I bought a bed from bensons on Friday 21st august in the new shop in burnley. My experience was 10/10 as the staff were super friendly and very helpful. We got shown as many different options as I nee... See more
Location
Switch locationUnit 2, Prestige Retail Park, Bank Top, BB11 1BS Burnley, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was helped by Kathryn, she wasnt pushy and allowed me to talk through my needs with her and then she helped me find the perfect bed and mattress. She explained everything well whilst answering all... See more
Company replied
Liam was helpful, friendly and patient. He welcomed us as soon as we entered the store, offered advice and made recommendations when we asked. Thanks Liam
Company replied
Tyler was fantastic. He was such a lovely lad and we didn’t feel pressured into buying at all. Would definitely recommend. Great service and good prices 👍🏻 can’t wait for our bed to arrive.
Company replied
Company details
About Bensons For Beds - Burnley Prestige Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2, Prestige Retail Park, Bank Top, BB11 1BS, Burnley, Lancashire, United Kingdom
- 01282 502154
4.2
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An amazing experience!
I bought a bed from bensons on Friday 21st august in the new shop in burnley. My experience was 10/10 as the staff were super friendly and very helpful. We got shown as many different options as I needed to pick the right bed and was thoroughly explained all the next steps to come such as : delivery, assembly and removal. Would definitely recommend!
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
An excellent service
The ordering of the mattress was brilliant, the young lady who served us at the Burnley Shop was very informative, friendly & professional, I was allowed to test out several mattresses, I also was given a free bed care kit & mattress protector, excellent service. The delivery was first class too, delivery was exactly on time, the delivery men excellent, I can recommend this service to all. Thank you .
August 20, 2026
Reply from Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member at the Burnley shop provided such informative, friendly, and professional service. We're delighted you were able to test several mattresses and received a free bed care kit and mattress protector. It's also great to know that your delivery was first-class and exactly on time.
Team Bensons
Thanks Liam
Liam was helpful, friendly and patient. He welcomed us as soon as we entered the store, offered advice and made recommendations when we asked. Thanks Liam
August 15, 2026
Reply from Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was helpful, friendly, and patient, offering advice and recommendations.
Team Bensons
I was helped by Kathryn
I was helped by Kathryn, she wasnt pushy and allowed me to talk through my needs with her and then she helped me find the perfect bed and mattress.
She explained everything well whilst answering all my questions
August 6, 2026
Reply from Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear that your experience with our team member was a positive one! It's wonderful that they took the time to understand your needs and helped you find the perfect bed and mattress. We're also glad that all your questions were answered clearly. Thank you for your kind words!
Team Bensons
Fantastic
Tyler was fantastic. He was such a lovely lad and we didn’t feel pressured into buying at all. Would definitely recommend. Great service and good prices 👍🏻 can’t wait for our bed to arrive.
August 4, 2026
Reply from Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear that Tyler was fantastic! It's wonderful that you felt no pressure to buy and that you received great service and good prices. We hope you love your new bed when it arrives!
Team Bensons
Reply from Bensons For Beds - Burnley Prestige Retail Park
We're so pleased to hear that our delivery and removal service met your expectations. We appreciate your lovely words!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.