Beginning Boutique Reviews 

I ordered a dress. The shipping said it would take 5-10 business days to arrive. It arrived after the time it said it would. When I opened it, the quality is no where near expected for a 93 dollar dress. I went to return it and the amount that I would get back is only $68. This seems kind of ridiculous amount to be taken out especially when the quality is not adequate. I will not be ordering from here again.

Their 2 weeks return policy for refund is a little too tight for people who travel.

Excellent customer service, my daughter ordered the wrong size. I emailed the Beginning Boutique team and they were very responsive and updated the order no questions asked! Michelle in particular was lovely to deal with. Great website and lovely items. Thanks

Trisha at Beginning Boutique was amazing. Prompt, respectful, clear and concise with her communication. she actively made sure I was informed of any updates on the item I was questioning about not only on the day of the enquiry, but days after, providing a human touch to customer service that can often feel robotic and scripted. A genuinely committed CSR.

Only giving 2 stars because the quality of the items I had bought were not it. I returned my items within an hour of receiving them but on a positive note, the customer service was very nice and helpful. I love the return feature that allows you to buy and print the return slip at home so it was super easy and convenient :)

Im always so impressed with this store. I have ordered so much from them and have never been let me down. Their sales are incredible and just now I ordered the 3 for $99 and it came in two days….

Their clothes are always beautiful, tote bags and even the packaging. I know when I shop from this store I will always get quality products.

Customer service were kind and straight to the point. They listened to my concerns and gave me several options for me. They responded very quick to my emails and were very kind.

I have never received such incredible customer service in my entire life!!!! I spoke on the phone with the most lovely woman ever( Chantal I think?), who helped fixed my issue in a matter of minutes. She was so patient and compassionate for my issue, and provided a solution that I was so happy about. Her kindness and customer service was genuinely outstanding, and if anyone at Beginning Boutique is reading this, please know that she is a gem!!! This experience was so satisfying, and I’m so thankful for her amazing work. Thanks again, this experience has prompted me to always shop here! 🩷

I absolutely LOVE beginning Boutique the customer service here is UNMATCHED. I had an issue with my order& they way that the lovely Michelle delt with it has made me a life long customer. Michelle fixed it efficiently with no stress I have never loved a clothing brand more. The quality of the dress we perfect& got delivered in 1 day!

I had a terrible experience ordering from Beggining Boutique and want to warn others. Their returns policy is ridiculous and completely unreasonable. Please read it carefully before purchasing!! When speaking to their customer service team regarding their returns policy, they were condescending and rude. Customer service is everything for brand reputation and consumer loyalty and these guys have it all wrong! If they only met me half way with my enquiry and made me feel like a valued customer, I would have not felt the need to deter family and friends and spread my negative experience resulting in a huge loss of potential customers for them!
If you are reading this Beggining Boutique, please do yourself a favour and review your returns policy to be more realistic and achievable for your customers!! Some customer service training wouldn’t go astray either.

The dress sizes are massive and the email response I received after asking for an exchange was really condescending for no reason. I’m a size 12 usually, and a size 10 mini dress I ordered (hoping for a tighter fit) was like a parachute on me. It was so big it was almost funny, but then I had to spend $60 getting it tailored and nothing was really that funny anymore. I understand if you can’t provide exchanges on outlet products, even if they are unfit for purpose, but what I don’t expect is to be belittled and treated as stupid for daring to ask. Please avoid, they will make you sorry for shopping there.

Literally worst experience with their company and customer service. If I could give zero stars, I would.

I purchased clothing from their company to be shipped to London. Easy enough right? One month later- never arrived. No tracking details, no confirmed purchase emails, nothing. I reached out to them to ask and they said don’t worry it’s coming. A week later still nothing. I email back saying the link they provided me shows it was returned back to them. They said customs returned it and they tried to contact me. They absolutely did not and when I asked for proof of this, they couldn’t provide that. So they said they’d charge me $83 for a customs fee (which wouldn’t even be applied because it didn’t pass through customs, it was sent back) and $25 to return it back to them. I got charged a return fee as if I received the clothing and decided nope I don’t like them, I’ll return them. But I never even received anything!! So essentially they want to deduct $108 from my refunded amount when they receive the clothing, for a package I never received after waiting over a month for it. They said when you purchase from our company it’s in our terms and conditions. They also stated once the clothing leaves their warehouse, they’re not responsible. So I guess if your products get lost on the way to you- good luck guys cause Beginning Boutique isn’t responsible for your purchase!

I mean…. come on what in the world.

Honestly, shopping with Beginning Boutique has been my fave online shopping experience in a long time. From great quality of products, amazing size inclusiveness, a super easy exchange/ return system and a lovely team of people that deal with customers in a friendly and professional way. 20/10 company xxx

Phenomenal cystomer service, only took a few hours within sending an enquiry for a response and resolution!

Michelle from customer service team was absolutely fantastic! She went above and beyond to fix an issue for me and I am very grateful. 🙏❤ Can't wait to wear their beautiful pieces in Europe!

Purchased 6 items (including this item) because they had a sale going (3 items for $99) and now I understand why they were trying to get rid of everything. The quality on almost every item I purchased was extremely thin, cheap and not worth the money at all. Of course the returns policy is that all sales are final and I understand why now, my fault for not checking the policy beforehand. Just want everyone to know how poorly made their items are. Seams breaking, threads loose, thin material that would probably fall apart in the washing machine, items poorly fitted to the body, loose/tight in strange areas, need I go on? The only nice thing I can say was shipping was quite fast. But even though I purchased almost $200 in items I still had to pay for express. Lame.

Update: I phoned BB's Australian number and was told that my emails were going to spam. I was told that I did not make a refund request but the amount was still refunded. It makes no sense why you have to email to request a refund ahead of time, seems unnecessarily complex.

I returned almost $500.00 worth of clothes from Beginning Boutique but despite requesting a refund, the balance was loaded onto a gift card. I have tried contacting Beginning Boutique to reverse this balance and refund the amount to my method of payment, but have not had any response from Beginning Boutique for 3 days. I followed all of BB's policies, including the items being in resalable condition and returning the items within the specified timeframe, but I have had NO CONTACT from BB to process this return as a refund. This is in breach of the Consumer Guarantees Act 1993, where businesses must refund you in the same method of payment that you used to pay for the order when you make a return. I will be willing to change this review if this is resolved within 48 hours.

Items looked nothing like they did online
The fit, and material looked so cheap in real life
False advertising

Really helpful customer service. Great team you can tell they value communication and customer support

The customer service at beginning boutique is amazing! They helped me settle my package! They got to me fast and had so much patience! I will forever be a customer!