We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
B4B in Westfield Cross, Broadstairs: very knowledgeable, polite and patient salesperson, Tyrrell, made out purchasing so easy. No heavy sell, just a friendly rapport. Delivery driver Mykell Simmonds a... See more
Company replied
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service. Store was quiet dark and not well set out
Company replied
Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
699 reviews
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I had a lovely experience
I had a lovely experience picking out my new king size bed and the lady in the shop was super helpful, I will definitely be back there some point in the future
December 13, 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you had a lovely experience selecting your new king size bed. We appreciate your kind words and look forward to your return in the future!
We received very good attention and…
We received very good attention and advice we were able to test mattress's without being pressured itvwas a relaxing and professional experience. Maxine was extremely helpful. All in all first class experience. Would highly recommend.
December 8, 2025
Reply from Bensons For Beds - Broadstairs
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Karen in the Broadstairs store was…
Karen in the Broadstairs store was amazing from start to finish. She wasn’t pushy, she explained everything and made sure we got the best deal we could. On top of that, she’s just a lovely person! Thanks Karen!
November 29, 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear about the wonderful assistance you received at our Broadstairs store. We appreciate your positive feedback regarding the informative and helpful service that you experienced. Thank you!
– Thank you, Jess- Team Bensons
Problem sorted 😒
Had a problem with my mattress 😒. Bensons in Broadstairs sorted it very quickly. No fuss no bother. Ordered another one, delivery date and time all agreed .Very helpful staff. All kind and courteous. Delivery staff were on time ,friendly and very respectful.
December 4, 2025
Reply from Bensons For Beds - Broadstairs
We're happy to hear that the team resolved the mattress issue quickly and efficiently. It's great to know that the staff were helpful and the delivery team was punctual, friendly, and respectful. We appreciate your feedback!
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you found our service good and the value for money suitable. We appreciate your feedback on delivery dates.
The delivery guy's were polite and…
The delivery guy's were polite and efficient, took all box coverings and old bed, left bedroom tidy! Good lads👍
November 24, 2025
Reply from Bensons For Beds - Broadstairs
We’re so glad to hear our delivery team made everything smooth and hassle-free! Polite, efficient, and leaving your bedroom tidy – that’s exactly the service we aim for. We’ll pass on your praise to the lads! 💜
Thank you for your positive review – Lauryn at Customer Care
No pushy Salesman for a change.
We were both pleased not to have been approached by a pushy salesman the minute we walked in the store. This gave us time to look around. We already knew what we wanted but did have a few questions. Upon speaking to Graham for a few minutes, he answered all our questions. Whilst the delivery was a little longer than mentioned on line, this was not a major issue, so we were pleased to give Bensons our business. The 40 day mattress return policy is an excellent idea just in case the one we ordered turns out to be uncomfortable. Overall very pleased with Bensons and Grahams assistance.
November 24, 2025
Reply from Bensons For Beds - Broadstairs
Thank you for sharing your detailed experience! We’re delighted to hear that Graham provided clear answers to your questions and that you appreciated having time to browse without feeling pressured. While we regret the slight delay in delivery, we’re glad it didn’t impact your overall satisfaction. It’s great to know you value our 40-day mattress return policy—it’s designed to give peace of mind. We truly appreciate your business and your kind words.
Thank you for your positive review 💜 – Lauryn at Customer Care
Very helpful sales assistant
Very helpful sales assistant, Maxine. Would have scored 5 stars but the sofa bed I wanted was not on the shop floor
November 24, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate your feedback and are happy to hear that the sales assistant was helpful. We're sorry the sofa bed wasn't available to view on the shop floor.
We hope to welcome you back in the future,
Megan at Customer Care
Helpful friendly service
Helpful friendly service. Able to find what we needed and given information required.
November 17, 2025
Reply from Bensons For Beds - Broadstairs
We’re so glad our team was helpful and made it easy for you to find exactly what you needed! Providing clear information and great service is what we love to do.
Thank you for your positive review – Lauryn at Customer Care 💜
Maxine our sales advisor was so helpful…
Maxine our sales advisor was so helpful and we returned the following day to order our bed and she made choosing the various different mattresses easier than we thought it would be. Thank you Maxine!
November 16, 2025
Reply from Bensons For Beds - Broadstairs
We’re so pleased to hear Maxine made your experience stress-free and helped simplify the mattress selection process! It’s wonderful that her guidance made everything easier than expected. 💜
Thank you for your positive review Jeanette– Lauryn at Customer Care
Reply from Bensons For Beds - Broadstairs
We're happy to hear that the process was easy and helpful for you. Thank you for your positive feedback,
Megan at Customer Care
Extremely helpful staff
Extremely helpful staff - great customer service - had to exchange mattress as did T suit and no trouble at all - delivery communication excellent
November 8, 2025
Reply from Bensons For Beds - Broadstairs
We’re so happy to hear our team provided excellent customer service and made your mattress exchange hassle-free! Clear communication and helpful support are what we strive for, and it’s great to know that stood out for you.
Thank you for an amazing review David – Lauryn at Customer Care 💜
Great product, great advice, great value, great customer support
Great product, good value, good advise and very, very helpful. Allowed us to store 1 bed and 2 sofas at their store for 6 week after a property purchase was delayed.
September 25, 2025
Reply from Bensons For Beds - Broadstairs
We’re so glad to hear you were happy with the product, value, and advice! It’s fantastic that our team could go the extra mile by storing your items during the delay – we’re always happy to help make things easier for our customers.
Thank you for your positive review – Lauryn at Customer Care 💜
A well laid out store with…
A well laid out store with knowledgeable staff, an excellent range of products at competitive prices,
November 8, 2025
Reply from Bensons For Beds - Broadstairs
We're happy you found our store well laid out with knowledgeable staff and an excellent product range at competitive prices. 💜
Thank you for your positive review. – Lauryn at Customer Care
Thumbs up to bensons for beds
The friendly and knowledgeable staff made choosing my bu k beds easy . They were very helpful making sure that the colour was right for my belly decorated room and and that I had appropriate mattresses for for .y grandchildren that would be sleeping on them . I asked if they built them on delivery and was told no but they had someone who they used to do this for them at an extra cost and I accepted this offer they contacted him and booked him for an extra cost of £89. The bunks were duly assembled and fine until we put the door on then there was an issue with the ladder which had been placed at the top. I rang the fitter and asked if he could move the ladder tk the other end as he hadn't asked if we had any preference which end the ladder was and he was more than happy to do this pro riding I paid him another £45. I don't think that is acceptable. This in no way reflects on bensons I have no concerns with them but be aware the fitter may well try and take advantage take of you
October 30, 2025
Reply from Bensons For Beds - Broadstairs
Thank you for taking the time to share your experience. We’re delighted to hear that our team made choosing your bunk beds easy and ensured everything matched your room and needs. We appreciate your honesty regarding the assembly service and will take this feedback on board to ensure clarity and fairness in future arrangements. Your comments help us improve and maintain the high standards we strive for.
Thank you for your positive review Julie – Lauryn at Customer Care 💜
The place to buy your bed!
Very helpful staff in aiding us to make the perfect choice of bed. Extremely informative regarding time and date of delivery. Delivery men pleasant and efficient. 10/10.
November 6, 2025
Reply from Bensons For Beds - Broadstairs
We’re thrilled to hear our team helped you choose the perfect bed and kept you fully informed about delivery. It’s wonderful that the delivery team were pleasant and efficient too – 10/10 is what we love to see!
Thank you for your positive review 💜
Lauryn at Customer Care
Great range and excellent service…
We were left to browse in peace and when we had questions, it seems the sales person sensed this and just appeared. She was polite, knowledgeable and had some great advice.
Order process was painless with everything explained clearly. We could not fault the range of beds/furniture or the service we received.
November 1, 2025
Reply from Bensons For Beds - Broadstairs
We’re delighted to hear you enjoyed a relaxed browsing experience and that our team provided helpful advice at just the right time. It’s great to know the order process was smooth and everything was explained clearly. We’re thrilled you were impressed with both our range and the service!
Thank you for your positive review 💜
Lauryn at Customer Care
Service supply and delivery all in all…
Service supply and delivery all in all could not fault the experience.
November 3, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We appreciate your feedback and are so glad to hear that you had a seamless experience with our service, supply, and delivery!
We’d love to serve you again in the future.
Megan at Customer Care
Vergood service and product y good customer service and lovley…
Very good customer service and lovley lady called Karen was very nice and a lot of help also good delivery too,will use again.
October 25, 2025
Reply from Bensons For Beds - Broadstairs
We appreciate you sharing your positive experience! We're so glad to hear that you received very good customer service and found our delivery satisfactory. Thank you,
Megan
Customer Care Team
Assisted by Karen
Assisted by Karen, very helpful, not at all pushy, but available if we needed assistance. Thank you
October 31, 2025
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're happy to hear that you found our team member helpful and available. We appreciate you taking the time to share your positive experience with us!
Megan
Customer Care Team
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