Have emailed their support email sever times and no response! Do not buy this device. Horrible hardware and customer service. I basically have a horrible paperweight now.

1) bricked my device, zero support whatsoever
2) truely awful transcription quality
3) can't easily get transcripts onto computer

Let me start with what matters for most: the transcription quality is truely horrendous and unacceptable. the price is cheap but using a device like this is actually effort. When you then see that it didn't actually get what was said, it's super disappointing.

There's no pc app. You can build your own with the API, but your device might just be bricked at any point and then you waste a large amount of time with building something custom.

Biggest let down for me:
When the company was bought, the device was suddenly bricked. Almost to the day exact. I didn't just loose the device - since they don't have a desktop app, but they do have an API. I developed my own app to actually get my transcripts (many many people did). All lost! This is damages of several thousands.

("bricked" - the device would still turn on and connect, but never record again, plus they lost all of my existing transcripts that I hadn't loaded into my own database)

Before they replied to my emails, now they suddenly stopped replying.

AVOID AT ALL COST

I’ve tested many AI tools over the last few years, including ChatGPT, Claude, Gemini, Perplexity, and several others. Bee is one of the very few AI products that has become part of my daily life rather than remaining a novelty.
I have been using Bee during a two-week trip to Montreal, and it has genuinely impressed me.
What makes Bee different for me is that it is not just a recorder, a note-taking tool, or an AI assistant. It acts as a memory layer on top of daily life. It captures conversations, photos, plans, and events, then turns them into a coherent daily narrative that helps me remember what actually happened.
I am a long-time journal writer and photographer, and one of the things I struggle with is preserving context. Photos tell me where I was, but not what was discussed, what decisions were made, or how people felt. Bee helps fill that gap.
What I appreciate most:
• Automatic daily summaries that are surprisingly useful.
• Extraction of reminders, tasks, and calendar events from natural conversations.
• The ability to review, edit, confirm, or delete information.
• The feeling of having a searchable memory rather than a collection of disconnected notes.
• The fact that Bee seems to focus on meaningful events instead of overwhelming me with endless recordings.
During my trip, Bee helped me preserve not only where I went, but what happened, who I was with, and why those moments mattered. That is far more valuable than a simple recording.
It is not perfect. It sometimes misunderstands relationships or context, and human review is still necessary. But I would rather have a system that asks for confirmation than one that confidently invents facts.
The biggest compliment I can give Bee is this: after the novelty wore off, I kept wearing it. It has become part of my daily routine.
For people looking for a chatbot, this may not be the right product. For people looking for an augmented memory and a way to preserve the details of their lives, Bee is one of the most interesting AI products I have used.
For me, Bee is not primarily an assistant. It is a memory companion. It helps me keep the thread of my life without spending hours documenting everything myself.

— Joëlle

AWFUL. DO NOT BUY. placed order, received defective unit, initiated return via return link, emailed repeatedly, no response what-so-ever, calling credit card company to file complaint. hey bee computer, since you keep asking people here their order number so you can step in and assist, mine is #28371. Greg

Continued frustration with this lousy company. Mine came dead and they have the audacity to respond to my post on Trustpilot asking to be given another chance and wanting my email address to contact me. Hey brain child, you can't respond on Trustpilot to a response from a vendor. You have my order with my full name, try looking at the email I sent that is the customer contact link on your own website. A tech company that doesn't know tech. Stay away from these amateurs.

I had an issue with the To-Do’s giving me an API error. I had done some of my own troubleshooting before contacting support. When I did email them, I had a response and my issue resolved within 20 minutes! It’s not very often I take time to go online to post a review, but I thought this was exceptional, and worth sharing my experience.

I've been using this product myself and wanted to share my honest experience because I see a lot of mixed opinions here.

First, this has not been my experience at all. The product itself has worked very well for me and has delivered what I personally expected from it. Is it perfect? No, and I think it's fair to acknowledge that.

Customer service has historically not always been the fastest, and the company has definitely gone through growing pains. That said, from my experience, they do actively try to address issues and improve things over time.

I've personally spoken with members of the team multiple times and never got the impression this was some fake company or scam operation. To me, this feels more like an evolving product from a company still improving rather than something designed to mislead people.

If you're expecting a completely finished, polished, mature ecosystem, you should know it's still evolving. But if you're interested in the product itself and understand that it's continuing to develop, I think it's absolutely worth considering. I've enjoyed using mine and don't regret purchasing it.

Ordered and received Bee Pioneer AI end of April. Charged unit and downloaded app to Android phone. Follwed instruction but would not connect to phone. Downloaded app to iPad but would not connect to it either. Sent email to support. Waited a few days with no response. Sent another email, but no response. Of course now I past the 7 day trial period. Found phone number for Customer Service but got automated response that number was not in service. Knowing that the company was owned by Amazon I called their CS. I asked the CSR why the product was not available through Amazon and he said he was not familiar with the product nor was his supervisor. How can a company, owned by Amazon, sell a worthless product and keep the money. I packed the crap back up and will wait for class action suit.

Complete fraud. Onboarding is horrible. I had my first bee pioneer about a year ago. It worked and the app was fine, transcription was good enough but I figured it would get better. That one completely died after about a month or so - unusable. Thought i’d try again hoping improvements made and abought a second one. It took about an hour to set up and then even though i would check the app to verify it was recording. no conversations ever actually logged after processing over 2 days use. Made sure i let it stay connected on wifi etc to process conversations but still Zero. Can’t wait for the class action for selling a fraudulent product and probably doing shady things with my data.

I wanted to return the product and never heard back from bee. Bee was not transparent in letting g customers know you have to pay 19.99 a month for service to use the bee. You have to sign a 24 month contract up front to use the bee. You have to return within 7 days, but they don’t email you back at all. It’s a scam and gimmick and I would NOT buy this product! I’m filing a complaint with the Better Business Bureau. My order # is 25295. I urge potential customers to read this review prior to buying! Read the reviews on trust pilot first. There are many encouraging people not to buy this product!

Terrible experience. Received my Bee and it would not power on. I contacted customer service and was told to try a different charger, I did, multiple times and still would not power on. I reached out again for a replacement and/or a refund(4 times) and was never responded to. Ended up disputing the charge on my credit card and received a refund that way

Finally responded to here on this platform, 2 months later with no way to reply. Order #22767, Ill be shocked if anything comes from this if they cannot respond to their own emails

Purchased originally about 4 months ago but never received it, they refunded the purchase. Decided to give them a try again and purchased a Bee Pioneer band in early December. Even though I paid for 2 day shipping, it took them about 2.5 weeks to send the order (2 day shipping fee refunded). I finally got the Bee and it does not work as expected. I can use it to capture voice notes (press and hold), but for normal use (quick press), the microphone does not record anything and the band goes to sleep after the programmed time in every ocassion. Tried writing several times for support and have received none. Caveat emptor.

Update: on May 26th. 2026 got a reply from BEE asking for my order number which is 19,156. Also sent them an email, not very hopeful but we´ll see what happens

Update 2: June 9th. 2026. I just received my replacement Bee Pioneer band, used it on a meeting and worked flawlessly. Thanks bee.computer for making good on your word. Will keep using it in the following weeks and will keep updating this review. If it works as advertised and intended, it is a shame that your customer service is bringing your company and product down.