Polite enough but only interested in higher value claims. This isn't made clear on their website or in initial communications so I wasted my time putting together all the information.
Company replied
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See what reviewers are saying
I submitted an enquiry to this company last Thursday with high expectations that they could help with my case. They contacted me immediately (Roslyn?) by phone to apologise that this matter wasn't wi... See more
Company replied
No win no fee solicitors are a waste of time. If the insurance company that backs them doesn’t see the case as having an easy win then the solicitors won’t take the case. There is no justice for peopl... See more
Company replied
I rang up and they quickly clarified that I had a strong case. They made me feel at ease throughout the process, which was not as completed once explained to me. Ultimately I got the result I wanted.... See more
Company details
Written by the company
Been Let Down is a leading law firm specialising in medical and professional negligence. Learn more about us, and see why we are the firm to help you. We are experts in legal support for those who have been victims of professional and medical negligence. We take a personal and professional pride in getting the very best outcomes for our clients. We can take your claim on a No Win No Fee basis. This means that if your claim is not successful, you will not be charged a fee. We are a fully independent law firm and dedicated to access to justice. We are committed to our clients and act with their best interests at heart. Established in 2006, we support clients across England and Wales. We go the extra mile and can visit clients at their home. With over 15 years’ experience in medical and professional negligence law, we take pride in getting the best outcomes for our clients.
Contact info
5th Floor, The Plaza, 100 Old Hall Street, L3 9QJ, Liverpool , United Kingdom
- 0800 234 3234
- info@beenletdown.co.uk
- www.beenletdown.co.uk
3.1
Average
28 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly team
Very friendly team, they answered my call and gave me really useful guidance with my legal query.
August 26, 2021
Unprompted review
Reply from Been Let Down
Hi Anya, thank you for your four star review. We are delighted that you are satisfied with our service.
Very helpful.
June 28, 2021
Unprompted review
Reply from Been Let Down
Hi Lucy, thank you for your five star review. We are delighted that you are satisfied with our service.
I have been very happy with the service…
I have been very happy with the service provided and the outcome of the case. Bond Turner have always kept me up-to-date with proceedings, so if you have been let down i would strongly recommend their services
April 19, 2021
Unprompted review
Reply from Been Let Down
Hi Darrell, thank you for your five star review. We are delighted that you are satisfied with our service.
I have been very pleased with my…
I have been very pleased with my outcome and they where very good for me .thank you 😊
January 28, 2021
Unprompted review
No win no fee solicitors are a waste of time
No win no fee solicitors are a waste of time. If the insurance company that backs them doesn’t see the case as having an easy win then the solicitors won’t take the case. There is no justice for people in this country who cannot afford to pay for any legal costs themselves it’s all about the money. Medical negligence experts ?? Who wouldn’t even take my case and it’s not the first time. My landlord the Salvation Army got away with giving my whole family carbon monoxide poisoning and now the hospital has got away with killing my father.
April 16, 2020
Unprompted review
Reply from Been Let Down
Dear Mr Roe,
We are sorry that we are unable to assist you with this case at the present time.
Our solicitors did review the information you kindly provided and unfortunately they felt that we would be unable to pursue a successful claim for you in respect of this matter for the reasons advised to you.
We did however advise you that you may wish to contact the Patient Advice and Liaison Service (PALS) at the hospital Trust, in order to make an NHS complaint. As we did advise, they will then undertake an investigation and write to you with details of the outcome, which may prove very useful in terms of you understanding what happened in this case.
In spite of our advice that the prospects of your claim proving successful appear poor, we did offer to look at any complaint response received from the hospital Trust, so that we may be absolutely sure, and can advise you further. Were this to cause us to alter our assessment of prospects, then we could offer to investigate further and would be happy to do so.
We would hope that you can see that this is the most we are able to do in light of our assessment, although we remain happy for you to contact us should you feel that we can assist you in any way whatsoever.
Unprofessional and inexperienced
Unprofessional and inexperienced, horrible services. They don't know what they are doing. Wasted more than half a year of my time and haven't even started the claim. Stay away.
March 15, 2019
Unprompted review
Great service
Great service. They explained everything really well and helped me with my case. Recommend been let down
August 17, 2018
Unprompted review
Would recommend
I rang up and they quickly clarified that I had a strong case. They made me feel at ease throughout the process, which was not as completed once explained to me. Ultimately I got the result I wanted. A professional service, I would recommend their negligence team to anyone, they know what they are doing.
February 23, 2015
Unprompted review
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