Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... See more
Location
Switch location4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
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See what reviewers are saying
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... See more
Company replied
Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection... See more
Company replied
I recently purchased a superking bed for myself along with full bedroom furniture sets for my two daughters and my son, and Bensons for Beds exceeded every expectation. The quality of the products is... See more
Company replied
Company details
About Bensons For Beds - Aberdeen
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, United Kingdom
- 1224495862
4.7
Excellent
312 reviews
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Good night sleep slick designed bed
August 15, 2026
Good customer service from the sales…
Good customer service from the sales team and excellent communication.
Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep.
The delivery was quick and easy, and the delivery guys were very helpful in getting it in place.
August 15, 2026
Well looked after
Well looked after, great recommendations and more importantly, a great night sleep!
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly and professional
Friendly, positive advice and thorough and quick sale procedure. Perfect delivery dates offered and accepted.
Will use Bensons in Aberdeen again.
August 4, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear you received friendly, positive advice and experienced a thorough and quick sale procedure. It's wonderful that perfect delivery dates were offered and accepted, and that you would consider using us again!
Thank you for your positive review - Lauryn at Customer Care
We recently visited your store in…
We recently visited your store in Kittybrewster, Aberdeen, and received excellent help and advice from one of your assistants, Morag. She was friendly, knowledgeable, and made our shopping experience a pleasure. Thank you for such excellent customer service.
August 1, 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear you received excellent help and advice from one of our assistants at our Kittybrewster, Aberdeen store. It's wonderful that she was friendly and knowledgeable, making your shopping experience a pleasure. Thank you for sharing your positive feedback!
Team Bensons
Fantastic service and top‑quality furniture
I recently purchased a superking bed for myself along with full bedroom furniture sets for my two daughters and my son, and Bensons for Beds exceeded every expectation. The quality of the products is exceptional, the comfort is unmatched, and the designs fit perfectly into each room. The staff were incredibly helpful, patient, and knowledgeable, making the whole experience smooth and enjoyable. My children love their new rooms, and my new bed is simply perfect. Highly recommended. Fantastic service and top‑quality furniture. My super‑king bed is incredibly comfortable, and my kids’ bedroom sets look amazing. Smooth purchase, great delivery, and excellent value.
July 26, 2026
Reply from Bensons For Beds - Aberdeen
Hi Dr Abdallah,
Thank you for your incredible review! We're absolutely delighted to hear how pleased you are with your new super king bed and the bedroom furniture for your children. It's wonderful to know that both the quality and comfort have exceeded your expectations, and that our team helped make the whole process smooth and enjoyable. We're especially pleased that your children love their new rooms and that you're enjoying a perfect night's sleep in your new bed. Thank you for your recommendation and for choosing us😊
Bought a bed
Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection on the visible facing jointing of one of the legs. This obvious flaw was not pointed out by the delivery men. They told us they could not unbox the cabinet because it was against company procedure and left us to it. They left the mattress on the bed with corner protection still attached, which had to be cut off. So, the disappointing delivery performance and product did not match expectations carried over from the Sales/buying stage.
July 21, 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your feedback, and please accept our sincere apologies for the disappointment caused. We have contacted you to discuss your feedback further. We apologise again for the frustration caused.
Very helpfull staff
Very helpfull staff. Knowledgeable about product and patient layout showed us lots of options
July 22, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear that our staff were very helpful and knowledgeable about our products, and that the layout showed you lots of options. Thank you for your wonderful feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Aberdeen
We're so glad to hear that you had a great delivery experience! Thank you for taking the time to share your positive feedback with us.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear everything went well and you had a positive experience with us. Thank you for your kind feedback!
Bensons mattress
The whole transaction was excellently handled from store purchase to delivery.
Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.
The delivery was done with speed and tidiness and no fuss.
Well done Bensons, excellent service all round.
July 11, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear that your entire transaction, from store purchase to delivery, was excellently handled. It's wonderful that our assistant was knowledgeable, pleasant, and friendly, going out of her way to help you. We're also delighted that the delivery was speedy, tidy, and fuss-free.
From start to finish the experience was…
From start to finish the experience was a pleasure.
Sales and delivery staff were great.
July 6, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased to hear that your entire experience, from start to finish, was a pleasure and that our sales and delivery staff were great. Thank you for your kind feedback!
Currently moving house and we went into…
Currently moving house and we went into the Kittybrewster branch and we have a great experience. Will definitely be back when it’s time to buy.
July 3, 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen
It's wonderful to hear you had a great experience at our Kittybrewster branch while moving house! We look forward to welcoming you back when you're ready to buy.
Friendly staff
July 8, 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your wonderful feedback!
Reply from Bensons For Beds - Aberdeen
We are so pleased you found our team kind. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We are so pleased you found our team friendly and helpful. We appreciate your feedback!
Team Bensons
From start to finish the process was…
From start to finish the process was easy and straight forward. Everyone involved was helpful.
June 13, 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased the process was easy and straightforward for you. We appreciate your kind words about our helpful team.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're happy to hear that.
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so glad our team was helpful and knowledgeable. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Aberdeen
We're so pleased your order arrived exactly on time as promised. Thank you for your feedback.
Team Bensons
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