The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered... See more
Company replied
Location
Switch locationUnit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB
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Spent time with and didn't rush me.Listened to my needs and offered me options to suit my budget.Sales assistant was friendly and knowledgeable and ensured I benefited from the best deal available at... See more
Company replied
Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... See more
Company replied
Such helpful staff we were so impressed Nothing was too much trouble from the shop staff to the delivery team too Would definitely recommend thank you
Company replied
Company details
About Bensons For Beds - Bilston Road
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, United Kingdom
- 1902455989
4.7
Excellent
257 reviews
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Great and very helpful staff
August 6, 2023
Reply from Bensons For Beds - Bilston Road
Hello Mr Pinch.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
The assistant - Jean
The assistant, Jean was so lovely, friendly, patient and helpful. Nothing was too much trouble for her and she was very knowledgeable about the products.
August 1, 2023
Reply from Bensons For Beds - Bilston Road
Hello Linda
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Jean can be given the credit she deserves. - Team Bensons
Staff were pleasant and helpful.
July 4, 2023
Reply from Bensons For Beds - Bilston Road
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
New wheelchair user
I'm a new wheelchair user and it was my 1st journey out. Was very nervous, but my hubby was able to manoeuvre me around the store with ease. Staff were friendly, welcoming and very helpful.
June 29, 2023
Reply from Bensons For Beds - Bilston Road
Hello Charlotte, thank you for leaving this review that's so lovely hear. We're glad you were able to get around the store without any trouble and your always welcome at Bensons for Beds! -Team Bensons
Reply from Bensons For Beds - Bilston Road
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
From ordering to delivery outstanding…
From ordering to delivery outstanding customer service
May 22, 2023
Reply from Bensons For Beds - Bilston Road
Hi Denise, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Sales person was extremely good
May 29, 2023
Reply from Bensons For Beds - Bilston Road
Hi Sonia, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Friendly service
The staff that attended to me took her time to answer all my questions and provided valuable recommendations that helped me decide on the products I wanted.
May 28, 2023
Reply from Bensons For Beds - Bilston Road
Good Morning, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Good range and excellent service again
May 26, 2023
Reply from Bensons For Beds - Bilston Road
Hi Jag, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Great service …
My partner and I had a great experience in benson for beds!!! I’m a wheelchair user so had to take my time trying different mattresses, the lady who helped us was absolutely lovely such a nice kind considerate person, we didn’t feel rushed she offered great advice and listened to to us, we would definitely recommend and return in the future
May 23, 2023
Reply from Bensons For Beds - Bilston Road
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Helpful staff
Thé sales staff were very knowledgeable and helpful. Tried the mattresses in the shop but bought on line as they gave good discounts. Pity the shop didn’t match the on-line offers? (Up to 13% off)
btw… the website said my West Midlands postcode was in Northern Ireland and couldn’t deliver there.
Was told delivery would be up to 3 weeks and it came after 10 days.
Website could promote more the offer the recycle your old mattresses.
April 24, 2023
A genuine review of buyer and recipient
We were received with courtesy and left to peruse without pressure until we asked for advise. We went with ideas of what was required and that was what we finally decided on except for a more suitable mattress for the ultimate user. Delivery date has been made flexible due to the recipient moving house and the date is currently unsure. It was our second purchase as a result of the courtesy at the first visit. Highly recommended by all concerned with the purchase. Thank you all.
April 21, 2023
A nice place with great staff
A nice place with great staff
Took my family there to shop for a wardrobe but ended up buying two! Phil was amazing. He helped us to submit our orders in a cost effective way to make a substantial savings.
April 23, 2023
Excellent knowledge and understanding…
Excellent knowledge and understanding from your staff member
Nothing was too much trouble for her
No pressure at all just knew when to be there for help and advise
April 22, 2023
The sales person was knowledgeable…
The sales person was knowledgeable about the beds and help us very much.
April 8, 2023
Brilliant store full of great staff.
Brilliant store full of great staff.
Got listened to and shown what I needed, assistant manager served us. He was brilliant and knew his stuff.
Bought a new bed straight away, it was worth it, got what I needed and wanted for a great price.
April 7, 2023
Mike at the bilston road branch in…
Mike at the bilston road branch in Wolverhampton was great, he greeted us and left us to look around. When we needed help he was very informative. We ended up purchased a bed frame.
April 1, 2023
Lisa was friendly polite and extremely…
Lisa was friendly polite and extremely helpful. We would definitely recommend Benson beds
April 4, 2023
Friendly assistant
March 29, 2023
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