Their online store and service is exemplary! I purchased an expensive frame from them and had some difficulty installing some new parts. Drew not only provided me excellent service in helping... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any mon... See more
Sourcing parts for classic bikes (in my case, a 1972 Peugeot PX-10) is difficult unless you find the right sources, and Ben's is now one of them. I needed an inexpensive but good-qualityFrench... See more
Hi, I made a purchase of a chrome industries storm jacket with you the day, however, I have not arrived despite having cast the purchase on 10th of September, i checked my delivery status but it k... See more
Company details
Information provided by various external sources
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy? We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale. That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next. We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Contact info
1018 W Lincoln Ave, 53215, Milwaukee
- 414-384-2236
- info@benscycle.com
- www.benscycle.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All Good Things
The prices are cheap, and the shipping is really quick. 10/10 would recommend.
A+ products and service.
Great Customer Service
My order arrived damaged. Ben's customer service responded quickly to resolve the issue and kept me updated on the status. Great products, great prices, fast shipping and great customer service. You couldn't ask for more.
Great Shop
Recently purchase a Nitto Campee 34F rack they had the best price on this hard to find rack. It was very well packed and arrived quickly.
I highly recommend them.
Ben's Cycle
Always prompt and reliable. One of my top go-to online sellers for bicycle parts.
Ben's is The Best!
First time buying from Ben's, but probably not the last. Great product portfolio and they got the NITTO Mini-front rack out to me toots sweet. It was delivered about four days ahead of schedule! Fantastic! Highly recommend working with this bike emporium. All the Best, Jim Mc
Stuff nobody else has
I needed some back rack struts and cable hangers that nobody else had in stock. Ben's Cycles had it in stock and ready to ship. Thanks!
I will order from bens again
My first time to order at bens cycle. All parts are complete here. Success bens!
great shop
Fast delivery, very acceptable prices and courteous salesforce (spend a bunch of time with me on the phone to answer my questions).
Great service and delivery
Bought a demo Specialized Elite from Ben's that had to be shipped across country. Shipped the next day and arrived safe and sound. Gotta love free? shipping. Courteous on the phone. I think Ben could squeeze blood from a penny and paid a little more than bike bluebook. 30 day return policy was piece of mind. One small scratch on the frame, otherwise perfect. Thanks Ben.
Vintage Bike
Ben's has many parts that makes restoring old road bikes fun. Most of the products I have purchased from Ben's would not be carried by my LBS and would be too much work to even try. Ben's makes it easy for old school bike geeks all it takes is a few clicks on your computer and it shows up at your front door a few days later.
Awesome parts selection and great prices.
Ben's have a great selection of parts and the prices are very fair. Shipping is fast and accurate.
They're Great!!
I've ordered from Ben's for nearly 20 years. Always perfect, always timely, and always trustworthy. They really are a spectacular company with good people and great products.
Super fast
I ordered a cog on a Monday I received it by Wednesday impeccable timing I was super surprised and satisfied.
Exactly what I wanted, sooner than I expected and all at a great price!
convenient prompt service. They have what you need and don't slack on service.
Good prices for good service, unusual
Stronglight bearing kits are being sold at rediculous prices on the internet. Ben's price was fair and shipping fast.
Very quick delivery, received as ordered.
I ordered 4mm fender stay bolts for my vintage Peugeot bike, and they worked perfectly. 3-day delivery was much faster than I expected.
Ben's Cycle Review for Bob Grable
Because the Gilles Berthould saddle I wanted was not shown in stock I called Ben's Cycle store and the service was very good. Service employee was helpful, easy to understand, and provided insight on the purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








