Bensons For Beds - Cambridge Reviews 

416
•
TrustScore 5 out of 5

4.8

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We went to the shop on the last day of its closing sale and got a very good deal for a mattress. Despite only having limited stock left, the team made sure they understand my needs and recommended... See more

Rated 5 out of 5 stars

Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering... See more

Company replied

Rated 5 out of 5 stars

Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I ca... See more

Company replied

Rated 5 out of 5 stars

Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Cambridge

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom

  • 1223356994

4.8

Excellent

TrustScore 5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(416)

25,766 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything is fine .

Everything is fine .
I haven't have any problems.
The seller man have a good attention.
Just I will recommend 👌 👍

September 22, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Thank you for your fantastic review! We are so pleased to hear that everything was fine and that you had no problems. It's wonderful to know that our team provided good attention, and we truly appreciate your recommendation!

Team Bensons

Rated 5 out of 5 stars

Lovely mattress

Lovely mattress, great service and delivery

September 17, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so happy to hear you're enjoying your lovely new mattress and that you received great service and delivery! Thank you for sharing your wonderful feedback with us.

Team Bensons

Rated 5 out of 5 stars

Last day huge bargain

We went to the shop on the last day of its closing sale and got a very good deal for a mattress. Despite only having limited stock left, the team made sure they understand my needs and recommended the best mattress available.

As a returning customer, it saddens me that the shop is closing. The shop manager, Monju, has been helpful, knowledgeable and friendly as always. I hope Bensons can find a new location in Cambridge soon - I will definitely return if so.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Rinsha was so amazingly patient and…

Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering great advise and support. The Manager Monju was equally as friendly and helpful. I’d genuinely recommend Bensons for Beds in Cambridge to anyone!

September 13, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear about your positive experience with us! It's wonderful that our team was so patient and helpful throughout your mattress search and purchase, especially given the importance of such an item. We're delighted that you felt well-advised and supported, and that our manager also contributed to a friendly and helpful visit. Thank you for your genuine recommendation!

Team Bensons

Rated 5 out of 5 stars

Friendly and helpful

September 9, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Thank you for your wonderful review! We're so pleased to hear that our team was friendly, Team Bensons!

Rated 5 out of 5 stars

Visited Bensons for beds Cambs

Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I can decide what product is best for me. The staff did exactly that and engaged when asked for help. The sale representative Rinsha was excellent and had great understanding of the products and her service was fantastic very helpful and friendly, well done Rinsha you were amazing, I will never forget the experience, thank you.

September 6, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're delighted to hear that you had an excellent experience at our Cambridge store! It's wonderful to know you were able to browse at your own pace while still having support available when you needed it. We're especially pleased that Rinsha's product knowledge, friendly approach, and outstanding service made such a lasting impression. We'll be sure to pass on your kind words. Thank you for sharing your experience with us!
💜 Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Outstanding service from Lorenzo at Bensons for Beds!

I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo.

He was exceptionally helpful, knowledgeable, and patient throughout the process, making sure I found exactly what I needed without any pressure. Excellent, friendly customer service like this is rare to find. Thank you, Lorenzo, for all your help.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new dunlopillows

I love my new dunlopillows
I got served by Lorenzo,what a caring knowledgeable man
He made my shopping experience fun and painless
I recommend asking for him to serve you great sale on now instore

August 15, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Hello Kelly,
Thank you for your review! 😊 We're delighted to hear our staff were amazing and helped make your experience such a positive one. We'll be sure to share your kind words with the team, who will be thrilled to know they made a difference.
Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist✨

Rated 5 out of 5 stars

Monju the manager at the Cambridge…

Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimate reason we brought the items!

August 26, 2026
Rated 5 out of 5 stars

The manager was really positive despite…

The manager was really positive despite the branch closing which is a shame as it is our go to in Cambridge the whole experience was easy and even down to the delivery guy used to deliver the bed from the branch
Brilliant service

August 25, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Hi Mark,
Thank you for your wonderful review! 😊 We're delighted to hear you had such a positive experience from the store right through to delivery. It's especially lovely to know our manager remained so positive and helpful, even during the branch closure. We'll also make sure your kind words are shared with the delivery team. Thank you for your loyalty to our Cambridge store over the years! Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist⭐

Rated 5 out of 5 stars

Brilliant

Brilliant - from buying the bed in Cambridge to the excellent delivery crew - I have been very happy with the service,

August 28, 2026
Rated 5 out of 5 stars

Hi we had a great experience with…

Hi we had a great experience with Benson beds
The assistant at the shop was attentive and kind very willing to help to find the best item
The arrival of my bed was also excellent with the drives carlos,adam very polite and friendly,l was very impressed when they had special shoes covers to enter my home which had a cream carpet
Many thanks

August 24, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear you had such a great experience with us! It's wonderful that our shop assistant was attentive and kind, helping you find the perfect item. We're also delighted that your bed's arrival was excellent, and that our delivery team, Carlos and Adam, were polite, friendly, and used shoe covers to protect your cream carpet. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Benson at Beds Cambridge. The store manager was incredibly helpful, friendly, and professional throughout the whole process. He took the time to understand exactly what I was looking for, answered all my questions, and made the whole experience relaxed and straightforward.

What really stood out was how much they genuinely take care of their customers. The level of care, attention, and personal service was exceptional, and it’s clear that customer satisfaction is a real priority for the team.

It’s such a shame that the Cambridge store is closing down, especially when you experience this kind of excellent customer service. The store manager is a real credit to the store, and I’m sure many customers will miss the team.

I would highly recommend Benson and the Beds Cambridge team to anyone. Excellent service, genuine care, and a fantastic customer experience from start to finish.

August 25, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Thank you for your kind words about your experience at Beds Cambridge! We are sad to hear the store is closing, but we are grateful for our amazing team and customers like you. It's our priority to provide exceptional service and care, and we are thrilled to hear we exceeded your expectations. Thank you for recommending us,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Store Manager Monju is brilliant

Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to make sure they are well looked after. Excellent customer service from a fantastic manager.

August 18, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear such wonderful feedback! It's fantastic that our manager provided such professional, knowledgeable, kind, and friendly service. We're delighted to know they truly care about customers and go above and beyond.

Team Bensons

Rated 5 out of 5 stars

My husband and I are in our eighties…

My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kieran went out of his way to explain different mattresses etc. and even delivered a bedside table, no longer deliverable under house rules.

July 30, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear about your positive experience at our Cambridge store! It's wonderful that our team was so helpful and patient, and went above and beyond to assist you. We truly appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

Quality & great customer service

Polite, on time delivery and high quality bed.
Benson for Beds,delivered on time and kept the delivery information constant.
Sales staff member in Cambridge showroom was exceptional & very professional also.
Thank you.

August 17, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear about your positive experience! It's wonderful that your delivery was on time with constant updates, and that you're happy with the quality of your bed. We're especially delighted that our sales team member in the Cambridge showroom was exceptional and very professional. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Mattress purchase and delivery.

Helpful shop staff, not pushy. Mattress delivered within the give time window. Everyone was friendly and efficient.

August 14, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Hi Mrs Ingall,
Thank you for your wonderful review! 😊 We're delighted to hear that our shop team were helpful without being pushy, giving you the space to make the right choice for your needs. It's also fantastic to know that your mattress was delivered within the promised time window and that everyone you dealt with was friendly and efficient. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist🛏️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look