Bensons For Beds - Chesterfield196 Reviews 

417
TrustScore 5 out of 5

4.9

Unit 2a Markham Retail Park, Markham Road, S40 1SU Chesterfield, Derbyshire, GB


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Rated 4 out of 5 stars

The salesman in the store (Sean) was great and really patient. We ordered 2 single beds which we push together as a double as my husband has restless legs. We only got one lot of headboard setting u... See more

Company replied

Rated 5 out of 5 stars

The help & advice of the salesman was great. Apart from going round trying all mattresses and becoming mattress blind, he was able to advise which select few would be best to try dependent on my needs... See more

Company replied

Rated 5 out of 5 stars

Darrell was friendly and very knowledgeable. He took us through all our options, regarding bed bases and headboards. He showed us the various mattresses, having first asked us how we preferred to sle... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish . We were attended by a very friendly, knowledgeable man who patiently listened to our requirements , then spent time with us whilst we tried several mattresses ,... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Chesterfield196

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, United Kingdom

  • 1246556207

4.9

Excellent

TrustScore 5 out of 5

417 reviews

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4.9

All reviews

(417)

25,052 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable & friendly service!

Darrell at the Chesterfield Branch was very friendly and clearly has an expert knowledge of Mattress construction and the suitability of each type to each body shape. In store, he took readings of our postures and weight using their computerised/automated calibration mattress (very high tech) then had us lie on 5 different mattress until we found the perfect one!

August 10, 2025
Unprompted review
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for sharing your experience with Darrell at our Chesterfield branch! We take pride in our knowledgeable staff, high-tech mattresses, and dedication to finding the perfect fit for each customer. We're thrilled to hear you had a positive experience and hope to see you again. Sweet dreams, Megan at Customer Care

Rated 5 out of 5 stars

Good knowledge of products

Good knowledge of products

August 6, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you for your kind words! We take pride in our deep understanding of our products and are always happy to share our knowledge with our valued customers. We appreciate your support, Megan at Customer Care

Rated 5 out of 5 stars

Excellent service from the minute we…

Excellent service from the minute we walked in to the shop

August 8, 2025
Unprompted review
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Reply from Bensons For Beds - Chesterfield196

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Providing exceptional service is our top priority and we're glad we could make a positive impression on you. See you again soon! Megan at Customer Care😊

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helpful and knowledgeable.

August 5, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you so much for your kind words! We take pride in providing exceptional customer service and are glad it shows. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent and knowledgeable service.

Excellent and knowledgeable service.

August 3, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you so much for your kind words! We take pride in providing excellent and knowledgeable service to all of our customers. It was a pleasure doing business with you. Megan at Customer Care

Rated 5 out of 5 stars

Very helpful staff

August 1, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you for the kind words! Our team takes pride in providing excellent customer service and we're glad we could be of assistance to you. We appreciate your business and hope to see you again soon, Megan at Customer Care!

Rated 5 out of 5 stars

Knowledgeable staff made choosing my…

Knowledgeable staff made choosing my product easy.
A good price point especially with the summer savings.

July 28, 2025
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Reply from Bensons For Beds - Chesterfield196

We're thrilled to hear that our staff was able to help you find the perfect product! And with our summer savings, it's the perfect time to take advantage of a great price. Thank you for choosing our business! Megan at Customer Care😊

Rated 5 out of 5 stars

Fantastic help from Sarah

Fantastic help from Sarah, she asked what help I needed, took the time to listen and reccomend a bed and mattress based on my needs, it was like having a personalised shopper and she was friendly and kind but didn’t push whatsoever. The products I bought suited me and that’s what was recommended- not the most expensive as often the case- with Sarah trying to get it less expensive for me. Shop environment was clean and clearly signposted with information needed and a range of beds available. Overall a much easier experience than I expected!

July 24, 2025
Unprompted review
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Reply from Bensons For Beds - Chesterfield196

Thank you for your glowing review! Our team takes pride in providing personalized and friendly service to help find the best products for our customers. We're happy to hear that Sarah was able to assist you and make your shopping experience a pleasant one. We hope you enjoy your new bed and mattress. Thank you for choosing our store, Megan at Customer Care

Rated 5 out of 5 stars

Very helpful

Honest, informative, helpful

July 8, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you for your kind words! We strive to provide honest and informative service to all of our customers. We appreciate your support and hope to continue being helpful to you in the future, Megan at Customer Care

Rated 5 out of 5 stars

Great help and advise

Great help and advise. Didn't try to sell me something I didn't want or couldn't afford.
My second bed from here

June 10, 2025
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Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you found our help and advice beneficial. We appreciate your continued business and are glad we could assist you without pressure. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Excellent sales assistant

Nice sales assistant. Very helpful and not pushy .
Polite and relaxed

June 13, 2025
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Reply from Bensons For Beds - Chesterfield196

We're happy to hear that the sales assistant was helpful, polite, and relaxed. Thank you for your positive feedback; we appreciate it, Megan at Customer Care

Rated 5 out of 5 stars

Friendly and helpful staff smart …

Friendly and helpful staff smart shop

June 15, 2025
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Reply from Bensons For Beds - Chesterfield196

We appreciate your kind feedback regarding our helpful staff and tidy shop! We are happy you enjoyed your experience with us.
Take care, Megan at Customer Care

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish . We were attended by a very friendly, knowledgeable man who patiently listened to our requirements , then spent time with us whilst we tried several mattresses , and tried them again and again . We never felt rushed and went on to purchase our dream mattress Thankyou

June 7, 2025
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Reply from Bensons For Beds - Chesterfield196

We're glad you enjoyed your experience with us Louise. It's wonderful to know that our team member listened to your needs and helped you find your dream mattress. Thank you for your positive feedback! Sleep well, Megan at Customer Care

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you found us approachable. Thank you for your feedback; it means a lot to us. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Brilliant Beds

we purchased a lovely bed the lady who went through all the beds let us try each one and we finally decided to have a certain one, we can not wait for it to be delivered thankyou.

June 5, 2025
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Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you found a bed you love Julie! Thank you for sharing your positive experience with us; we appreciate your feedback and hope you enjoy your new bed. Sleep well, Megan at Customer Care

Rated 5 out of 5 stars

Good customer service

Good customer service, delivery and assembly.

April 22, 2025
Unprompted review
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you were pleased with our customer service, delivery, and assembly. We appreciate your positive feedback! Thank you, Megan at Customer care

Rated 5 out of 5 stars

The staff were very informative and…

The staff were very informative and helpful

May 15, 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for your feedback! We're glad to hear that our staff were able to provide you with helpful and informative service. We look forward to serving you again in the future. #CustomersFirst #5starService

Rated 5 out of 5 stars

I found my experience quite satisfying

I found my experience quite satisfying, the choice of beds were good and the prices were exceptional.
Would definitely recommend to family and friends.

May 8, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you so much for the kind words! Our team at [Business Name] works tirelessly to provide a wide selection of high-quality beds at unbeatable prices. We're thrilled to hear that you had a satisfying experience and would recommend us to your loved ones. Cheers to a good night's sleep and happy customers!

Rated 5 out of 5 stars

A thumbs up for bensons

Dunlopillo really does give you a good night's sleep, I got ours a few weeks ago and have noticed a maked difference in both my partner's and my sleep. The salesman at bensons for beds was very helpful and although we got the last ones in the shop I'm sure they will get some more in soon

April 20, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you for your wonderful review! We are so happy to hear that you are enjoying your Dunlopillo mattress and that our team at Bensons for Beds was able to assist you. We apologize for selling out, but we will restock as soon as possible. Sweet dreams! 😊 #Dunlopillo #BensonsforBeds #BetterSleep

Rated 5 out of 5 stars

Very polite salesperson

Very polite salesperson, helped with all our enquiries.

May 8, 2025
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Reply from Bensons For Beds - Chesterfield196

Thank you for taking the time to leave us a review! We are so glad to hear that our salesperson was able to assist you with all of your enquiries and provide a polite and helpful experience. We appreciate your business and hope to continue providing top-notch customer service for you in the future.

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