We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
B4B in Westfield Cross, Broadstairs: very knowledgeable, polite and patient salesperson, Tyrrell, made out purchasing so easy. No heavy sell, just a friendly rapport. Delivery driver Mykell Simmonds a... See more
Company replied
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service. Store was quiet dark and not well set out
Company replied
Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
699 reviews
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Excellent Customer Service by Kyle
We bought a mattress and were assisted excellently by Kyle. He was so kind and was very helpful with his knowledge and finding the correct mattress that would suit our needs. We had our daughters with us and he was so understanding and was kind to them also. He is a credit to the store and the company. Thank You Kyle.
September 28, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
Huge thanks for your kind words about Kyle! Helping families find the right mattress with a smile is what he loves to do. We’re glad you had such a positive experience with him and the store!
Take care,
Megan at Customer Care💜
Graham from Thanet Bensons provided the best customer seevice
Graham from Bensons in Thanet has gone above and beyond to help us. We bought a mattress which was the wrong choice for us and we have now changed on the 40 night guarantee. The customer service we received from is absolutely fantastic and it’s very rare to receive such great service these days. Thankyou very much
September 27, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that the team member was helpful during your mattress exchange! It's great to know you received fantastic customer service and we appreciate your positive feedback.
Thank you,
Lauryn at Customer Care
Very happy with our visit
Very happy with our visit. Hope the bed lives up to expectations when it arrives
September 24, 2025
Reply from Bensons For Beds - Broadstairs
We're happy you enjoyed your visit and appreciate your feedback. We hope the bed provides you with the comfort you anticipate upon arrival.
Thank you,
Lauryn at Customer Care
Lovely service, knowledgeable staff
The man who helped us, Tyrrell, was very knowledgable and friendly and helped us get the right mattress for us.
September 21, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that our team member's knowledge and friendliness ensured you found the perfect mattress. We appreciate you sharing your positive experience!
Thank you,
Lauryn at Customer Care
Very helpful staff but not intrusive
Very helpful staff but not intrusive. We had time to look without someone on our shoulder but got advice when we needed it. Lots of choice, well layout.
September 24, 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear that our staff was helpful but not intrusive, and that you found our layout and selection to your liking. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Excellent customer service
Excellent customer service, helpful and professional. Good products and value
September 21, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We appreciate your feedback! We're happy to hear that you found our customer service helpful and professional and that you liked our products and value.
Thank you,
Lauryn at Customer Care.
The sales man Kyle was very helpful …
The sales man Kyle was very helpful and knew his products and he was the same when we brought a bed from him a couple of years ago
September 21, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your experience! We're happy to hear that our team member was helpful and knowledgeable and that you had a great experience with us.
Thank you,
Lauryn at Customer Care.
Kyle knew what he was talking about…
Kyle knew what he was talking about when it came to beds he wasn’t at all pushy and let us decide and just advised, hopefully we’ve found the right bed for us without any sales gimmicks
September 6, 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you felt supported during your bed selection process. It's great to know the advice was helpful and you felt comfortable making your own decision. We appreciate your feedback!
Thank you,
Lauryn at Customer Care.
Really had a good experience
Really had a good experience, we was greeted by graham who told us about the offers they had on in store then left us to browse with no sales pressure which I really liked, Graham was on hand to answer all my questions in an informative manner, we browsed for about an hour before making our selection delivery will be next week, couldn't ask for better service well pleased.
September 16, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy you had such a positive experience. It's great to hear that you appreciated the informative service and no sales pressure while browsing. We appreciate your feedback and are pleased you're happy with our service.
Thank you,
Lauryn at Customer Care.
Sunday Shopping
Tyrrell made himself known to us shortly after we entered the store, gave us a quick run down of what products were where and then left us to browse. He then appeared at what seemed to be just the right moment to alleviate us of £2000 of our hard earned, classic salesman 101. I have no complaints, we needed a new mattress, just required a nudge in the right direction. Would visit the store again!
September 10, 2025
Reply from Bensons For Beds - Broadstairs
Thank you for your kind words! At our store, our staff is dedicated to providing exceptional customer service and ensuring that you find the perfect product for your needs. We're glad we could help with your mattress purchase and look forward to seeing you again in the future. Happy sleeping!
Seamless delivery
The men were swift, professional and courteous and removed shoes without being asked. Much appreciated!
September 4, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that our team's efficiency, professionalism, and courtesy impressed you. We appreciate you noticing their attention to detail. Thanks for the feedback, Megan at Customer Care
Reply from Bensons For Beds - Broadstairs
Thank you Terrie! We are grateful for your review, Megan at Customer Care
Very friendly and helpful staff…
Very friendly and helpful staff especially Maxine , she made our whole experience very good indeed
September 2, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate your kind words! We are so glad to hear that our staff was friendly and helpful and that your experience was very good.
Take care,
Megan at Customer Care
Great service
Great service from Tyrrell and colleages. Including the manager. They were so helpful. Nothing worse than feeling hounded when going into places. But we walked in the store and was greeted by a warm and friendly salesman. I found what i was looking for in my budget. Just needed to go back home as i didnt have the measurements on hand. Went back to the store over a week later with my quote and realised the sale ended. I was gutted. However the team there were so helpful and were able to quote match. Definitely would recommend them to friends and family
August 23, 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you had a great experience with our team! We appreciate you mentioning their helpfulness and friendly approach. We're glad they could assist you, especially with the quote match. Thank you for recommending us, Megan at Customer Care
A really courteous and friendly service.
August 28, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your experience with us! We are so happy to hear that you found our service courteous and friendly.
Take care,
Megan at Customer Care
The seller gave good advice and helped…
The seller gave good advice and helped very much with me making a decision. It is a big decision as there weee lots to choose from. Hopefully, I have picked the right one for my requirements. Back problems. Thank you.
August 30, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate your feedback and are pleased we could assist you with your decision. Choosing the right product can be difficult with so many options. We hope it meets your needs and provides relief for your back problems.
Sleep well
Megan at Customer Care
Good experience throughout.
Good experience throughout. Plenty of options and Mark was very helpful / knowledgeable. Prices were very competitive. Thank you!
August 26, 2025
Reply from Bensons For Beds - Broadstairs
We're happy you had a good experience! It's great to know you found plenty of options and that our team member was helpful. We appreciate your acknowledging our competitive prices.
Take care,
Megan at Customer care
Excellent customer service with wide…
Excellent customer service with wide range of product experience
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We appreciate your kind words! Our team is dedicated to providing excellent service and a great product experience for everyone. Take care, Megan at Customer Care
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your amazing experience with us. We are so glad to know you are happy with our service. Thank you for choosing us, Megan at Customer Care
Good price great service delivered on…
Good price great service delivered on time with care
August 19, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate your positive feedback! We're happy you received great service and timely delivery with care. Thanks for choosing us, Megan at Customer Care
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