The salesman in the store (Sean) was great and really patient. We ordered 2 single beds which we push together as a double as my husband has restless legs. We only got one lot of headboard setting u... See more
Company replied
Location
Switch locationUnit 2a Markham Retail Park, Markham Road, S40 1SU Chesterfield, Derbyshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The help & advice of the salesman was great. Apart from going round trying all mattresses and becoming mattress blind, he was able to advise which select few would be best to try dependent on my needs... See more
Company replied
Darrell was friendly and very knowledgeable. He took us through all our options, regarding bed bases and headboards. He showed us the various mattresses, having first asked us how we preferred to sle... See more
Company replied
Great experience from start to finish . We were attended by a very friendly, knowledgeable man who patiently listened to our requirements , then spent time with us whilst we tried several mattresses ,... See more
Company replied
Company details
About Bensons For Beds - Chesterfield196
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, United Kingdom
- 1246556207
4.9
Excellent
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and knowledge
We were approached and helped by the store manager Shaun. Was very helpful and knowledgeable and we didnt get a hard sell. Answered all our questions thoroughly and showed us the different options in the store in different price ranges and left us to test mattresses on our own with no pressure.
We went back later after looking in other stores and purchased. Very happy with both the service and price. Purchase was put through by a different gentleman and he too was very helpful and friendly.
Will definately recommend purchasing from this store.
January 8, 2026
Reply from Bensons For Beds - Chesterfield196
We're happy to hear that you received helpful and knowledgeable assistance without feeling pressured. It's great that our team showed you various options and allowed you to test mattresses comfortably. We appreciate your recommendation and are glad you're happy with our service and prices. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Chesterfield196
We appreciate you sharing! We are so glad that our service was helpful and friendly during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
No sleep lost
A great experience. I visited my local store and was greeted by Sean who understood my needs and explained and demonstrated the available options. I soon made a decision and the payment was easily made and a delivery date agreed. It arrived today, seven minutes into the two hour window. The three guys were courteous and professional and reminded me to contact Bensons if I had any issues.
December 28, 2025
Reply from Bensons For Beds - Chesterfield196
Thank you for sharing your experience Mr Layfield! We’re thrilled to hear Sean made the process easy and informative, helping you find the right option without any stress. It’s great that delivery was prompt and the team courteous and professional. We’ll make sure your kind words reach everyone involved! Enjoy your new bed- Megan at Customer Care😊
We were treated courteously and not…
We were treated courteously and not pressured and allowed time to weigh up our options.
The bed frame is solid and one we are familiar with. The price was good with unexpected extras. All aspects of the transaction were covered in a logical manner which gave us confidence in the deal.
January 2, 2026
Reply from Bensons For Beds - Chesterfield196
We appreciate you taking the time to share your experience with us Morton. We're happy to hear that you were treated with courtesy and felt confident in your purchase. It's great to know the solid bed frame and unexpected extras met your expectations.
We’d love to serve you again in the future.
Megan at Customer Care
Decent service
We went to buy a bed. This store is conveniently located, had what we want, service was quick and the price was right.
December 31, 2025
Reply from Bensons For Beds - Chesterfield196
We're happy to hear that you found what you wanted at a great price, with quick service, and at a convenient location. Thank you for your feedback, Megan - Customer Care
Great service!
Had a great experience whilst at the store, Darrell was very helpful and provided all the information we needed to make the right choice whilst giving us the freedom to look around. Very happy with the service and would go again for future purchases! Thanks again Darrell!
December 28, 2025
Unprompted review
Reply from Bensons For Beds - Chesterfield196
We're happy you had a great experience in our store. It's wonderful to know that our team member was helpful and provided the information you needed, while still giving you space to browse. We appreciate your recommendation and future business! Thank you for your positive review – Lauryn at Customer Care 💜
Wardrobe bonanza
Updates on delivery.
Arrived when stated
Items put into each room stated
Everything handled with care
Polite and cheerful
December 22, 2025
Reply from Bensons For Beds - Chesterfield196
We're happy to hear that you received timely updates and your items were delivered carefully to the correct rooms. We appreciate your positive feedback and are glad you were pleased with our team's politeness. Thank you for your review - Lauryn at Customer Care
Excellent shop experience with no rush
Excellent shop experience with no rush, agreement on delivery date and faultless delivery.
December 22, 2025
Unprompted review
Reply from Bensons For Beds - Chesterfield196
We’re so pleased to hear your experience was smooth and stress-free! No rush, clear delivery arrangements, and faultless service are exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care
Friendly and accomodating…
The shop assistant was very friendly and accommodating. Another assistant made me a coffee whilst we sorted the paperwork after the mattress was chosen.
My opinions were taken into consideration. I was accommodated for my disability by being allowed to use the lift to access the 1st floor room.
I was told the delivery driver would also remove my old mattress on delivery of my new mattress and was given a complimentary boxed, spray system for caring for my new purchase and the assistant even gave me his own bag for life to carry it in as I don't drive and I needed to go.into town.
December 19, 2025
Reply from Bensons For Beds - Chesterfield196
We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's friendly and accommodating service, and we're glad we could meet your needs and preferences. Thank you for your feedback,
Megan at Customer Care
Very pleasant staff in the store
Very pleasant staff in the store, couldn’t have been more helpful. Delivery staff also need praising as they did an excellent job getting the bed into place.
December 13, 2025
Reply from Bensons For Beds - Chesterfield196
Thank you for your lovely feedback! We’re delighted to hear our store team and delivery staff made the whole experience so positive. Enjoy your new bed,
Megan at Customer Care
Excellent service and good quality …
Salesman couldn't have been more helpful. We were kept well updated about the delivery time. The delivery men were polite and assembled our bed. We are really pleased with our purchase. So glad we went to Bensons For Beds.
December 15, 2025
Reply from Bensons For Beds - Chesterfield196
We appreciate you sharing your positive experience! We're happy to hear that our team member was helpful, that you were well-informed about the delivery, and that the delivery and assembly went smoothly.
Thank you, Team Bensons - Jess
New bed, new frame hopefully a better night's sleep and no more sciatica pain
I needca new mattress snd bed frame. My old one was an IKEA frame which is now too low to ground and the matress was aggravating my sciatica. The person we saw at the store was very friendly and informative. We went there a couple of times as I couldn't decide shaggy to do. We saw the same person who recognised us, again he was very patient. Eventually after alot deliberating I bought a bed and an ottoman frame. He was very informative about the cost and with hus help, blue light card and the black Friday deals git something I could afford. Time will tell if I made the right decision, but the experience was very pleasant
December 4, 2025
Reply from Bensons For Beds - Chesterfield196
Thank you so much for sharing your experience with us Michelle! 🌟 We’re delighted to hear our team made the process easy and enjoyable, even with all the deliberating (we totally get it—choosing the perfect bed is a big decision!). We’ll pass on your kind words to the advisor who helped you—they’ll be thrilled! Fingers crossed your new bed and ottoman frame bring you the comfort you deserve. Sleep well and enjoy those well-earned Zzz’s!
Megan at Customer Care
No pressure to buy
We weren't pressured into buy anything and the salesman was very good explaining the differences between the different mattresses
December 3, 2025
Reply from Bensons For Beds - Chesterfield196
We're glad you enjoyed your experience and found the explanations helpful. We appreciate that you felt comfortable during the process and thank you for your feedback.
– Thank you, Jess- Team Bensons
Very helpful
I had Darroll helping me pick out my new mattress. He helped me decide what firmness I wanted and worked around my budget. He was very honest and a great help!
November 29, 2025
Reply from Bensons For Beds - Chesterfield196
We're happy to hear that you had a great experience! It's wonderful that our team member was so helpful in guiding you to find the perfect mattress within your budget. Thanks for your feedback!
– Thank you, Jess- Team Bensons
Assisted promptly
Assisted promptly. Helpful and knowledgeable with information on different products. Helped match to mattress selected. Went through in detail aftercare and products
November 30, 2025
Reply from Bensons For Beds - Chesterfield196
We appreciate you taking the time to share your experience. We're happy to hear that you were promptly assisted and found our team member's knowledge helpful in selecting your mattress.
– Thank you, Jess- Team Bensons
Was explained the working and how the…
Was explained the working and how the mattress is made to help me make the right choice
December 3, 2025
Reply from Bensons For Beds - Chesterfield196
We're glad you found the explanation of our mattress helpful in making the right decision. We appreciate your positive feedback and thank you for it.
– Thank you, Jess- Team Bensons
Helpful assistant
Helpful assistant. He served us in 2014 when we last bought new mattresses and a bed. No pressure was put on me and I appreciated his guidance and the chance to test the mattresses.
November 24, 2025
Reply from Bensons For Beds - Chesterfield196
We're glad you enjoyed your experience and appreciated the guidance during your mattress selection. It's great to hear that you felt comfortable testing the mattresses without any pressure. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Very good service
Very good service. Friendly, helpful store assistant. Very pleased with my purchase. We have used Bensons in the past and will use and recommend again.
November 28, 2025
Reply from Bensons For Beds - Chesterfield196
We're happy you received very good service from our friendly and helpful store assistant and that you're pleased with your purchase. We appreciate your recommendation!
New King Size Bed & Mattress
Sean was very knowledgeable and helped us through the minefield of different mattresses. He certainly knows his stuff and was very helpful
November 26, 2025
Reply from Bensons For Beds - Chesterfield196
Thank you for sharing your experience! We’re delighted to hear that Sean’s knowledge and guidance helped you navigate the many mattress options with ease. His helpful and professional approach is exactly what we strive for, and we’re thrilled it made your visit a positive one.
Thank you for your positive review Denise 💜 – Lauryn at Customer Care
The member of staff who attended to me…
The member of staff who attended to me was very helpful. I think his name was Darrell. I bought a mattress. They have a 5 day test period so I can return it if it is not suitable
November 22, 2025
Reply from Bensons For Beds - Chesterfield196
Thanks for sharing! We’re glad Darrell was so helpful and made the process easy for you. Great choice on your new mattress—and the 5-day comfort guarantee means peace of mind! Megan at Customer Care🛏✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.