Belambra Reviews 399

The website to transact the payment for the deposit does not work and declines the credit card. I have tried 3 different cards with three different banks and my Niece who lives in France tried with her French Credit card.. All declined. I have sent TWO emails about the situation and have NOT received a response from you. I called France from USA and was on hold for over 20 minutes (very expensive international call), the representative only resent the same link that did not work. I have been trying to resolve for two weeks. L. Gordon booking ref 7156767

I am very disappointed. I have been trying to pay the balance of my booking for over 1 week with my AMEX. I have already had to make an international transfer to secure my booking for my deposit to accommodate the companies booking requirements, the booking I intended to pay 100% on my AMEX. To date I am still receiving the same error messages when attempting to submit my payment online and the response I receive from customer services has been unhelpful - the help I receive is 'pay by bank transfer' which is not an option for me. I have called and spoken to someone, emailed customer services and the manager of the hotel was meant to call me to arrange payment via my AMEX which to date has not happened. This is a surprise trip for my daughter to celebrate my 40th birthday, I am left feeling frustrated and disappointed before we even arrive. My booking balance still remains unpaid. Booking 7414346.

I've had to call the customer service line several times, and each time, no one seems to speak English, German, or any other language, for that matter and asks that you call back later. Usually following a 30 min on hold time.

This went on for days, called Saturday and several times on Monday. For a company that takes bookings internationally, this is really shocking. To cancel a booking, you have to email them; you can't even do that over the phone. We'll see how long that process takes.

At this rate we won't be booking with them again.

It was easy to look at the pictures on the site and choose the exact place I wanted to book. The information provided was sufficient to know what I was choosing when booking.
I have stayed at this location before, so I knew it was a wonderful place, with caring staff and nice clean rooms/apartments.

Belambra les tuquetes Seignosse , rooms are not as advertised so you don’t know what you actually book. Rooms are in bad shape and dirty! When you complain or ask for refund they don’t want to give you anything. Don’t book here if you want to have a nice holiday!

Instructions in English are very hard to follow. It's very unclear to me
a) whether I have a booking or not
b) for what dates
The 'option' system is not clear at all. I don't know whether the booking (for Belambra Magendie) is actually confirmed once the €1 deposit is paid.

To booking was very easy to do. My experience in belambra this year is being good but i can understand why de swimming pool showers dont work. I asked to belambra personnel but nobody knew reason. It is important to a maintanance of the instalations to keep offering same quality.

Horrendous Experience – Avoid Crystal Ski and the Belambra in Flaine at All Costs! ★☆☆☆☆
Our recent holiday with Crystal Ski (Booking Reference: 23486135) was nothing short of a disaster. From the moment we arrived, we faced an appalling level of service, countless disruptions, and complete disregard for customer care.

Key Issues:
1️⃣ Flight & Travel Chaos – Delays can happen, but Crystal Ski failed to provide basic support, leaving us stranded without proper information or assistance. Their lack of accountability is unacceptable.

2️⃣ Substandard Accommodation – We paid for premium lodging but were placed in a hotel that did not meet advertised standards. The room was filthy, and despite repeated complaints (even to the Crystal Ski rep, Verity), nothing was done. We were assured multiple times that cleaning would happen – it never did. The food was awful , poor quality food and low price alcoholic drinks were offered as part of the All Inclusive package (£10K holiday )

3️⃣ Health & Safety Hazards – Dirty communal areas, norovirus concerns, and a complete failure to address safety issues (including a serious security breach where another family was given access to our room). Even on departure day, there was black ice everywhere with no precautions taken.

4️⃣ False Advertising & Hidden Costs – We booked the hotel for its facilities, but many were unavailable (spa, raclette restaurant, New Year’s dinner). We had to spend an extra £1,100 on meals due to the inedible food, despite paying for an all-inclusive package.

5️⃣ Inadequate Compensation – Crystal Ski’s response? A laughable £100 per person—a slap in the face considering the nightmare we endured. Despite multiple attempts to reach a fair resolution, they refuse to take responsibility.

Final Verdict:
Crystal Ski completely ruined our holiday and showed zero commitment to customer satisfaction. If you value your time, money, and sanity, AVOID THIS COMPANY AT ALL COSTS. We will be escalating this to ABTA, Trading Standards, and legal channels.

Do yourself a favor – book with a reputable provider that actually cares about its customers!

Date of experience: December 29, 2024

Been traveling for 20+ years, but this stay was so disappointing that I feel I must get my first review done…

The only redeeming feature of Hotel Belambra Panorama is its location, which offers great access to the slopes and stunning mountain views. Additionally, we were fortunate to have good weather during our stay. Unfortunately, everything else about this so-called “all-inclusive” holiday fell far short of expectations.

Food and Dining Experience

The dining experience was consistently disappointing:
• Cold or unavailable food: Meals were often cold, with limited variety. The only hot dinner we had was a fondue at the specialty restaurant. Breakfast options were poor—bacon was unavailable most mornings, fried eggs were served only twice during the week, and scrambled eggs looked unappetizing. On multiple occasions, I had to ask for basic items like cheese just to make a sandwich.
• Poorly maintained dining area: It was almost impossible to find a clean, prepared table. On a few occasions, I had to set up a table myself for my family. The coffee and juice machines were often empty, with no cups available, and water stations frequently lacked jugs or glasses.
• Bar issues: Crepes and waffles were pre-made and reheated, with a long wait time of 15–20 minutes just to get enough for a family. Cocktails were inconsistently prepared, with noticeable differences in how French and non-French guests were served. When I requested bottled sparkling Perrier, the barmaid insisted the tap water was “better,” and I was given sparkling water from the machine instead.
• Limited choices: Desserts were scarce and disappeared quickly. Food overall could be summed up as cold, limited, and often unavailable. Additionally, there was no information in English at the restaurant, making it difficult for non-French speakers to navigate.

Room and Cleaning Services

The room itself had a few positives:
• It was spacious, with a double bed, bunk beds, and a single bed in the second room, which was adequate for our family of three. The balcony offered a lovely mountain view.

However, the negatives outweighed these benefits:
• Overpriced: We had to pay over 20% more than the original single-room price to upgrade to this two-room property for the week.
• Subpar housekeeping: Only the beds were tidied daily. We ran out of hand wash and body wash in the shower, and despite multiple requests, it took hours to get replacements.
• No hot water: On our last day, there was no hot water in the room—neither for the sink nor the shower.
• Lack of information: There were no in-room information booklets. Everything was apparently in the hotel’s app, but the app was only useful for booking restaurant times.

Reception and Management

The reception and overall management were chaotic:
• Parking issues: Despite requesting parking twice through Booking.com, the hotel claimed they never received the request. While there were spaces available in the basement, they refused to allocate one to us.
• Unhelpful staff: The reception team provided no guidance on arrival—no directions to the lifts, ski rooms, or ski shop. We wasted a lot of time figuring things out on our own. When speaking English, staff often responded minimally and walked away, pretending they couldn’t help. Even when I asked for a manager, I was only given another unhelpful staff member to talk to.
• New Year’s dinner chaos: During the New Year’s dinner, we returned to our table after getting drinks only to find another family sitting there. The atmosphere throughout the stay was disorganized, with no clear management or coordination.

Entertainment and Facilities

The hotel appeared overcrowded, and it was almost impossible to find a table to watch evening entertainment or shows. The facilities felt insufficient for the number of guests.

Final Thoughts

This was supposed to be an all-inclusive holiday, but it felt far from it. The food was consistently cold, scarce, and poorly managed. The reception team was unhelpful, and the overall experience was marked by disorganization and chaos. While the location and mountain views were great, they were not enough to compensate for the endless frustrations.

Verdict: Avoid Hotel Belambra Panorama unless you’re solely looking for a place near the slopes and don’t mind sacrificing comfort, service, and basic amenities.

I do like hotels automated replies..
Also no hot water in the apartment on the last day of stay - very common issue…

I booked a last minute 5 night trip, but I suffer with extreme panic attacks and had one during the night. I contacted the hotel 14 hours after booking, to try and cancel, phoned 5 different numbers and no one could help. I emailed the cancellation line and just got a blanket email saying they would take 100% of the money if I cancel. Not even any consideration for a refund or a voucher. I let them know so soon after booking. One agent said I could get a refund, because I let them know less than 24 hours after booking. Which seems reasonable. But then I just got passed around everyone playing ignorant to the situation. I appreciate It's a difficult situation, but to be able to offer a refund or a voucher under such circumstances seems so reasonable. I would be careful with the level of customer service. I would imagine the experience within the hotel, would be of a similar level.

I would not recommend this place to anyone and they've just lost a potential future customer, by being so poor with customer service.

There is absolutely no customer service email or telephone no. that is not permanently engaged to contact someone at Belambra to confirm our reservation for 2/9/2023 - 9/2/2023 and pay the balance of our booking as requested. I have been searching the internet for a contact no. for the last three hours that is not engaged permanently and a customer service email. Since we have paid a deposit of some EURO 398 and have to pay the balance within 48 hrs. of arrival we are very concerned the deposit will be lost as the only confirmation reply email we have is a "no-reply" one from Belambra. How do we contact this co. that appears to have no email to customer service? Thank you, Christopher Collins.

Oh Dear!
This is possibly the most expensive mistake on booking a ski holiday.
Poorly kept. Food is ok but usually cold. Even when they open. Good runs out quick and slow to replenish. Glasses are dirty. Cutlery is dirty. Tables are not clean I’m any form and reset for people eating later so you have to hunt for glasses, cutlery and napkins.
Breakfast you can never find a mug or a teabag to save your life!!
Staff are slow and untrained. Coughing all over food and drinks at the bar.
Staff usually sat around eating at peak times rather than helping with the clean up and replenishing. Oblivious to customers and unhelpful.
The heating is unbearable in the bar and stops you enjoying a drink or two.
The building is tired and need of some simple TLC!
We booked all inclusive to give us freedom to eat and drink at times that suited us and found ourselves eating out to relieve stress and disapointment. The food has gone down hill as the week goes on. Cleanliness is also not priority! Weill not be returning and we booked through @crystal-ski.

Not good! Such a shames as some tweaks and good management the place could at least reach 3*.
Oh well! Lesson learnt!

Val Claret. Tignes. March 2023

Worst vacation we have ever had!
Our room was dirty, and toilet - Repulsive! we couldn't even use them! They stank of urine and sewerage. It was unbearable.
The staff ignored us and didn't lift a finger, saying that they don't have cleaning services at the club.
Finally they sent a maintenance man, who instead of cleaning the toilet, only sprayed products and chemicals, making the problem mush worse and also possibly unhealthy and dangerous for us and especially a small child to breath.
After complaining to the manager, he offered to write to the main office and said that we will be reimbursed, but after we called and called, we were told that we deserve nothing back because Belambra paid for one night at a different hotel. Though, it was a lie. Another couple that was there with us, had bed bugs and they were given one night, not us. I tried to explain that they are confusing us with another room, but no one at Belambra wanted to listen, they were very rude and hung up the phone in our face!
Such an embarrassment for Belambra to allow a family with a small child to pay for a room like that.
We feel very humiliated! I cannot believe that this is the way they treat paying costumers.
We couldn't use the toilet for one week!
An absolute disgrace both the state of the room and the toilet and also the service.
Till this day, no one from Belambra had responded to our emails.