Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... See more
Company replied
Location
Switch locationUnit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB
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See what reviewers are saying
I wasn't harrassed as I started to browse the store, so it felt comfortale to browse without being pounced on by sales people. The help I did receive was genuine and time taken, didn't feel rushed, t... See more
We received excellent customer service from Samara on Friday 8th September. She was friendly and polite and nothing was too much trouble. She had good product knowledge and spent some time with us as... See more
Company replied
The whole experience has gone like clockwork. From visiting your shop in Bilston to the delivery yesterday of our new mattress. In store Lisa was brilliant, told us all we needed to know and offere... See more
Company replied
Company details
About Bensons For Beds - Bilston Road
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, United Kingdom
- 1902455989
4.8
Excellent
260 reviews
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Everything went smoothly from start to…
Everything went smoothly from start to finish
February 14, 2026
Reply from Bensons For Beds - Bilston Road
We are happy to learn that your experience was seamless from beginning to end, and we appreciate your positive feedback. Thank you for your review - Lauryn at Customer Care.
Can not fault service.
Can not fault service.
From Show Room to delivery and customer care
February 8, 2026
Reply from Bensons For Beds - Bilston Road
We are happy to hear that you were pleased with our service, from the showroom to the customer care and delivery. Thank you for your feedback.
Quality mattress excellent customer service. Reliable service. Experienced bed retailer that have been around for years.
Benson for beds have a good knowledge of our history buying beds from them. This was helpful in making comparisons when purchasing our new mattress. The sales assistant was very friendly and helpful. They kept to the delivery date. I was being frequently updated about my purchase and delivery date via email and text. I have purchased three beds from bensons. They are reliable. Their products are very good quality. The staff are friendly and approachable. Bensons thought of everything throughout the whole transaction. They are consistent and been around for many years. We value consistency in a climate of uncertainty. Thank you to all the team. We are truly happy we our purchase, its of great quality and we value how reliable you are as a business and customer focused. There is nothing I would change about the service.
January 25, 2026
Reply from Bensons For Beds - Bilston Road
We're happy to hear that our team's knowledge and friendly service were helpful when purchasing your new mattress. We appreciate your feedback regarding the consistent updates and quality products. Thank you for choosing us!
Great service
Great service, would definitely recommend them for their brilliant service from start to finish.
January 19, 2026
Reply from Bensons For Beds - Bilston Road
We appreciate you taking the time to share your feedback. We're so happy to hear that you received brilliant service and would recommend us!
Reply from Bensons For Beds - Bilston Road
We're happy to hear that our staff was helpful and that you enjoyed our shopping environment. Thank you for your positive feedback!
Friendly and professional
Is my second delivery from Bensons for Beds and once again I am more than happy with their service.
January 15, 2026
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you are pleased with our service. It is wonderful to know that you've had another positive experience with us. Thank you for your feedback!
Excellent experience with Bensons
Great process from initial visit to the store to delivery. The advice given in store was excellent, communication throughout was first class and delivery was perfect. Price was very competitive.
Delighted with Bensons.
January 11, 2026
Reply from Bensons For Beds - Bilston Road
Thank you so much for the fantastic review Mr Thompson! 😊
We’re delighted to hear that everything went smoothly from your first visit in-store right through to delivery. It’s great to know the advice you received was excellent, communication was first‑class, and the delivery went perfectly.
We’re also thrilled that you found the price competitive — even better!
We couldn’t be happier that you’re delighted with us,
Megan at Customer Care ⭐
Excellent Service
From the moment we walked into the Wolverhampton store through to delivery of the mattress the care, attention, service and communication was excellent.
January 9, 2026
Reply from Bensons For Beds - Bilston Road
We're delighted to hear that you received excellent care and communication from our Wolverhampton store through the delivery of your mattress. Thank you for your positive review – Lauryn at Customer Care 💜
The delivery team were top notch
The delivery team were top notch, keeping us informed all the way.
January 6, 2026
Unprompted review
Reply from Bensons For Beds - Bilston Road
Thank you for your fantastic feedback Alan! We’re thrilled you felt welcome and found the right mattresses and pillows for your needs. It’s great to hear our delivery team kept you informed and made the process smooth. Your comfort and satisfaction mean everything to us—looking forward to serving you again,
Megan at Customer Care!
Honest helpfull service
January 3, 2026
Reply from Bensons For Beds - Bilston Road
Thank you for your kind words Alan! We’re so glad you found our service honest and helpful. 😊
Thanks again for your support—it means a lot!
Megan at Customer Care
Reply from Bensons For Beds - Bilston Road
We're glad our staff's advice helped you Mrs Smith! We appreciate your feedback and are here to assist you again in the future.
We truly appreciate your feedback.
Megan at Customer Care
purchase of bed
we went into bensons beds with specific needs was served by a very pleasent lady Samara.she went over and beyond to fit we with our needs and not pushy.we chose a double base and mattress and were very pleased with our purchase.
January 2, 2026
Reply from Bensons For Beds - Bilston Road
Thank you for sharing Mrs Turner! We’re delighted Samara went above and beyond to meet your needs with friendly, pressure-free service. Enjoy your new double base and mattress,
Megan at Customer Care
Excellent purchase experience
This is the 4th bed I have purchased over the years from Bensons. First time from the Bilston store however I have to leave a review for Lisa who absolutely brilliant! Not pushy but helpful, informative and very professional. Looking forward now to receive my new mattress in a couple of weeks time.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you had such a positive experience in our Bilston store. It's great to know that you found our team member helpful and informative. Thank you for your continued custom and we hope you enjoy your new mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bilston Road
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
The staff were very helpful
The staff were very helpful and knowledgeable. All questions answered.
December 2, 2025
Reply from Bensons For Beds - Bilston Road
We appreciate your feedback Elizabeth! Helpful and knowledgeable service is what we strive for every time.
Until next time, thank you,
Megan at Customer Care
The store manager helped us find the…
The store manager helped us find the right matress for my medical issues. The whole process was smooth.
November 26, 2025
Reply from Bensons For Beds - Bilston Road
We are thrilled to hear that you love your purchase! You deserve nothing less than a great night’s sleep! Thank you so much for your review. Thank you, Stewart - Team Bensons
Service in store good but delivery let…
Service in store good but delivery let it down told would get a call but had to phone them . On delivery only one person so had to help lift which was difficult due to medical reasons and not supposed to lift due to heart failure but had no choice due to only one delivery person doing the drop
December 3, 2025
Reply from Bensons For Beds - Bilston Road
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please email us at enquiries@bensonsforbeds.co.uk. - Team Bensons
Brilliant experience from sale to installation
Brilliant experience from sale to delivery and installation Nigel and his co worker arrived on time and were very professional. Bed was assembled quickly and everything was cleared away with a full explanation of the product
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you had a brilliant experience from the sale to the delivery and installation! It's great to know the team was professional, punctual, and efficient. Thank you for your feedback.
Sales assistant Abu was very…
Sales assistant Abu was very knowledgeable about the products and very easy to talk to .
November 30, 2025
Reply from Bensons For Beds - Bilston Road
We're happy to hear that the sales assistant was helpful and approachable. We appreciate you taking the time to share your positive experience with us.
Staff were friendly and very helpful.
November 28, 2025
Reply from Bensons For Beds - Bilston Road
We're glad our helpful staff made your experience great. Thanks for your positive feedback!
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