Whole experience was first class. Kept well informed from start to finish and cannot fault the superb customer service. Delivey men were very efficient, polite, friendly and very happy. Liked the w... See more
Company replied
Unit 2 Wey Retail Park, Royston Road, KT14 7NP Byfleet, Surrey, GB
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Whole experience was first class. Kept well informed from start to finish and cannot fault the superb customer service. Delivey men were very efficient, polite, friendly and very happy. Liked the w... See more
Company replied
I was allowed to browse without constant interruption and then when I asked for advice the salesman was very informative and constructive. I didn’t experience the hard sell which usually annoys me an... See more
They were closing down so got a good deal but when put through the till it was more than I expected / prices on website/ price on tickets so I went back - manager was fantastic sorted it all out kep... See more
Simon, the upper floor sales manager, was excellent. He guided us to a fantastically comfortable mattress, whilst also giving us alternatives to compare against. I researched a lot of online bed-i... See more
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Unit 2 Wey Retail Park, Royston Road, KT14 7NP, Byfleet, Surrey, United Kingdom
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We knew we needed a bed but didn’t really know what we were looking for. The assistant showed us their most popular beds which we agreed seemed to be very comfortable & we were allowed time to lay on them for as long as we needed. We were then shown the better range which by comparison seemed worlds apart. We were given all the relevant details regarding springs, care for the mattress, 40 day trial(although we would lose some money if we decided we were not satisfied with the bed & would need to buy similar from them which is fair), choice of base if we required one, mattress protectors, pillows, length of time for delivery & whether we required the store to take away our old bed. It was a very professional approach & there was no pressure to force a sale of any kind. We came away very satisfied.
I was very impressed with the knowledge and the helpfulness of the staff. There was no pressure to buy but they were there if you had a question. Would certainly recommend the company.
Simon, the upper floor sales manager, was excellent. He guided us to a fantastically comfortable mattress, whilst also giving us alternatives to compare against.
I researched a lot of online bed-in-a-box options, and through trustpilot find that a lot of people find these mattresses don't last.
The staff were not pushy when first walking in to the shop and gave us time to make our own decision in our own time. Was just a pleasant experience from someone who doesnt like shopping!
Neede a bed urgently so came to store in Byfleet after visiting useless J Lewis and Fenwicks in Kingston
Showed us a large range of Clearance beds and found one half price with 3000 springs. Arranged delivery with a local van driver within the hour. Excellent support and service , thank you
Kind and professional assistant. Was able to answer all my questions and made ordering easy.
Only popped into Bensons in Byfleet to get an idea of what we should buy.
Charlie, Ian and the team were great - extremely knowledgeable, offering great advice and help in choosing the right mattress for us - so happy we ended up buying one for all the family!
Hassle free ordering with polite staff and delivery date given was completely accurate even though 1 month ahead. Only downside was that our A.M. delivery slot turned into a late P.M. slot due to a vehicle breakdown.
Simon, the sales guy was very helpful and informative.
Highly recommend to any of our friends.
Helpful and knowledgeable staff who listened to our requirements.
Fantastic lady sales assistant so helpful and friendly without being pushy.Good selection of products.
Very attentive gentleman served me. Efficient and helpful and even showed me how to put the bed together when it arrives.
I was allowed to browse without constant interruption and then when I asked for advice the salesman was very informative and constructive. I didn’t experience the hard sell which usually annoys me and I felt that he was very helpful and knowledgeabl. He also helped me find someone who would deliver the bed quickly. I will use Bensons again.
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