They are not interested in helping you; they just waste time, making everyone wait 1, 2, or even more months for their payment. Support is completely useless in this regard. According to their own T... See more
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Review summary
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Reviews shaping this summary
Had lots of issues and every issue they told me was technical issue. I had to request cash out twice as first time after 1 week I had email saying about a technical issue. I finally got my £5 but fro... See more
Company replied
They don't want to pay us for the shops we've done. They claim that they are aware of the issue and are working to fix it but this has been going on for over a year now. Customer support rarely... See more
Company replied
This app is supposedly a way to make extra money by taking on missions to take photos of restaurant menus, shop displays etc, but when you submit, they don’t pay out, and they lie that you haven’t inc... See more
Company details
Written by the company
BeMyEye provides consumer brands with a complete tracking and analytics stack to monitor their in-store performance.
Contact info
Piazza della Repubblica 32, 20124, Milano, France
- www.bemyeye.com
1.6
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Payments stuck for months – support stopped responding
I have been waiting for my payment from BeMyEye for over 2 months. My balance is 4,559.6 NOK (around 460$!!!), earned through completed missions.
On December 17, I contacted support and received the following reply:
“We’ve checked your account and see that the requested payment hasn’t been processed and has an ‘error’ status. We’ve sent a request to our technical department to unblock the stuck payment.”
This was under request number 463431.
Since that day, support has completely stopped responding.
I contacted:
• support.no bemyeye.com (Norway support)
• support bemyeye.com (main support)
• support-payments bemyeye.com (payments team)
• BeMyEye on Facebook and LinkedIn
I received no reply anywhere.
My payment is stuck with the status “payment is being processed” and nothing changes for 2 months .
What makes this even worse is that I am not the only one. My family member and friend are also waiting for their payments for more than two months. They have the same issue: payments stuck, support silent. So this is clearly not an isolated case.
We spend real time and effort completing missions for this platform. Being ignored after doing the work is extremely disappointing and unprofessional.
At this point, I cannot recommend BeMyEye to anyone. An app that cannot pay its users and does not respond to support requests cannot be trusted.
If I do not receive any response or a clear resolution by the end of January 2025, I will have no choice but to pursue this matter legally. I will also inform the companies for which I completed mystery shopping tasks about what is happening. I am confident that these companies have already paid BeMyEye for the services, while the mystery shoppers who did the actual work remain unpaid. This situation puts the entire business model into question and deserves public and legal attention.
I sincerely hope this review will finally get BeMyEye’s attention and lead to the release of the payments that we honestly earned.
January 12, 2026
Unprompted review
Reply from BeMyEye
Hello!
We appreciate your detailed feedback regarding payment processing. We take our obligations seriously. We recognize that current payment delays are unacceptable and are implementing the necessary solutions.
Payments are being processed, albeit with a delay.
We guarantee that all pending payments will be processed.
We plan to return to our previous operations soon.
Thank you for your understanding!
Sincerely, the Bemyeye team!
I have been waiting my payment for 2…
I have been waiting my payment for 2 months and also last payment that I got was happened again 2 weeks to get totally unacceptable.Every time they say technical issue but no Progress Since 3-4 months
—Edit on 20th of January I got my payment finally 2 months later thanks for it!!
November 5, 2025
Unprompted review
Reply from BeMyEye
Hello,
We acknowledge your payment delay and understand that this is unacceptable. We are working to resolve all pending payments. You are guaranteed to receive your earned funds.
We strive to restore timely payments as soon as possible.
Thank you for your patience and understanding.
We apologize for any inconvenience this may cause.
Sincerely, the Bemyeye team!
Payout Stuck in “Processing” With No Support Response
Up until the following mission, I loved using BeMyEye and only had a couple of things about them I would change but then the following happened. I have completed multiple missions for BeMyEye and have successfully been paid in the past. Unfortunately, my most recent payout request has been stuck in “processing” for over two weeks.
I understand and follow BeMyEye’s payout rules (including the 15-day withdrawal limit). Since requesting this payout, additional approved missions are visible in my balance but are not withdrawable because the original payout remains unresolved.
I submitted a support request over a week ago and have received no response. While missions continue to be approved, the lack of communication regarding payment is frustrating and concerning.
I hope BeMyEye addresses this issue and improves response times for payout-related support.
December 19, 2025
Unprompted review
Reply from BeMyEye
Hello,
Thank you for sharing your experience. We understand that payment delays impact our community members, and we take this seriously. We are actively addressing technical issues affecting our payment system. You are guaranteed to receive your earned funds.
Please contact our priority support team at support@bemyeye.com for assistance with your payment. We value your partnership and are committed to restoring timely payments.
Sincerely,
The BeMyEye Team
I have not been paid £93
I have not been paid £93, since I requested a payment 4 weeks ago. My emails have gone unanswered.
Please don’t use this app, currently I have been defrauded.
Not sure what to do at this point
December 1, 2025
Unprompted review
Reply from BeMyEye
Hello,
We understand that the payment delay may have impacted your trust in BeMyEye. As a company that has processed millions of payments for community members since 2015, we take our responsibilities very seriously.
Payments are being processed, albeit with a delay.
We guarantee that all pending payments will be processed.
We plan to return to our previous operations soon.
Thank you for your understanding!
Sincerely, the Bemyeye team!
Not even worth one star
Not even worth one star. Still waiting for payment after 3 weeks. It’s been Christmas. They say there is a payment glitch but it’s the same message whenever you put a ticket in. If there is a glitch, pay it a different way? Considering taking legal action
December 26, 2025
Unprompted review
Reply from BeMyEye
Hello,
We acknowledge your payment delay and understand that this is unacceptable. We are working to resolve all pending payments. You are guaranteed to receive your earned funds. We are committed to resolving this situation and preventing future delays.
Sincerely, the Bemyeye team!
Payment is extremely slow and glitchy.
3 months ago, I would have given 4-5 stars. Now, 0 if I could. I tried to cash out once after 3 weeks, an "error" occured with them, citing nonsense about PayPal. The email address hadn't changed and other companies have paid successfully. I keep getting the same generic responses from support, "it's coming soon" and "technical issues." It seems like their staffed by bunch of flunkies. It's not that complicated guys. They do understand other competing companies pay, within a reasonable time, no issues, right?
December 20, 2025
Unprompted review
Reply from BeMyEye
Hello,
We understand that the payment delay may have impacted your trust in BeMyEye. As a company that has processed millions of payments for community members since 2015, we take our responsibilities very seriously.
Payments are being processed, albeit with a delay.
We guarantee that all pending payments will be processed.
We plan to return to our previous operations soon.
Thank you for your understanding!
Sincerely, the Bemyeye team!
good way to kill time and earn some…
good way to kill time and earn some extra money
November 27, 2025
Reply from BeMyEye
Hello!
Thank you for your positive feedback. We're truly glad you enjoyed our app.
Your opinion is very important to us.
Sincerely, the Bemyeye team!
They do pay but at moment are almost 1 month behind
Had lots of issues and every issue they told me was technical issue. I had to request cash out twice as first time after 1 week I had email saying about a technical issue. I finally got my £5 but from the day I requested my cash took 3 weeks to receive it. Sorry bemyeye but you need to completely shut everything down and get them working before giving out jobs..
Things need to be done from the bottom down up because from every step there were technical issues and if you reallyh did have that many issues then surely something is going terribly wrong. I moved my 1 star up to 2 as they did finally pay me but it took so long I had already moved on
November 24, 2025
Unprompted review
Reply from BeMyEye
Hello,
We're sorry your experience with us didn't meet your expectations.
We are not scammers, and we operate transparently.
Our company always fulfills its financial obligations.
Unfortunately, we are currently experiencing some difficulties with the instant/continuous withdrawals you're accustomed to.
We expect this issue to be resolved soon, and your pending withdrawal request will be automatically processed, guaranteeing your payment.
We strive to restore timely payments as soon as possible.
Thank you for your patience and understanding.
We apologize for any inconvenience this may cause.
Sincerely, the Bemyeye team!
Id like to know before I start this…
Id like to know before I start this journey that after I finish the mission I'm going to get paid. I have a list of missions in my area that could earn me 465 bucks and I wanna know if it's a waste of time. The work maybe would take a few hours in one day so someone tell me the real rundown!!!
November 11, 2025
Unprompted review
Reply from BeMyEye
Hello!
Payment for completed missions is processed after verification.
Mission processing may take 1-3 days.
We only pay for successfully completed missions.
If a mission was not completed according to instructions or in violation of the instructions, we cannot accept it and pay accordingly.
To avoid mission rejections, we recommend adhering to the simple mission rules contained in the description of each mission.
If you have any questions, please contact our support team at support@bemyeye.com.
Sincerely, the Bemyeye team!
30+ Days & Still No Payment or Support
I have been requesting payment for over 1 month to no avail. I've contacted support several times via email and their Zendesk support online, but they do not respond. Based on my experience, I would not recommend it. Pay is slow and support communication is none. I see that they have time to respond to Trustpilot complaints when people feel wronged, but behind it all, they don't respond when contacting support.
October 12, 2025
Unprompted review
Reply from BeMyEye
Hello!
Please contact our priority support team at support@bemyeye.com for assistance with your payment.
We would like to point out that our specialists respond to all inquiries sent to our support team.
No inquiries go unanswered.
Please verify that your support email address is correct; sometimes emails end up in your spam folder.
Sincerely, the Bemyeye team!
WARNING: Do Not Use!
Edit: I requested a payout for completed tasks over two weeks ago and still haven't received my money (their advertised processing time is 5 working days)! All my emails to customer services have not been responded to. Complete silence from BeMyEye. I have a bad feeling about this. Now I know why there are so many tasks available in my area - everybody stopped using the app. Massive breach of trust.
I first started using the app in 2018 and was quite active, but quickly noticed that the more tasks I completed, the more got rejected. I was an experienced mystery shopper at that point, so it was highly doubtful that I wasn't producing quality data. Eventually after wasting hours of my time I stopped using the app.
I'm giving it another go this year, and still have mixed feelings. I remembered that the in-app camera wasn't always great, but shockingly after all this time it's still terrible! Add to that the significant delays in payment (see other reviews), I'd advise all potential users to be cautious and not invest their time in any of the cumbersome time-consuming tasks.
September 2, 2025
Unprompted review
Reply from BeMyEye
Hello!
We are sorry that your experience with us did not meet your expectations. We work every day to improve our service.
It seems that your missions were sent back to you as incomplete or rejected for some reason. Unfortunately, when missions are not completed according to all instructions, we really cannot approve them. Our customers only pay us for complete and correct reports, so we really cannot send them incomplete missions or use in any way the incomplete data you have collected.
Unfortunately, the camera may not work correctly on some devices - Xiaomi / Redmi and Pocophone. Developing an application with the same behavior for millions of devices is a very difficult task. We do our best every day, but we do not always manage to create a perfect application for all devices, since there are an infinite number of combinations of brands, models, OS versions, operating conditions, etc.
Best regards, Bemyeye team!
I like it
First payment was really slow, but after that everything has worked really well👍. Really easy way to make extra money as student!
August 23, 2025
Unprompted review
Reply from BeMyEye
Hello!
Thank you for your feedback and high rating.
We appreciate that you took the time to share your experience of working with our company.
It is important to us that your experience with us is as positive as possible and we will do everything possible to improve our service.
Respectfully, Bemyeye team!
I have been waiting 3 weeks and I have…
I have been waiting 3 weeks and I have yet to receive my requested payment, I have received a payment in the past so I know my details are correct but I submitted a payment 3 weeks ago and I’m still waiting for it to be sent to me!!! I suggest you should do something else to earn money cause this is a waste of time.
August 18, 2025
Unprompted review
Reply from BeMyEye
Hello!
Please contact us at support@bemyeye.com for priority support on your pending payment.
Best regards, Bemyeye Team!
LEARN AND EARN
Ya great opportunity to learn and earn together with go and visit and view different restaurants and stores as requested by be my eye I love to work on this app
July 22, 2025
Reply from BeMyEye
Hello!
Thank you for your feedback and high rating.
We appreciate that you took the time to share your experience of working with our company.
It is important to us that your experience with us is as positive as possible and we will do everything possible to improve our service.
Respectfully, Bemyeye team!
Refusing to Process My Payout
Refusing to Process My Payout – No Escalation, No Accountability
I completed tasks on the BeMyEye app and requested a $30 PayPal payout on Sunday. It’s now been almost a week, and I’ve been given vague excuses like “unusual delays.”
I’ve been emailing back and forth with the same support rep who refuses to escalate my case or provide a clear processing timeline. I’ve asked multiple times for a supervisor — ignored.
This is unacceptable. I completed legitimate work and just want to be paid. If BeMyEye can’t even process a small payout in a week, how can anyone trust this platform?
I’ll gladly update or remove this review if the issue is resolved, but right now, I cannot recommend BeMyEye to anyone.
July 11, 2025
Reply from BeMyEye
Hello!
We understand your frustration with payment delays. We are working to resolve the current technical issues. Please contact us at support@bemyeye.com for priority support on your pending payment. We are improving our communication channels to better serve our community.
Best regards, Bemyeye Team!
HELP SOLVE THE PROBLEM
It's been 3+ months since I have requested my earnings. And no matter how many times I try to bring it to your guys attention, I still don't get help.. where is my payment?!?!
March 1, 2025
Reply from BeMyEye
Hello,
We are having problems with the withdrawal of funds to the account/SEPA number (Mangopay). Withdrawal to the bank account is no longer available.
Therefore, we kindly ask you to change the payment method in the application to PayPal.
Here is the procedure for changing the selected payment method:
Go to the "Home" section and click "Edit my profile":
Change the required fields.
Click the "Save" button. Please note that after clicking this button, your information will be displayed as if the change was not saved.
A confirmation link will be sent to you immediately by email. Click it within the next hour.
Finally, go to your profile in the application and check that the changes have been saved.
If you do not have a Paypal account, you can connect it online. Follow this link: https://www.paypal.com/ca/for-you/account/create-account
After creating a personal account, paid buddy, you need to confirm the action by email. To verify your PayPal account email address, follow the instructions below: Log in to your PayPal account. Click "Verify Email". Click "Edit" in the "Email Address" section. Click Verify this email. An activation email will be sent. Open the email and click "Click to activate your account " Answer the security questions and you're done! In the application, in the "Payment Method" section, you must specify the email address to which the e-wallet is registered.
Thank you very much and have a nice day!
Best regards, Bemyeye Team!
Sympathic but finally borough because…
Sympathic but finally borough because of so many products not in the marketplace
February 13, 2025
Reply from BeMyEye
Hello!
Thank you for your feedback. Your opinion is very important to us.
Best regards, Bemyeye team!
Reply from BeMyEye
Hello Nicole,
Thank you for your feedback and high rating.
We appreciate that you took the time to share your experience of working with our company.
Respectfully, Bemyeye team!
The app Works really slow and The…
The app Works really slow and The pictures takes way too long for The last years
July 1, 2025
Reply from BeMyEye
Hello!
Thank you for your high rating and your review. Your opinion is very important to us.
We are very sorry that you had to face technical problems in the application. We hope that this will not happen again.
If you find errors, please report them to support@bemyeye.com. and do not forget to attach a screenshot of the error in your message to us so that we can understand in more detail what happened and help you faster.
Best regards, Bemyeye team!
The pay is really too low.
The pay is really too low, sometimes just a few cents - it's laughable!
July 2, 2025
Reply from BeMyEye
Hello!
Thank you for your feedback.
We are sorry to hear that the payouts are not high enough. We have taken your feedback into account and if possible, you will see the changes directly in the app.
Best regards, Bemyeye team!
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