Bellway Reviews 

Fiona from ashberry has been amazing every step of the way in helping us move into our new home, she is friendly and helpful which makes everything less stressful. Scott one of the site managers has also been there from the start and has always been there in case we have a problem or question. Love the location of our property as it’s out of the way but still close enough to shops ect. Will always recommend ashberry to our friends and family.

Paula and Simon were both so helpful. Paula always goes above and beyond to help us and give us advise, as first time buyers she made the process so much smoother. Thank you so much!

Getting responses to my queries was extremely difficult, with many emails and questions simply going unanswered. Around three months before completion, I was told the completion date would be confirmed within the next few weeks. Instead, I heard nothing until I received an email just one or two weeks before completion, leaving very little time to prepare.

I was also never informed that I needed to book a pre-plaster appointment. Because of this, the electrical sockets and fittings have been installed in locations I wouldn't have chosen, and it's now too late to change them. This could have been avoided with better communication.

Another major concern is the driveway design. It slopes steeply towards the garage, which raises obvious drainage concerns. I'm not the only one who has noticed this—many of the neighbours have raised the same issue.

Overall, the lack of communication and organisation throughout the buying process has been extremely frustrating. I expected a much smoother experience when purchasing a new-build home.

lots of defects to be fixed !

Overall, I am happy with the experience so far. The sales team has been helpful and kept me updated with regular progress photos and information about the build. Communication has been clear, and my questions have been answered promptly. I am excited to see my new home taking shape and appreciate the professionalism of everyone involved. I look forward to the next stages of the build and hope the same high standard of service continues through to completion.

Brilliant customer service
The staff here were fantastic. Very friendly, helpful and made the whole process so easy. Would definitely recommend. The team was amazing.

We are delighted with our new Bellway home. From the very beginning, the whole process has been smooth and enjoyable. The sales team and staff have been friendly, helpful, and professional throughout. We are very happy with the quality of our new home and excited to start making wonderful memories here. Thank you, Bellway, for helping us achieve our dream home

I was extremely happy with the service I received during the handover. The whole process was well organised, and Peter (sales manager) was friendly, professional, and happy to answer any questions I had. I felt supported throughout, and everything was explained clearly, which made moving into my new home a positive experience.

I was also very impressed with the quality of the house. I hired a professional snagging inspector to carry out a full inspection after completion, and they told me this was one of the best new-build homes they had inspected because they could only find a very small number of minor snags. They said the overall standard of workmanship was excellent, which gave me even more confidence that my home had been built to a very high standard.

Overall, I am extremely pleased with both the quality of my new home and the excellent customer service I received from the Bellway team. It has been a great experience from start to finish, and I would happily recommend Bellway to others

The process was smooth and fast, staff was professional both the sales team and site managers. The house was built with modern facilities, over all I would highly recommend.

Our experience with Maxine has been amazing! She is so helpful and friendly and made the whole process of buying our Ashberry home a pleasant one! We cannot thank her enough!

We had great experience with Ashberry homes, New Cardinton gate, Bedford.😃
At first, we went to Ashberry office just for an enquiry and within two months , we achieved our dream house. House buying process went smoothly and fast. We received great help and support from Ashberry staff Adam and Lorraine.
Dave and Bryn ( site managers ) took their time to explaine each snd evetything of new house before plastering and on the day of domestration. We sincerely thank to the building team for their hard work. Thank you and will Always remember our happy journey.

From the moment we reserved our new home to the day we moved in, the whole experience with Bellway has been a really positive one.

A huge thank you to Helen in the sales team, who has been amazing throughout. She was always friendly, patient, and happy to answer our many questions, keeping us updated every step of the way. She made what could have been a stressful process feel exciting and straightforward.

We’d also like to give special recognition to Rob and Sam from the engineering team. They have both been absolutely brilliant. Nothing has ever seemed too much trouble, and they’ve gone above and beyond to make sure everything was completed to a high standard. They were always approachable, professional, and genuinely cared about making sure we were happy with our new home. It’s clear they take real pride in their work, and it certainly shows.

Buying a new home is one of the biggest decisions you’ll make, and thanks to Helen, Rob, and Sam, we’ve felt supported throughout the entire journey. Their excellent customer service, professionalism, and willingness to help have made a lasting impression.

We’re so happy in our new Bellway home and wouldn’t hesitate to recommend Bellway to friends and family. Thank you for helping make this such a memorable and enjoyable experience

I would not recommend buying a Bellway new build based on my experience.

The workmanship has been extremely poor. Numerous defects have required multiple visits to fix, but many of the repairs have not been completed correctly, meaning the same issues keep reoccurring. As a homeowner, it's incredibly frustrating to have tradespeople repeatedly returning because the original work and subsequent repairs haven't been carried out to an acceptable standard.

The site manager has always been polite and has tried to help, but the quality of the workmanship has been disappointing. Unfortunately, my experience with the handyman has been less positive. He has been abrupt, swore while carrying out repairs, and even commented that I "needed to get stronger" when I explained that a faulty door was difficult to open. I found this dismissive and unprofessional.

The customer care team encouraged me to email them with any further issues, assuring me they were happy to help. I did exactly that, but despite receiving an automatic acknowledgement stating someone would contact me within two working days, I have still received no response nearly a week later.

There are also numerous cosmetic issues, particularly the decorating, which is of a very poor standard. At this stage, I've chosen not to report every snag because previous repair attempts have often resulted in further problems rather than solutions.

I have kept photographs, emails, and records of the issues and repeated repair visits. I expected a new build home to be finished to a much higher standard and supported by reliable aftercare. Sadly, that has not been my experience, and I would not recommend Bellway.

Kept us updated every stage of the house process. We have advance meetings with the site manager to show how the house was built and answered any queries.
The staff members are friendly and supportive.

Absolutely shocking the state of this new house drains keep blocking and this is still not resolved 18 months down the line.
Bellway you should be ashamed of yourself selling substandard builds like this and you have the audacity to give yourself a 5 star rating

Our experience of buying on the Spirewood Grange site in Salisbury has been totally positive. From February to July, Kerry, the site agent, has been magnificent. Nothing was too much trouble, everything was carefully explained and the part exchange process has been completely trouble-free. We moved in on Thursday 30th and it has become apparent that we have made a very good decision to come here. Connor, site foreman, is also a star.

Stewart has been incredible from the very start. Looking forward to moving in. Highly recommend!!!

All the team we have dealt with have been friendly and professional.