Poor Customer Service
I recently purchased an orange watch strap for my BR, I purchased it from the website.
It was marketed as fitting my watch and shown as one size, I took it this meant the largest size and could then be cut down. The strap turned up, quite quickly. Upon its arrival it became apparent it was a small, I contacted the boutique and explained my plight. They apologised and told me to send it back for a full refund (incl postage). Unfortunately I then had to contact them weekly to point out the refund hadn’t been made, it took just shy of three weeks to refund me. A token gesture was sent as a form of apology, it was just tat.








