We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
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Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
B4B in Westfield Cross, Broadstairs: very knowledgeable, polite and patient salesperson, Tyrrell, made out purchasing so easy. No heavy sell, just a friendly rapport. Delivery driver Mykell Simmonds a... See more
Company replied
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service. Store was quiet dark and not well set out
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Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
699 reviews
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Great service from Tyrell.
February 21, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for the great feedback Andrew! We’re so pleased to hear you received excellent service from Tyrell.
Looking forward to seeing you again!
Megan at Customer Care
Replacement beds
Efficient and friendly service in the show room
Kept updated regarding delivery
Installation efficient and quick
February 20, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your lovely feedback! We’re delighted you enjoyed our friendly showroom service, the delivery updates, and the quick, efficient installation. We hope you enjoy your new purchase,
Megan at Customer Care
Very good experience
Very good experience, very helpful and friendly guy who helped me find the bed I was looking for, walked out extremely happy would recommend to anyone :)
February 22, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Thank you for your wonderful review Ben! 😊 We’re so pleased to hear you had such a good experience and that our colleague was helpful and friendly while helping you find the perfect bed. We’re delighted you left so happy, and we really appreciate the recommendation,
Megan at Customer Care
Good
All members of the team were very helpful but the delivery people had a lot to be desired.
I had to supply scissors to open packaging then I was asked for a screwdriver and they had know idea how to put the bed together took 2hrs
February 22, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for taking the time to share your feedback Mrs Goodchild. We’re really pleased to hear that our team in-store were helpful, but we’re genuinely sorry that your delivery experience fell short of the standards we aim to provide. You should never have been expected to supply tools, and the assembly should have been completed efficiently and confidently. We truly appreciate you bringing this to our attention, and we will be following up with our delivery team to ensure this doesn’t happen again. Thank you for giving us the opportunity to improve,
Megan at Customer Care
Great from ordering to delivery.
February 17, 2026
Reply from Bensons For Beds - Broadstairs
Really appreciate your feedback Martin! Delighted the whole process—from order to delivery—was excellent.
Looking forward to welcoming you back,
Megan at Customer Care
The assistant Karen was extremely…
The assistant Karen was extremely helpful… top service
February 21, 2026
Reply from Bensons For Beds - Broadstairs
We're delighted that our staff was so helpful and that you received top service! We appreciate your positive feedback.
Stewart - Team Bensons
Great experience from Sales to Delivery
B4B in Westfield Cross, Broadstairs: very knowledgeable, polite and patient salesperson, Tyrrell, made out purchasing so easy. No heavy sell, just a friendly rapport. Delivery driver Mykell Simmonds and his colleague were also very friendly, polite and hugely strong. And punctual. Regular email update and live delivery information added greatly. We are very pleased with our bed & mattress purchase, and with B4B.
January 11, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that our salesperson was knowledgeable, polite, and patient, making your purchase easy. It's great that the delivery team were friendly, strong, and punctual. We appreciate your positive feedback regarding the email updates and bed and mattress purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service.
The service was great. The delivery men were polite and very respectful. As soon as they entered the house they took their shoes off, without being asked. A big thumbs up to them.
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you received great service and that our delivery team was polite and respectful. We appreciate your positive feedback regarding their thoughtfulness.
Visited Bensons!
Visited Bensons!! Was a great experience from the sales assistant asking what we both were looking for-great communication skills, great knowledge of the matters we finally chose!! Kyle thank you for making the trip hasel free!!!
February 15, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you had a great experience and that our sales assistant's communication skills and knowledge were helpful in your decision-making. We appreciate you mentioning how hassle-free the visit was! Thank you for your positive review – Lauryn at Customer Care 💜
Mark in the showroom went out of his…
Mark in the showroom went out of his way to help me select the right bed. He was professional, kind and extremely helpful. I was told what would happen throughout the order and delivery process. My bed arrived on time and in perfect condition. Thank you Benson beds. Especially Mark.
February 12, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you received excellent assistance in selecting your bed. It's great to know the order and delivery process was clearly communicated and that your bed arrived as expected. Thank you for your positive review – Lauryn at Customer Care 💜
Quality Bed
My salesperson was extremely helpful and not pushy at all, which made the whole experience very pleasant.
I ordered a divan bed with storage underneath and a piston hinge mechanism. I chose to build it myself, which really allowed me to see the excellent quality of the bed. I was very impressed with how well made it is.
The delivery team were also very helpful. They called ahead to let me know what time they would be arriving, which I really appreciated. When they arrived, they ensured the delivery went smoothly and even helped me get the bed upstairs to the room of my choice.
Overall, a great experience from start to finish.
February 8, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that our salesperson was helpful and not pushy. It's great to know you found the divan bed to be of excellent quality. We appreciate your feedback regarding the delivery team's helpfulness and smooth delivery.
Mark Mallory at Westwood Branch gave…
Mark Mallory at Westwood Branch gave 11/10 service, great experience, exeptionally knowledgable.
Many thanks Mark for the assistance.
January 9, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you had such a wonderful experience at our Westwood Branch. We appreciate you mentioning the exceptionally knowledgeable assistance you received. Thank you!
Very comfortable bed
Very comfortable bed , great service in shop with Maxine being extremely helpful , and delivered
and assembled with great care .
February 6, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear you find the bed very comfortable and that you received great service in the shop and careful delivery and assembly! Thanks for your feedback.
I would have given five stars but!!
I would have given five stars due to the second delivery but due to my experience this is why …
Our mattress was a huge 6ft with a gel topper so pretty cumbersome and heavy.
The first two guys anrrived and didn’t look as if they were confident to take the mattress up the stairs. I tried to explain that we had purchased a similar mattress 7 years previously and that it was taken upstairs perfectly, I wouldn’t say easily, but it was done.
They were concerned about the metal surround of the mattress and were not happy about the thought of damaging the mattress as this would be detrimental to their jobs. They were happy to force it up but wanted me to sign a disclaimer.
I was very disappointed that the delivery couldn’t take place, but was also sympathetic to the guys concerns.
I contacted the store that we purchased it from and they were very helpful and informed me that they would get back to me asap.
To their word they did, and assured me that the said mattress would in fact be delivered later in the day by a different team.
Annoyingly this was to be around 5pm, after the mattress had been picked up by the second team.
Finally, the mattress arrived by two fabulous guys, they knew exactly what they were doing, they were professional, considerate and fast. They were experienced at moving large items and were confident.
As a suggestion to Bensons, if they know certain larger items might be problematic to some members of their delivery staff, give those type of orders to the more experienced chaps, then smaller items, or simpler deliveries to the less experienced guys. This would save everyone lots of time.
To summarise I would order again from Bensons, the staff at the store were helpful and sorted the problem quickly.
January 28, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your detailed review. We’re really sorry for the initial difficulties with getting your mattress upstairs — we completely understand how disappointing and frustrating that must have been, especially given your previous experience with a similar mattress. We truly appreciate your patience, and we’re glad our store team acted quickly and that the second delivery team were able to complete the job confidently and professionally. Your suggestion about allocating larger items to more experienced crews is extremely valuable and will be passed on to help improve our service. Thank you again for your understanding — we’re delighted to hear you would order with us again,
Megan at Customer Care
very good experience
very grateful for the staff at bensons westwood cross shop. the worker kyle was very welcoming good conversationist a very good experience would defo come back in the future
January 31, 2026
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you felt welcomed and had a good experience at our store. It's great to know the advisor provided good conversation. We appreciate your positive feedback and hope to see you again!
On time and very polite
On time and very polite
They put the items into the room and even took off their shoes
February 2, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your review Caroline! We’re pleased to hear the delivery was on time and that the team were so polite and respectful. It’s lovely to know they placed the items in the right room and even removed their shoes. We really appreciate your feedback,
- Megan at Customer Care💜
Excellent delivery service and useful…
Excellent delivery service and useful to try mattresses out in the shop.
Sadly the mattress that seemed promising in the shop has not relieved the intense lower back, hip and knee pain that I get during sleep so it seems I have wasted my money.
January 29, 2026
Reply from Bensons For Beds - Broadstairs
Thank you for getting in touch and for your feedback. We’re really pleased to hear that you found our delivery service excellent and that trying the mattresses in store was helpful.
We’re genuinely sorry to hear that your new mattress isn’t giving you the comfort or relief you hoped for — we know how frustrating that must feel, especially when you’re dealing with ongoing pain. Please don’t feel that your money is wasted; we’re here to help and have reached out to you today,
Megan at Customer Care
From start to finish
From start to finish , benson for beds were very good, kept in touch with me and delivered within the time schedule. Put bed in the room to be installed in. Thank you all.
January 31, 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for the lovely review Michael! 😊 We’re delighted to hear the team kept everything on track from start to finish and made delivery nice and easy. Enjoy your new bed, and thanks again from all of us at Bensons for Beds,
Megan at Customer Care💜
Gerry's
From sales to delivery all good.Staff at Westwood very good not pushy.
Only moan is the amount of e mails between sales and delivery. Not necessary.
January 31, 2026
Reply from Bensons For Beds - Broadstairs
We're glad you found our staff helpful and appreciate your positive feedback on the sales and delivery process. We'll review the number of emails sent between sales and delivery. Thank you,
Megan at Customer Care!
Assembly more difficult than expected
Sales process was seamless on visiting Broadstairs and initially had fantastic interaction with Tyrell who developed our understanding of range available.
We stepped out for a coffee to discuss then returned and with Tyrell indisposed then was greeted by Maxine and matters progressed to a purchase, with additional input from the Store Manager, Mark.
On return to home, reviewed receipt which gave to an enquiry which was managed efficiently by Tyrell on the phone, with a full explanation provided
January 26, 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Thank you for sharing your experience Peter! 😊 We’re delighted to hear your visit to our Broadstairs store went so smoothly. It’s great to know Tyrell helped you explore the range and gave clear guidance, and that Maxine and Store Manager Mark were able to support you when you returned — true team effort!
We’re also really pleased Tyrell was able to resolve your follow‑up enquiry quickly and provide a full explanation.
Thanks again for choosing us, and we hope you enjoy your new purchase,
- Megan at Customer Care💜
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