Bensons For Beds - Cambridge Reviews 384

TrustScore 4.5 out of 5

4.7

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From ordering my beds in store to delivery, everything went very smoothly. Bensons staff were very informative and kept me in the loop regularly. The delivery team, Charlie and Eric, were outstandin... See more

Company replied

Rated 5 out of 5 stars

Monju was great from the first phone call I made to enquire about beds to the final decision on which one to buy. Very passionate and knowledgeable about his job and he remembered me when we visited a... See more

Company replied

Rated 5 out of 5 stars

Charlie and Ricardo did a fantastic job with delivery and assembly services. The whole process for us was hassle free and they were very quick with all the assembly and disposing of packaging material... See more

Company replied

Rated 5 out of 5 stars

At the Cambridge branch, we had a positive experience made by Parisa. Parisa was friendly and very thorough in making sure all was good in our purchase of a mattress. She made sure every detail was co... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Cambridge

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom

  • 1223356994

4.7

Excellent

TrustScore 4.5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From ordering my beds in store to…

From ordering my beds in store to delivery, everything went very smoothly. Bensons staff were very informative and kept me in the loop regularly. The delivery team, Charlie and Eric, were outstanding and very efficient. Overall very pleased with my new beds and sleeping soundly.

June 13, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear that everything went smoothly from ordering to delivery. It's wonderful that our team kept you informed and that you're sleeping soundly! Thank you for your kind feedback.

Team Bensons

Rated 5 out of 5 stars

Very helpful sales manager. Passionate about his job and very knowledgeable.

Monju was great from the first phone call I made to enquire about beds to the final decision on which one to buy. Very passionate and knowledgeable about his job and he remembered me when we visited again to place the order.

June 13, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear about your excellent experience from your initial inquiry to your final decision. It's wonderful that our team member was passionate and knowledgeable, and remembered you. Thank you for your positive feedback.

Team Bensons

Rated 5 out of 5 stars

Excellent service form entering the…

Excellent service form entering the showroom to delivery and installation.

June 13, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're delighted you had excellent service from showroom to installation!

Team Bensons

Rated 5 out of 5 stars

The delivery colleagues driver John and…

The delivery colleagues driver John and assistant Brian were great . Friendly .informative and efficient.

June 8, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased our delivery team was friendly, informative, and efficient. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Monju was great at advising us and gave friendly, reliable information. He placed out order efficiently and was accommodating to our needs. Highly recommend!

May 29, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're delighted our team provided fabulous service, friendly, reliable information, and efficient ordering. We appreciate your high recommendation!

Team Bensons

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Got seen to right away and I was able to find the right product with their help. They even explained the correct maintenance and care required.

June 2, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased our team was helpful and friendly, assisting you in finding the right product and explaining its care. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Fantastic services by Charlie & Ricardo

Charlie and Ricardo did a fantastic job with delivery and assembly services. The whole process for us was hassle free and they were very quick with all the assembly and disposing of packaging material. They were very cautious with moving the items to required room upstairs, not to cause any unwarranted scuffs. Overall very happy with the services provided by Charlie and Ricardo.

May 18, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We are so pleased to hear that our team provided such a hassle-free and efficient delivery and assembly experience. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Staff was thorough in helping to get it right for us.

At the Cambridge branch, we had a positive experience made by Parisa. Parisa was friendly and very thorough in making sure all was good in our purchase of a mattress. She made sure every detail was correct and it came across that she cared about the customers. Thank you

May 15, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear you had such a positive experience! It's wonderful that our team member was friendly, thorough, and cared about your purchase. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

I was given opportunity to review the…

I was given opportunity to review the product before committing

May 28, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We are so pleased you had the opportunity to try our product. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

It was very smooth

It was very smooth! The person who was in charge had lots of experience and guided us a lot. They were also very kind.

May 28, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear your experience was smooth and that our team's expertise and kindness were helpful! Thank you for your feedback.

Team Bensons

Rated 5 out of 5 stars

Great experience

An extremely helpful and enjoyable experience in choosing a new mattress recently, made possible by Monju in the Cambridge store. No pressure, no rush and lots of useful information. Would certainly buy from Benson's again and recommend them very highly.

May 26, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased you had an enjoyable experience choosing your new mattress! It's wonderful to hear our team provided helpful information without pressure. Thank you for your high recommendation.

Team Bensons

Rated 5 out of 5 stars

A* bed buying experience

Wonderful sales woman, “Rinsha” Polite and helpful, knowledgeable of the product, efficient and very pleasant to deal with. She made the experience of buying a bed smooth and effortless for us. I would recommend Benson beds Cambridge any day, purely because of her, I have never experienced such a perfect and memorable sales encounter before. A*

May 21, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear our team member made your bed-buying experience smooth and effortless! We appreciate your kind words about their politeness, helpfulness, and product knowledge. Thank you for your wonderful recommendation!

Team Bensons

Rated 5 out of 5 stars

The staff were very helpful and polite

The staff were very helpful and polite, not pushy. The salesman that served us helped us to choose the perfect bed and mattress for us. Then he looked into getting us the best deal. Which we were very pleased with.
When the bed was delivered, they very polite and helpful. They recycled our old bed and built up the new bed. Thanks

May 19, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear our team was helpful and polite, not pushy, and that you found the perfect bed and mattress. It's wonderful that our delivery team was also polite and helpful, and that they recycled your old bed and built the new one. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Fantastic experience and amazing…

Fantastic experience and amazing collection. Worth visiting and buying.

May 16, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so happy you had a fantastic experience and enjoyed our collection. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Staff is very help full they explain…

Staff is very help full they explain about bed frame Matress material delivery on time as well fitting person came on time as per time slot fitted nicely clear all packaging material from room was good experience from buying to fitting great job thanx all of you who done job in Cambridge benson

May 24, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear our staff were helpful and explained everything clearly. It's wonderful that your delivery and fitting were on time and that the packaging was cleared. Thank you for sharing your great experience!

Team Bensons

Rated 5 out of 5 stars

Henry was very polite and profesional

Henry was very polite and profesional, he helped us to decide what type of mattress was best for us. He really knew about matresses, he gave us all information we needed and let us our time to decide without pushing us. Also, he was always available if we would have any question.

May 20, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're delighted to hear our colleague was polite, professional, and knowledgeable, helping you find the perfect mattress without pressure. Thank you for your kind words!

Team Bensons - Jess

Rated 5 out of 5 stars

Amazing Service

Amazing service from ordering to delivery. A lovely quality bed at a great price. We would highly recommend Bensons for Beds.

May 12, 2026
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're so pleased to hear you had amazing service from ordering to delivery and are enjoying your quality bed at a great price!

Team Bensons

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful. Delivery men very good. Thank you.

May 14, 2026
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Thank you for your wonderful feedback! We're so pleased our staff and delivery team were helpful.

Team Bensons - Jess

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look