This would be a five star review for the service and product selection. However, the finance service by "V12" is lacking. We were set up by Bensons to do the finance application which resulted is us b... See more
Company replied
Location
Switch locationCanterbury City Retail Park, Vauxhall Way, CT1 1WZ Canterbury, Kent, GB
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Jo had extensive knowledge about the products and covered everything we needed to know about each of the mattresses we were trying. Her approach was gentle, not pushy, allowing us the space to discuss... See more
Company replied
We were greeted as we entered the store, we said what we were looking for and were offered to try the appropriate mattresses within our price range. Ben talked us through the different mattresses and... See more
Company replied
They spent quite a bit of time with us in store. We used their mattress assessment machine and the recommendations were clearly explained to us. We were given plenty of time to make our own choices an... See more
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Company details
About Bensons For Beds - Canterbury City Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Canterbury City Retail Park, Vauxhall Way, CT1 1WZ, Canterbury, Kent, United Kingdom
4.8
Excellent
157 reviews
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Mattress
The staff at Canterbury were helpful and knowledgeable without being pushy I was kept in the loop throughout by head office and so far so good the mattress is meeting my expectations come back in five years for an update
September 6, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We're thrilled to hear that our team at Canterbury provided exceptional service and that the mattress is meeting your expectations. We look forward to hearing another positive review from you in five years! Thank you for choosing us.
Very helpful and informative.
August 31, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
Thank you Colin, glad we were able to help!
This would be a five star review for…
This would be a five star review for the service and product selection. However, the finance service by "V12" is lacking. We were set up by Bensons to do the finance application which resulted is us being sent an email invitation to V12's application form. This email sent us to the front page that does not do anything but loop on the 'continue' button. So I have got to now talk to them to get that sorted......aaagh.
August 31, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
Thankyou for leaving us a review, we are glad that you received such great service in store but I am sorry you have had problems with the finance form. We will feedback and try to get the issue resolved.
Reply from Bensons For Beds - Canterbury City Retail Park
That's great to hear, thankyou for shopping with Bensons.
Brilliant service Jo was so good and…
Brilliant service Jo was so good and experienced
August 22, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We are so pleased to hear that our service was brilliant and that our team member was so good and experienced. We truly appreciate your kind words and positive feedback!
Team Bensons
Great experience!
All the staff have been knowledgeable and friendly making the experience of buying a bed easy and enjoyable.
August 21, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
That's great to hear, we are so happy you had a great experience!
Staff in store were helpful and…
Staff in store were helpful and knowledgeable.
Mattress choosing technology.
August 17, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We are pleased we were able to help and that you enjoyed our SleepPro technology!
Buying a new mattress made easy.
The help given in the Canterbury shop was excellent with clear information. The process of payment and explanations about delivery were very good.
We were kept well infirmed about the progress of the order and the times of delivery.
The delivery was within the ecoected time slot and the crew were most polite and efficient. An excellent experience all round.
August 17, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
Hi John, thankyou for your review, we are very pleased that we made the experience easy for you!
Great Customer Service
Jo had extensive knowledge about the products and covered everything we needed to know about each of the mattresses we were trying. Her approach was gentle, not pushy, allowing us the space to discuss each mattresses we tried. We did decide on a mattress, and she talked us through the whole process of making a deposit then applying for the credit options. Overall she was very helpful, offered us a drink of cold water as it was a very hot day in the store, and made sure our needs, and my extra needs with having a disability, were met.
August 14, 2026
Unprompted review
Reply from Bensons For Beds - Canterbury City Retail Park
Hi Angel, thank you so much for your kind words, so lovely of you to comment on your experience in our store. I do hope that when your mattress arrives that you have a great nights sleep!
Friendly and helpful staff
August 8, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
Thankyou for your kind words Tim, we are glad we were able to help!
Great service
Great service at the store and listened to our wants. Delivery was seamless with clear communication.
August 9, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
Hello,
Thank you for your wonderful review! 😊 We're delighted to hear that you received great service in store and that our team took the time to listen to your needs. It's also fantastic to know that your delivery experience was seamless and that our communication kept you informed every step of the way. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Many thanks for delivering my bed base
Many thanks for delivering my bed base
on time.
I want to give my special thanks to the
two people who came to deliver and
Assembly the base. They are: Andy and
Reaz . They did a wonderful job; and they
can be an asset to any company.
August 3, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased to hear your bed base was delivered on time! It's wonderful to know our delivery and assembly team provided such excellent service. Thank you for your kind words.
Team Bensons
Great Shopping Experience
We were greeted as we entered the store, we said what we were looking for and were offered to try the appropriate mattresses within our price range. Ben talked us through the different mattresses and pillows until we found one we were happy with.
July 24, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased to hear about your excellent experience in our store! It's wonderful that Ben helped you find the perfect mattress and pillows within your price range. Thank you for sharing your positive feedback!
Team Bensons
Great service!
Andy was extremely helpful and informative about the range of products, particularly in helping guide us make the right choice. Which has turned out a great comfortable experience on the item and service!
April 22, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased to hear that our team member was extremely helpful and informative about our range of products. It's wonderful that you were guided to the right choice, resulting in a great and comfortable experience! Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Canterbury City Retail Park
We are so pleased to hear that you received such exceptionally good and helpful service from us. Thank you for sharing your positive feedback!
Reply from Bensons For Beds - Canterbury City Retail Park
We truly appreciate your kind words and positive feedback!
Shop staff knowledgeable but not pushy
Shop staff knowledgeable but not pushy. Kept informed at all stages of progress of order . Delivery men very efficient.
July 9, 2026
Unprompted review
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased to hear our shop staff were knowledgeable and not pushy, and that you were kept informed throughout your order's progress. It's wonderful that our delivery team was efficient. Thank you for your kind feedback!
Very friendly and efficient service…
Very friendly and efficient service from start to finish. All staff very knowledgeable and helpfully. I would strongly recommend Bensons.
July 12, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased to hear you received friendly and efficient service from start to finish, and that our staff were knowledgeable and helpful. We truly appreciate your strong recommendation!
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased to hear you received great service from our shop and delivery staff! Thank you for sharing your positive feedback.
Very good experience from start to…
Very good experience from start to finish. Would highly recommend.
July 6, 2026
Reply from Bensons For Beds - Canterbury City Retail Park
We're so pleased you had a very good experience from beginning to end. Thank you for your recommendation!
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