Beechdown Health Club and Conference Centre Reviews 3

As a long standing member of the club my family and I have seen it's standards decline over the years.

The personal trainers are aloof, struggle to give you a smile or offer even a good morning (more so when covering reception) especially if you are not in the 'clique'.

Reception - Wow! Where to start...there are one or two who are friendly and greet you with a smile, but the vast majority, especially those who have been there for many years are just plain rude, if money wasn't involved then it would be funny.

Changing rooms...OMG! There is always something that doesn't work! be it the heating, showers, lockers, air con!

Pool! If you don't manage to claim an imaginary lane prepare to sit for a lengthy time, there's just no courtesy.

Spin room...If you don't fit in with the instructors 'little group of pals' then you feel ostracised.

Credit where due, the equipment in the gym is well maintained and of a decent standard with the streaming services on the cardio equipment being up to date.

This is NOT a club in the sense of the word, more an expensive over priced gym that is tired, and with no core message or identity that embraces belonging.

If you ever get to meet the owner you will see why most staff are the way they are!

We hired the events room for parents 60th anniversary party and all arrangements were clearly organised and sorted. On the day people were arriving and we were running sorting and setting up stuff that should have been done. Staff were rude when asked where stuff was ( the rest of the drink we paid for signs etc). Guests had to wait at the bar for drinks on occasions as it wasnt constantly maned.
We all enjoyed the event because our friends and family mad it happen.
Everything was an effort for the Beachdown staff so unfortunately I would recommend you.think before booking this venue.
I'm only giving 3 stars because we made the party what it was!!

Poor service and noisy rooms. I said I could hear a noise during my treatment and the reception explained the swimming pumps were being repaired. I paid for the treatment in full and tipped the therapist, even though I'd had a rather stressful time during my treatment, which should have been a oasis of calm and tranquility.
I asked to speak to the SPA manager who called me back to offer 30% discount of another treatment. As if I'd part with more money again and go back there to have a mediocre treatment and hear noises of swimming pumps being repaired! I said that a possible fair approach would be a good-will gesture offering me the same treatment again free of charge. I'd then give the club another try under those conditions.
It was never about the money, but the principle. I wanted them to put it right and recognise that I had had a dissatisfactory and unpleasant experience. Instead, the manager (Sam, who wasn't in on the day) sounded like she did not believe me at all and kept changing the story (suddenly it were the gym showers making the noise!). To add insult to injury, she kept saying 'no one else complained' as if comparing me with other people would make the situation any better.
For some obcure reason, she then asked for my email address. She had my phone number, obviously. She said she would 'investigate' further and let me know. She never did email me back. I called her and she said she could not offer a free treatment (she could have said that several days earlier on the first call!). That's fair enough but how about a partial refund, I suggested.
She said she'd call me back and she did but ONCE AGAIN her only solution was to offer the insulting 30% off of another expensive treatment in another room (meaning I'd pay again for something with zero guarantees I'd receive a peaceful treatment without the noisy interruption)
To her mind, that was a 'very good deal!' She could have said that the first time we spoke, that they'd do nothing to properly address the situation apart from make the client book further treatments.
I never felt they wanted to validade my very genuine noise complain, which should've never happened in an expensive club such as Beechdown. I was not after free things or a full refund. It was the principle and, if they were having repairs, it's fair enough. But my treatment should have been postponed then. I didn't have a good experience, I had waited for her to email and she didn't do what she said she would, claiming that she had too many clients (I was a client too!)
Avoid like the plague as you'll pay dearly for a massage (nothing special) and if something goes wrong, you will have a real problem being believed and your will be three times more stressed than when you booked a treatment to relax in the first place!