Bell Tent Sussex Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the camping products are of exceptional quality, beautifully designed, highly spacious, sturdy, and very easy to assemble for various outdoor adventures and family trips. Consumers also sincerely appreciate the remarkably fast delivery service, secure packaging, and exceptionally helpful communication provided by the friendly staff throughout the entire ordering process. Some people were dissatisfied with occasional shipping delays caused by external delivery services handling the packages. A few customers additionally noted minor inconveniences such as unexpected delivery charges, missing essential accessory parts, or challenging ground conditions experienced during the initial setup process, though overall satisfaction remains very high.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and sturdy... See more

Quality

Clients share positive opinions on quality, consistently praising the robust materials, durability, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting fast and efficient support. Consumers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is painless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Communication is excellent. They are quick to answer and questions you have and give thorough feedback. Quick delivery. I got the pro bell tent. I haven't put it up yet as I'm wa... See more

Rated 5 out of 5 stars

Items arrived quickly, the quality of the bell tents met our expectations and will definitely be pitching more next year. All accessories we purchased were perfect too. Great customer service, thank y... See more

Company replied

Rated 5 out of 5 stars

I LOVE my bell tent and have made the happiest of memories this summer with my kids. It just works perfectly and is beautiful. Everyone thought I must be glamping! Very happy with the company too - ve... See more

Company replied

Rated 5 out of 5 stars

We love our 4m star bell tent. It is quick and easy to erect as well as spacious inside. We particularly liked the star design as it has the little overhanging porch. The website was easy to navigate... See more

Company replied


Company details

  1. Camping Store

Written by the company

The team at Bell Tent Sussex all have one clear objective in mind – we want to have the finest bell tents for sale and glamping accessories online available for you at prices that won’t break the bank. We go to great efforts to keep our prices lower than anywhere else on the market because we want everyone to have the opportunity to have a great glamping experience. We’re proud of the fact that all our Bell Tents for sale are made with organic, premium quality 100% cotton canvas. Quality is important to us, and so we only sell what we believe are the best available products. We’ve spent years buying and testing camping equipment to find the items that are perfect for anyone looking for family tents, festival tents, or small tents for couples. If we do not love it, we do not sell it!


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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4.8

All reviews

(383)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the transaction and…

Very happy with the transaction and shipment to France. The site contains all the helpful information about conditions for shipping abroad. I asked a question on the chat which was quickly and accurately answered. The information during shipment was good. The product was conformed to the description, no bad surprise! I set it up on my own the first time, it took me less than an hour. I suppose it will take even less next time. Good quality, it has already undergone heavy showers and rather good wind, and I only had to tighten up the guy ropes a bit afterwards. All good for me!!!

November 24, 2023
Rated 5 out of 5 stars

Great Customer Service

We had a problem during the delivery process as the courier couldn’t find us and scheduled a new delivery date. On contacting Bell Tent Sussex, they sorted the delivery problem and tent was delivered as expected.
Also on putting up the tent we found a problem with stitching. This was dealt with efficiently, easing any stress and worry. Perfect from start to finish, would recommend and order from them again.
Thank you

October 26, 2023
Rated 5 out of 5 stars

Fabulous service

Excellent service and very knowledgeable. I made an few phone calls before and after purchasing the 5m bell tent & cover and Chris couldn’t do enough to help and advise us. Highly recommend this company and if you have any questions then be assured they will be answered honestly and quickly.

September 25, 2023
Rated 5 out of 5 stars

Substantial pegs

These pegs are a great substantial item. I bought them because my old ‘V’ shaped stakes have come towards the end of their life. I have these style for my other tent and they haven’t given up, so it was a no brainer to get the same. Good and strong.

August 21, 2023
Rated 5 out of 5 stars

Amazing customer service..

Amazing customer service... I ordered a 5m bell tent and unfortunately DHL had a problem with delivery which meant I would not receive the tent before the weekend. I was planning to have my daughter's 4th birthday party in the garden in the bell tent. I phoned Chris who was more than happy to meet me close by with another bell tent to replace the one that DHL could not deliver so my daughter got her garden birthday party. Would really recommend this company.

September 14, 2023
Rated 5 out of 5 stars

Such a fantastic company

Such a fantastic company. Wonderful aftercare and customer service. Chris was so kind and went the extra mile to get our parcel to us after Royal Mail messed up. Highly recommended and will definitely be using again in the future. THANK YOU.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication from Chris

Great communication from Chris, needed a replacement part for the oven as the spot welding was faulty, within 15 minutes had it confirmed it was on order & will be delivered in the next two weeks. Nice to speak on a one to one basis in this day & age. Tent etc when it arrived was fantastic.

September 14, 2023
Rated 5 out of 5 stars

Great tent! Heavy duty quality

Very quick dispatch and delivery.

We’ve only stayed in it once so far in good weather and great experience as newbies to camping.

The tent is heavy due to quality of materials but fairly straight forward to put up. The instructions are excellent and come on a thick card with coloured pictures step by step.

I’m not particularly strong and I can put up and take down the 4m bell tent by myself.

It’s really airy to sleep in and the vents at the bottom (with netting for insects) keep air flow through. There isn’t the condensation you can get with nylon tents.

The tent is all in one piece with the ground sheet zipped to the upper canvas and double zipped door.

You can buy inner tents as add ons.

There are plenty of extras such as hole for a stove chimney etc.

So far the zips look really strong and meet where they should.

The ground sheet can be unzipped from the top so the top can be rolled up a bit in warm weather.

I’d recommend getting an extra ground sheet to go under for protection and ease of cleaning.

The packed weight for a 4m bell tent is 28 kg but lighter once you take out the pole bag and tent peg bag, which makes it all easier to move around.

I’m new to camping and got this to persuade my husband to give it a go and he’s now a convert and loves it! There is plenty of room to stand up.

Bought the 4m tent for two people and there is loads of space for beds, camping table and chairs etc.

I didn’t shop around for other brands so can’t compare but I’m very happy with the quality and a very reasonable price for such a big, substantial tent.

The company do make it clear you must store it away bone dry so the after trip care is likely to take more time and space than a nylon tent.

Very happy with this great tent!

August 15, 2023

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