Beehive Self Storage Reviews 

75
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Would highly recommend Beehive Storage at Lopen. The Team are friendly, helpful and go out of their way to look after their customers, going above and beyond the normal customer service one has com... See more

Rated 5 out of 5 stars

Very helpful staff. Always ready to go the extra mile. Clean and well proportioned storage units. Climate controlled and very well monitored. I’ve been storing my furniture and documents at beehive fo... See more

Rated 5 out of 5 stars

Service was fantastic from start to finish, would highly recommend using them just to meet that brilliant team there. The facility was clean, easy to understand and had everything I needed.

Rated 5 out of 5 stars

Absolutely amazing service at Beehive in Taunton. Lee and the rest of the team always on hand to answer any queries, extremely friendly, really good unit options and flexible terms, no hard sell. Swee... See more

Company details

  1. Warehouse

Information provided by various external sources

We pride ourselves on offering flexibility, affordability, peace of mind and excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(75)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

The beehive storage was a life saver

The beehive storage was clean, efficient and well run. Access was easy to arrange. Our items were safely stored for several weeks during a very difficult house move so this was one less thing to worry about. Very pleased.

December 4, 2020
Unprompted review
Rated 4 out of 5 stars

Help when under stress

I appreciated the service offered by Beehive Self Storage at a time when we were under stress with a house move and complicated by the impact of the covid crisis. It was particularly encouraging that they offer a discount for holders of the Defence Discount Service card.

September 14, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Thank you Adrian, our team have been working really hard over these past couple of months to make sure our customers storage is the least stressful part of a house move during these difficult times. We appreciate the people who provide a service for our country so we like to try and give back as much as we can.

Rated 5 out of 5 stars

Short Term to Long Term!

We used Beehive initially as a temporary storage that became mid to long term. we had a smaller sized unit that we filled to the rafters! When we came back a year later the stuff was still dry and in no way damp. Friendly staff and efficient service

September 10, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Thank you Luke, we really appreciate your lovely feedback, our team strive to make life easier for our customers.

Rated 3 out of 5 stars

Quick and easy to set up/close down

Clean, tidy, and people on site were easy to speak to and very accommodating. They lose stars because when I emailed the management there was no response at all. The email was just ignored, which is rude and not in any way good customer service.

August 3, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Hi Hannah, we're pleased to hear you found our team very accommodating they always work hard to give the best possible Customer Service. We're sorry to hear you didn't get a reply to your email we usually pride ourselves on great service right across our business including our senior management, so we're not sure what happened there. We've not seen it come through but if it was missed during these challenging times please accept our apologies.

Rated 5 out of 5 stars

Clean and well maintained units

Clean and well maintained units, professional service and always helpful, would definitely recommend.

July 8, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Thank you Joshua, our team always strive to help wherever they can. Your review is much appreciated.

Rated 5 out of 5 stars

I moved house during the first weeks of…

I moved house during the first weeks of lockdown. Made an appointment to access my locker and remove the contents. Very safe, very easy. Great service.

July 7, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Thank you Alison. Our team have worked really hard to make sure we're here for our customers over these interesting few months. We hope your house move went well!

Rated 5 out of 5 stars

Great units, friendly staff

Great units, and super friendly staff. Only thing I could wish for was to have access to my unit outside of business hours.

July 7, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Hi Svein, thank you for taking the time to write your review we really appreciate your feedback.

Rated 1 out of 5 stars

Why is this facility closed

Why is this facility closed when there is little or no risk of contracting coronavirus here. I think the owners are taking advantage of this crisis to take a paid holiday at our expense and should offer a refund.

May 4, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

We’re sorry to hear you feel that way. We are allowing access on a “by appointment” basis so that we can continue to help our customers, whilst abiding by government guidelines which currently still require people to only leave their homes for essential travel.

Our priority is the safety of both our customers and staff, but as government guidelines develop we will of course review how we operate. Our teams are still working behind the scenes and are on hand to help you, should you need anything.

Rated 5 out of 5 stars

Excellent service

Excellent service, the staff were very accommodating when I needed to up the size I needed. The van rental was very reasonable. Highly recommend this storage facility. Units are well secured clean and tidy.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Simple process

Simple process to begin with, easy access to storage and very simple to cancel the storage space. I even had a partial refund on cancellation. Bonus!

March 2, 2020
Unprompted review
Beehive Self Storage logo

Reply from Beehive Self Storage

Thank you for taking the time to write us a review Tom, it's much appreciated. We hope to see you again the next time you need self storage!

Rated 5 out of 5 stars

An excellent facility

An excellent facility, easily accessible with friendly and helpful staff.
You can also hire their van, which was very useful.

Recommended!

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

Taunton

Very helpful and professional people at Taunton beehive and extremely friendly if I need storage again it will be there no doubt thank you 😊

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Beehive…

I would highly recommend Beehive Taunton to anyone looking for storage facilities. The staff are so helpful, welcoming and accommodating. A great range of storage options, so clean, tidy and easy to access. Top marks for a top service.

February 4, 2020
Unprompted review
Rated 4 out of 5 stars

Friendly customer service, convenient location

Friendly customer service, helpful and explained all units. Good offer as half price for 2 months. Bit price6 afterwards, however so is all storage! Some units were not cleaned afterwards, so pick and mix. Good options of sizes available and open on Saturday. The contract was not clearly explained in regard to notice periods, so this was a bit of a surprise.

January 3, 2020
Unprompted review
Rated 5 out of 5 stars

First time experience of using storage.

This was the first time I have ever had to use storage facilities, & I have been very impressed with the service provided by Beehive storage. My furniture & effects were stored for 2 months, & everything arrived back to me in excellent condition, nothing smelt fusty or damp, there were no breakages, & the staff were extremely helpful. I would not hesitate to use this firm again.

January 2, 2020
Unprompted review

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