Both times we went we were treated very well. staff and manager were welcoming understood our needs immediately and showed us the best product that would meet our needs. They informed us on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Both times we went we were treated very well. staff and manager were welcoming understood our needs immediately and showed us the best product that would meet our needs. They informed us on... See more
Company replied
The lady at Chelmer Village that served my elderly parents with an electric bed was an absolute star! So helpful and caring, she took her time explaining and demonstrating the beds to them, I visited... See more
Assistant asked if I needed help. Which was a good start. I said exactly what I was looking for. He showed me all the options including your own brand goods which were exactly what I needed for a spa... See more
Angela was very helpful and patient, and explained everything we needed to understand very clearly. She gave clear directions in the store and also opened the door to us when we came out of the lift.... See more
Written by the company
Unit E Chelmer Village Retail Park, CM2 6XE, Chelmsford, Essex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady in the store was Very helpful and showed me 4 types of mattress ranging in price and comfort so I could choose the right one for me
I was left to browse alone until I indicated that I wanted help from an assistant. She was absolutely excellent, giving me all the help and information I required to make my mind up about my purchase. I wish more shops/retail outlets would do the same.
Sales person knowledge
Of product. Once
we were looking for directed us to possible solutions. Then gave us the key salient points and then left us alone to discuss. Answered our subsequent questions and informed us how to compare. Not pushy or hard sell
Bought a bed. Phoned us post sale to advise onfirmed delivery dates, etc
We were greeted warmly and felt we were listened to. We quickly found what we were looking for and didn’t feel pressured to come to our buying decision. Really happy with the experience.
Great service by Paul, he even advised me on what mattress would be better for my daughter.
Very helpful staff, not pushing for a sale allowed to look around without feeling any pressure to buy. Shop has relocated to Riverside retail park Chelmsford which is not on the drop down.
Helpful & knowledgeable staff who made our experience easier and more enjoyable.
Very impressed with the service and overall experience
My mum and I visited the store a few weeks ago and what a smooth & enjoyable experience it was. From the moment upon entering the store, Denislava could not have been more welcoming, friendly and helpful. Not only did she have a great knowledge of the products available she went out of her way to assist and support without putting any pressure to purchase. I would highly recommend to anyone looking for beds (and/or bedroom furniture) Thank you so much Denislava for everything!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.