Beko 

Beko.de doesn't exist and I don't understand why Trustpilot still have this website address which is obviously for German reviewers and not the British.

Spent over £400 on a washer/dryer. Still under manufacturers warranty and this is the second time I've had to call for an engineer to have a look at it. First time the computer board needed to be replaced, this time it's the drum. Customer service operatives have hung up mid conversation, two weeks waiting time to get an engineer, their computer systems were down so I've been told to call back! After reading these reviews I really don't know how they're still in business!

Purchased a Beko Fridge Freezer and had breakdown cover with Domestic & General. Fridge Freezer broke down 16th June 2020 contacted D&G and was advised next available appointment for a Beko engineer to attend was Friday 26th June 2020 over 1 week away. I contacted Beko customer services on 25th June 2020 and waited over 50 minutes on hold and was told the engineer was attending tomorrow and would arrive tomorrow and call me before 10am letting me know what time he was arriving. Friday came and engineer arrived at 10:30am unannounced and entered my home with zero PPE and social distancing was not adhered to - it seems Beko have been living under a rock during this COVID-19 crisis and are unaware of the requirements of company staff. I contacted Beko same day and on Saturday and Sunday and the blame was put at D&G despite the engineer been a directly employed engineer of Beko. Absolute crap service from start to finish. Due to then waiting nearly 3 weeks for update on parts D&G decided to offer me a replacement fridge freezer. I emailed the CEO of Beko Teresa Arbuckle and guess what zero response and zero acknowledgement which does not surprise me when their Trust Pilot score is so poor abs negative review after negative review. I would not recommend Beko to anyone !!!!!!!!!! Stay well clear!!!!!!!

*update*

Since posting the above review I contacted Beko via twitter and they responded which I was shocked as until then I have been ignored - a few days later I receive an email from the Customer experience executive for the Managing director (looks like the twitter message worked) I requested to be contacted to discuss my complaint and my request was ignored - I then receive an inadequate reply which I have challenged and to date back to being ignored - I so wish I had viewed Beko’s Trust Pilot prior to my purchase - you live and learn - overall view from me is Beko do not care about its customers or have any knowledge what customer service is - there Trust Pilot rating of Bad says it all

If I could rate zero I would. Dishwasher less than 6 months old has stopped working. Called them under the guarantee, engineer due today, took the day off work, called to check the time and told they've rearranged for 30th July but no one has called me to do this! Asked to speak to a senior manager and told no one can talk to me! Like it or lump it basically. Asked for the name of the telephone adviser and his manager he wouldn't give it me!! Shocking customer service and shocking product.

How I wish I had read this. Appliance ordered for a new kitchen but then stored as Covid delayed the kitchen. When opened it was dented, broken and clearly damaged. Apparently this is not their problem as they don’t agree / follow trading standards guidance. Learn from my mistake and go to a company with better products and a customer service ethos

Over 6 weeks ago our oven door exploded whilst shutting the door with our dinner inside it. The glass went everywhere even in our dinner. We rang the beko call centre which it's under warranty with and it took forever to get anyone to answer. When they did we gave them all the details including model number and serial number. They said it would take a couple of weeks for an engineer to come out and replace the door. So for 2 weeks we only had the hob and our slow cooker to cater for the 4 of us adults and our 20 month old daughter. 2 weeks went by and the engineer rang to get the model and serial number for the oven which as I said before we had done 2 weeks before. They said once the door delivers to them they will be out to fix it. Still waiting and no oven door to cook our food.

My new Beko washer dryer was faulty since new, it was replaced by Currys and the replacement has the same fault after 6 months. Engineer came on 9th June, l've been told that they need to order spare part which will be 2-3 days. Since then l am on the phone with them (today it was 2.5 hours wait) and they won't give me any answer only say that someone will call me. No one ever called!!! I am never going to buy any Beko appliance and so l do recommend to everyone!!!

The glass in my washing machine door exploded over 3 weeks ago, I had to wait 2 weeks for an engineer to attend to take pictures which I already had offered to do myself and now waited over a week after the report for customer service to call me to offer me a replacement as acknowledged manufacturing fault! Had to call 6 times so far, each time being on hold ages and having to explain each time event though have a reference number. Today I was informed I have to wait for head office to contact me and don’t know when that will be, or how long I will still remain without a washing machine. Nightmare and no means of washing our clothes

Really happy with my Beko dryer, have previously had a Zanussi and can honestly say this is so much better. Dries super fast, and very even.
I've not had any contact with Beko so can't comment on customer service but the quality of the appliance is great!

Don't buy Beko! We bought everything Beko 5 years ago and NOTHING has lasted (Dishwasher, washing machine, tumble drier & American fridge). First thing to go was the washing machine, no help from Beko customer service as attested many times here. Diagnosed the problem myself and changed the part, worked for a further 6 months and PCB went. Not worth replacing so (stupidly) bought another Beko. Within 6 months a pipe came loose and flooded our room and blew the washing machine PCB. Beko said I had to pay for engineer available in 2 weeks! Again I bought the PCB from Beko and replaced it myself, then the element went and kept tripping the house RCD. Replaced heating element then the next one went as well (the drum seems to rub on the element, bad design). Replaced the element again for the 3rd time and now the washing machine just keeps heating and doesn't switch off! By the end of the cycle the machine is BOILING and has melted all the plastic, it's going to the tip today as it's dangerous! Our American fridge compressor went after 2 years and we had to scrap the fridge as a spare part is the same cost as a new one. Dishwasher did last 5 years but has always smelt funny (as has the washing machine) and has completely fallen apart inside. The other day that stopped working and I had to diagnose the fault myself again and found a cable had snapped at the door hinge. If you're handy like I am you might get some use out of these appliances...but they're cheap for a reason. Buy cheap, buy twice.

Don’t purchase from Beko, they will not support when things go wrong. I have a dishwasher purchased 2 days ago, it’s faulty and after waiting on the phone for over 3 hours, they refuse to help for another 8 days. I have explained how the constant dripping of water is causing damage, they have been no help at all

Ordered an Iron direct from the beko website. A fault at their end meant I was charged for two products and they dispatched two. I immediately tried to call them but getting through is a nightmare. I sent several emails but days later did not get a response. After finally speaking to someone she told me she would escalate this and someone would call me by the end of the day. Still No phone call so i called again (3 more times) and on each occasion, got the same response. I've spent 3 hours trying to sort this. Customer service is shocking. My advice is spend a little bit more money and buy elsewhere.

Bought a Beko refrigerator in Boston. It looked really good in the store. Great interior lighting, smoothly rolling drawers, very upscale feel and look. However, we should have listened to the bad reviews that Beko has received online. The refrigerator was practically dead upon arrival. Freezer drawer cooled but far off the set temperature. The refrigerator compartment did not cool at all. Immediately returned to the store and bough a different brand.

I don’t usually write reviews but to my surprise I contacted the ceo of beko. Response was quick, engineer appt moved forward and my issue resolved. So credit when it’s due, well done beko

Bought machine in March. Within a week my once fluffy towels and soft bedding were all like cardboard. Beko blamed the hard water area but haven’t had that problem in 30 years plus thst I’ve lived here wirh any other machine. Also it says you can wash your duvet in it but double duvet which I have does not fit so it’s not fit for purpose. Beko have yet to get back to me on this when I asked to swap machine.

Really disappointed with the quality of the Beko products. My fridge/freezer lost all gas after one year and a half of use. The hob I bought at the same time as the fridge/freezer gained rust after one year of use above the oven door. I contacted Beko regarding this as it is a design failure (the condensation created by the oven could not be dried as it is unaccessible). Beko accepted the comment but didn't do anything to remediate the problem - the answer was "Unfortunately it's outside the one year warranty period".

I purchased a secondhand beko DTGV 7001W tumble dryer that was 4months old. I noticed the clothes were getting piniched and marked and clothes were damp even though it has sensors. I rang beko and they said there was nothing they could do as it wasn't registered in my name, Unless I tuck it back to the owners house registered under there name and address. The only problem is that they were selling it because they were moving abroad.

Very bad experience
I have bought a washing machine. It broke 6 weeks after I have bought it. I have contacted the shop, which send an email to Beko. Nothing happened within a week. I have contacted the shop again, and they have confirmed that they have email-ed Beko straight away. I have contacted Beko directly, and they said they would send someone within 24 hours. It's been another 4 weeks, no one ever contacted me.
It's the worst scenario ever. Don't buy from them, their warranty team is very unreliable.

Oven seal broken. Obviously this was dispatched to wholesaler without a factory check. How careless of beko

Do not buy from Beko, their customer service is appalling. I reported my ceramic hob cracked whilst heating up back at the beginning of April and have had to chase for a response ever since submitting photographs to them on 3/4/20. Now, on 5/6/20 they tell me there is nothing they can do because it was caused by impact. This is absolutely not the case as I was standing next to the hob when I heard a loud bang and lifted up the pan to see large cracks. So I have been without a hob since the start of lockdown. I appealed and their process is to simply ask a member of the same team to look at the photos and they say impact damage. Deeply frustrating as this is not what happened and I see from other reviews they say the same thing to people who have ceramic hob problems. I will never buy a Beko product again. I asked for a copy of their complaints procedure and they say they don't have one so I've had to email the same customer service email to complain.