The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered... See more
Location
Switch locationUnit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent time with and didn't rush me.Listened to my needs and offered me options to suit my budget.Sales assistant was friendly and knowledgeable and ensured I benefited from the best deal available at... See more
Company replied
Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... See more
Company replied
Such helpful staff we were so impressed Nothing was too much trouble from the shop staff to the delivery team too Would definitely recommend thank you
Company replied
Company details
About Bensons For Beds - Bilston Road
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, United Kingdom
- 1902455989
4.7
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, would definitely recommend them for their brilliant service from start to finish.
January 19, 2026
Reply from Bensons For Beds - Bilston Road
We appreciate you taking the time to share your feedback. We're so happy to hear that you received brilliant service and would recommend us!
Reply from Bensons For Beds - Bilston Road
We're happy to hear that our staff was helpful and that you enjoyed our shopping environment. Thank you for your positive feedback!
Friendly and professional
Is my second delivery from Bensons for Beds and once again I am more than happy with their service.
January 15, 2026
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you are pleased with our service. It is wonderful to know that you've had another positive experience with us. Thank you for your feedback!
Excellent experience with Bensons
Great process from initial visit to the store to delivery. The advice given in store was excellent, communication throughout was first class and delivery was perfect. Price was very competitive.
Delighted with Bensons.
January 11, 2026
Reply from Bensons For Beds - Bilston Road
Thank you so much for the fantastic review Mr Thompson! 😊
We’re delighted to hear that everything went smoothly from your first visit in-store right through to delivery. It’s great to know the advice you received was excellent, communication was first‑class, and the delivery went perfectly.
We’re also thrilled that you found the price competitive — even better!
We couldn’t be happier that you’re delighted with us,
Megan at Customer Care ⭐
Excellent Service
From the moment we walked into the Wolverhampton store through to delivery of the mattress the care, attention, service and communication was excellent.
January 9, 2026
Reply from Bensons For Beds - Bilston Road
We're delighted to hear that you received excellent care and communication from our Wolverhampton store through the delivery of your mattress. Thank you for your positive review – Lauryn at Customer Care 💜
The delivery team were top notch
The delivery team were top notch, keeping us informed all the way.
January 6, 2026
Unprompted review
Reply from Bensons For Beds - Bilston Road
Thank you for your fantastic feedback Alan! We’re thrilled you felt welcome and found the right mattresses and pillows for your needs. It’s great to hear our delivery team kept you informed and made the process smooth. Your comfort and satisfaction mean everything to us—looking forward to serving you again,
Megan at Customer Care!
Honest helpfull service
January 3, 2026
Reply from Bensons For Beds - Bilston Road
Thank you for your kind words Alan! We’re so glad you found our service honest and helpful. 😊
Thanks again for your support—it means a lot!
Megan at Customer Care
Reply from Bensons For Beds - Bilston Road
We're glad our staff's advice helped you Mrs Smith! We appreciate your feedback and are here to assist you again in the future.
We truly appreciate your feedback.
Megan at Customer Care
purchase of bed
we went into bensons beds with specific needs was served by a very pleasent lady Samara.she went over and beyond to fit we with our needs and not pushy.we chose a double base and mattress and were very pleased with our purchase.
January 2, 2026
Reply from Bensons For Beds - Bilston Road
Thank you for sharing Mrs Turner! We’re delighted Samara went above and beyond to meet your needs with friendly, pressure-free service. Enjoy your new double base and mattress,
Megan at Customer Care
Excellent purchase experience
This is the 4th bed I have purchased over the years from Bensons. First time from the Bilston store however I have to leave a review for Lisa who absolutely brilliant! Not pushy but helpful, informative and very professional. Looking forward now to receive my new mattress in a couple of weeks time.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you had such a positive experience in our Bilston store. It's great to know that you found our team member helpful and informative. Thank you for your continued custom and we hope you enjoy your new mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bilston Road
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
The staff were very helpful
The staff were very helpful and knowledgeable. All questions answered.
December 2, 2025
Reply from Bensons For Beds - Bilston Road
We appreciate your feedback Elizabeth! Helpful and knowledgeable service is what we strive for every time.
Until next time, thank you,
Megan at Customer Care
The store manager helped us find the…
The store manager helped us find the right matress for my medical issues. The whole process was smooth.
November 26, 2025
Reply from Bensons For Beds - Bilston Road
We are thrilled to hear that you love your purchase! You deserve nothing less than a great night’s sleep! Thank you so much for your review. Thank you, Stewart - Team Bensons
Service in store good but delivery let…
Service in store good but delivery let it down told would get a call but had to phone them . On delivery only one person so had to help lift which was difficult due to medical reasons and not supposed to lift due to heart failure but had no choice due to only one delivery person doing the drop
December 3, 2025
Reply from Bensons For Beds - Bilston Road
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please email us at enquiries@bensonsforbeds.co.uk. - Team Bensons
Brilliant experience from sale to installation
Brilliant experience from sale to delivery and installation Nigel and his co worker arrived on time and were very professional. Bed was assembled quickly and everything was cleared away with a full explanation of the product
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you had a brilliant experience from the sale to the delivery and installation! It's great to know the team was professional, punctual, and efficient. Thank you for your feedback.
Sales assistant Abu was very…
Sales assistant Abu was very knowledgeable about the products and very easy to talk to .
November 30, 2025
Reply from Bensons For Beds - Bilston Road
We're happy to hear that the sales assistant was helpful and approachable. We appreciate you taking the time to share your positive experience with us.
Staff were friendly and very helpful.
November 28, 2025
Reply from Bensons For Beds - Bilston Road
We're glad our helpful staff made your experience great. Thanks for your positive feedback!
Lisa was so helpful
Lisa was so helpful , unlike a coule of shops we had visited , got a good deal and everything explained to us clearly and honestly
November 26, 2025
Reply from Bensons For Beds - Bilston Road
We're happy to hear that you found our service helpful and informative compared to your other experiences. We appreciate your positive feedback and are glad everything was clearly explained,
Megan at Customer Care
The staff were very helpful and…
The staff were very helpful and friendly.
November 16, 2025
Unprompted review
Reply from Bensons For Beds - Bilston Road
We appreciate you sharing your positive experience with our team! We are so glad they were helpful and friendly.
We’re here whenever you need us — thanks for being a valued customer!
-Megan at Customer Care
Merry hill branch (Dudley) where I…
Merry hill branch (Dudley) where I purchased my mattress were extremely kind and helpful.
November 17, 2025
Unprompted review
Reply from Bensons For Beds - Bilston Road
We’re so pleased to hear the team at our branch made your experience kind and helpful! We’ll be sure to share your lovely feedback with them.
Thank you for your positive review Samantha – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.