Absolutely amazing from start to finish!! Order was easy, we were able to track the progress of our delivery- the delivery was very smooth and we had two very kind men that brought our madras’s at the... See more
Company replied
Location
Switch location4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just had Emma (Manager) sort us out with a new Seally Mattress... A really nice accommodating, informative & professional young lady that treated us with dignity & respect in relation to a d... See more
The staff in the Aberdeen store have been so helpful at helping me pick a bed that fits our room. The drivers delivering and assembling our bed were fantastic. After looking at other shops for bed... See more
Company replied
i was browsing and was approached by michelle who asked did i need any help so we sat down and after i told her i needed a double she took me through options and prices all the while being very nice a... See more
Company replied
Company details
About Bensons For Beds - Aberdeen
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, United Kingdom
- 1224495862
4.7
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Aberdeen
We are so pleased you found our team kind. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We are so pleased you found our team friendly and helpful. We appreciate your feedback!
Team Bensons
From start to finish the process was…
From start to finish the process was easy and straight forward. Everyone involved was helpful.
June 13, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased the process was easy and straightforward for you. We appreciate your kind words about our helpful team.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're happy to hear that.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so glad our team was helpful and knowledgeable. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so pleased your order arrived exactly on time as promised. Thank you for your feedback.
Team Bensons
Bensons bed
Bensons bed , they are tge goods bed if you sleeping i don't have the problème of the backache for me is said out the problems for the backache
June 5, 2026
Reply from Bensons For Beds - Aberdeen
We're so happy to hear our bed has helped with your backache! Thank you for sharing your positive experience with us.
Team Bensons
No issues from purchase to delivery
No issues from purchase to delivery. Friendly staff all round
May 30, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased your experience was smooth and our staff friendly. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're delighted you had a great experience and found our staff friendly and helpful. Thank you for your feedback!
Team Bensons
The comfort of my bed is great
The comfort of my bed is great. I am enjoying my sleep on the comfort of Benson bed.
May 29, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased you're enjoying the comfort of your bed and sleeping well! Thank you for sharing your positive experience.
Team Bensons
Absolutely amazing from start to…
Absolutely amazing from start to finish!! Order was easy, we were able to track the progress of our delivery- the delivery was very smooth and we had two very kind men that brought our madras’s at the agreed time- the product is top quality- would highly recommend!!
May 25, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear your entire experience was amazing, from easy ordering to a smooth delivery with our kind team. It's wonderful you love the top-quality product!
Team Bensons
Great help and knowledge from Scott.
May 26, 2026
Reply from Bensons For Beds - Aberdeen
We're glad you had a great experience.
Team Bensons
Very nice and helpful
The lass who served us was very knowledgable, very nice and so helpful, really made me want to buy a mattress from B for Beds.
May 23, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased our team provided such knowledgeable, kind, and helpful service, making your mattress selection a positive experience!
Team Bensons
Great service
March 27, 2026
Reply from Bensons For Beds - Aberdeen
We appreciate your kind words. We are so glad you had a great experience with us.
Team Bensons
Faulty mattress, no compensation
I bought a mattress with a discount but it was defective. I had to buy another one but they didn't apply the discount on the new mattress so I had to pay a lot more money. I was without mattress for 3 months, they charged me for the delivery of the new mattress. The customer service was terrible, they consistently ignored me
May 16, 2026
Reply from Bensons For Beds - Aberdeen
We are truly sorry to hear about the issues you faced with your mattress purchase, the lack of discount on the replacement, and the delivery charge. We regret the poor customer service you experienced and the delay in resolving this.
Team Bensons
Very friendly and helpful in person and…
Very friendly and helpful in person and very easy transaction online highly recommend them
May 15, 2026
Reply from Bensons For Beds - Aberdeen
We're so glad to hear our team was friendly and helpful! We appreciate you highlighting the easy online transaction.
Team Bensons - Jess
Ordered a new bed and mattress
Ordered a new bed and mattress. Kept updated throughout and on delivery day was giving estimate time for my order to arrive. Bed was assembled quickly and my old bed was taken away for recycling.
February 10, 2026
Reply from Bensons For Beds - Aberdeen
We're so glad to hear you had such a positive experience with your new bed and mattress delivery and assembly! We appreciate your kind words.
Team Bensons - Jess
Great staff knowledge of the products…
Great staff knowledge of the products on offer so could quickly identify the best mattress for us
May 12, 2026
Reply from Bensons For Beds - Aberdeen
Great to hear! 😊 Our team’s product knowledge really makes the difference—We truly appreciate your feedback.✨
Highly recommend, good quality professional staff.
Took 2 visit for us to decide on which mattress we wanted, these visits was several months apart yet the advisor Daisy from the Aberdeen depot remembered us and important parts of our previous conversation that was important to why we was looking for new mattress.
Very professional and gave us space where required and was very attentive.
Highly recommend the service and understanding.
May 9, 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen
We're delighted to hear about the wonderful service you received! It's great that the advisor remembered you and your needs from months ago. We appreciate your high recommendation of our service and understanding.
Team Bensons
Fantastic experience
Fantastic experience - staff were welcoming, helpful and very patient as I changed my mind a couple of times but in the end made the right decision and came away happy. Can’t wait to get my new mattress.
Big thanks to Anneliese
May 6, 2026
Reply from Bensons For Beds - Aberdeen
We're delighted you had a fantastic experience! It's great to hear our staff were welcoming, helpful, and patient while you made your decision. We hope you enjoy your new mattress!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.