From the start of choosing and ordering my lovely new ottoman bed to the day it was delivered and constructed was a positive experience. Sab at the Purley Way branch assisted me. He was fri... See more
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Sab at your store in croydon was fantastic, we purchased a bed with him before but unfortunately had to cancel it due to personal circumstances. We went and explained everything and the team where ver... See more
We visited the Croydon store on 21st March 2026 with our order details from 10 years ago hoping to buy the exact same mattress again. When we showed Shravan the paperwork, not only did he know exactly... See more
Company replied
Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... See more
Company replied
Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
438 reviews
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A great experience from start to finish…
A great experience from start to finish no pushy salespeople and kept up to date on delivery details and the delivery team were brilliant 🤩
May 15, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We are so pleased you had a great experience with us! It's wonderful to hear our team was brilliant. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Croydon407
We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We are so glad to hear that we were helpful and that you had a very good experience.
Team Bensons
The sales assistant was friendly…
The sales assistant was friendly helpful gave me great advice , helped me choose the right mattress.
May 6, 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that the sales assistant was friendly and helpful, and that their advice helped you choose the right mattress! Thanks for your feedback!
Team Bensons
The service in the store through to…
The service in the store through to delivery and construction was fantastic!
May 3, 2026
Reply from Bensons For Beds - Croydon407
We're delighted to hear that you received fantastic service from the store team, right through to delivery and construction. Thank you!
Team Bensons
Thank You Shravan at the Croydon Store
We visited the Croydon store on 21st March 2026 with our order details from 10 years ago hoping to buy the exact same mattress again. When we showed Shravan the paperwork, not only did he know exactly what mattress we wanted, it turned out Shravan was also our sales advisor all those years ago! He is brilliant, super knowledgeable, professional and friendly. Thank You Shravan. The delivery process was also faultless as the mattress arrived, as scheduled, on 29th April 2026 and the delivery guys were great.
May 3, 2026
Reply from Bensons For Beds - Croydon407
We're delighted to hear about your amazing experience at our Croydon store! It's great that you found the exact mattress you wanted from 10 years ago and that our sales advisor was so helpful and knowledgeable. We're also pleased the delivery process was faultless. Thank you for your positive feedback!
Team Bensons
Linda at the Croydon store provided…
Linda at the Croydon store provided fantastic customer service.
I highly recommend Benson beds.
May 3, 2026
Reply from Bensons For Beds - Croydon407
We appreciate your high recommendation! It's great to hear you received fantastic customer service in our Croydon store. Thanks for sharing your positive experience with us.
Team Bensons
Shravan was so knowledgeable and…
Shravan was so knowledgeable and helpful. I really felt valued and listened to. Excellent customer service. Definitely recommend. I love my bed !
April 4, 2026
Reply from Bensons For Beds - Croydon407
Thank you so much for the fantastic review! 😊 We’re thrilled to hear Shravan made such a positive difference — feeling valued and listened to is exactly what we aim for. So glad you love your new bed, and thank you for the recommendation! 🛏️✨
Excellent Service Experience
Shravan from Croydon Store was excellent with his guidance, explainations, communications from order booking to the final delivery of mattresses. Overall really impressed and satisfied with Bensons for Beds experience.
April 27, 2026
Reply from Bensons For Beds - Croydon407
Thank you for the great feedback! 😊 Shravan will be delighted to hear your kind words — we’re so pleased his guidance and communication made everything smooth from order to delivery. Thanks for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️✨
Great experience in store along with…
Great experience in store along with delivery where regular updates were provided.
April 25, 2026
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We're so glad you enjoyed your time in our store and that delivery updates were helpful.
Team Bensons
Good choice of beds and helpful staff. …
We made our purchase at the Croydon Purley Way branch, we were served by Ian who was really polite and very helpful, we told him what we were looking for and he showed us all the options regarding bed frames, divans and mattress options and colour and fabric options too, which made our choice much easier, thank you Ian for your time and patience.
April 18, 2026
Reply from Bensons For Beds - Croydon407
Lovely feedback — we’re so pleased you felt listened to and well supported 👏
We're always here if you need anything else,
Megan | Customer Care Specialist
Excellent service and fantastic beds
Excellent service and fantastic beds. The delivery was smooth and there was no surprises. I would use Benson for Bed anytime again.
March 31, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for your kind feedback. We’re delighted to hear that you enjoyed excellent service, fantastic beds, and a smooth, hassle‑free delivery. We truly appreciate your recommendation and look forward to welcoming you again.
Thank you for your positive review – Lauryn at Customer Care 💜
The quality for bensons wardrobe is…
The quality for bensons wardrobe is very good but they are unable to deal with issues that arise. The fitter damaged one of the panels when installing and I’ve waiting over 2 months for the supplier to sort it out. Despite several calls and emails to Bensons no progress has been made. Bensons keep asking the same questions and now stalling tactics as the supplier is not responding. Will have to raise a formal complaint
February 2, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for sharing your experience, and we’re very sorry for the frustration caused. We apologise for the delay in resolving the damaged panel and understand how disappointing this must be, particularly after such a long wait. We’ve requested your order details so we can contact you directly and discuss this further, with the aim of progressing the matter as quickly as possible.
Thank you,
Megan | Customer Care Specialist
Mattress
I changed my mind about extra firm mattress to medium. No problem. Went back to Benson and changed order. Very helpful staff.
The men who delivered the mattress were very helpful. Removed the old mattress and unwrapped the packaging and out the mattress on the bed.
April 14, 2026
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! We’re so glad changing your order was hassle‑free and that our helpful team made everything easy for you. It’s great to hear the delivery team also took such good care setting everything up.
Thank you for your positive review - Lauryn at Customer Care 💜
Very professional without any pressure…
Very professional without any pressure selling it was like a tutorial and sleeping with the bed with the technology to show you how firm your mattress should be and your sleep patterns. I found this very enlightening. And when I am ready to order, I will certainly come to Benson’s for beds.
April 10, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! 😊 We’re delighted to hear you enjoyed the relaxed, no‑pressure approach and found the sleep technology experience so informative. We look forward to welcoming you back when you’re ready to order,
Megan | Customer Care Specialist🛏️✨
Comfortable refurbished mattress
January 11, 2026
Reply from Bensons For Beds - Croydon407
Thank you for your feedback. We’re pleased to hear you’re finding the refurbished mattress comfortable and hope it continues to provide you with a good night’s sleep.
Team Bensons
Great end to end service received
Great end to end service received. There was no pressure or interference during our visit to the show room, we were given great advice and offered options for payment and care of the bed. We received regular email and text messages providing progress and leading up to and on delivery day. Arrived in time and in perfect condition. Thank you!
April 13, 2026
Reply from Bensons For Beds - Croydon407
We're delighted to hear you received great service! It's wonderful you felt comfortable in our showroom, received helpful advice, and were kept informed about your delivery. We appreciate you choosing us!
Team Bensons
Extremely professional and efficient…
Extremely professional and efficient good communication highly recommend
April 1, 2026
Reply from Bensons For Beds - Croydon407
Thank you! 😊 We’re delighted to hear you found the service extremely professional and efficient, with great communication throughout. Thanks so much for the recommendation—we really appreciate it,
Megan | Customer Care Specialist✨
I didn't get any response from the…
I didn't get any response from the customer enquiry team regarding the faulty mattress. It's sinks in the middle. I ended up having severe back pain. It's a lot of money I paid. Now I took another picture of the bed before I dispose it. All my money was wasted on spending at Bensons. Very disappointed.
January 2, 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We're very sorry to hear about the issue with your mattress and the back pain you've experienced. We regret that our customer enquiry team didn't respond to your initial contact. We have since contacted you to discuss your complaint further.
Thank you for your review - Lauryn at Customer Care.
Reply from Bensons For Beds - Croydon407
Thank you! 😊 We’re delighted to hear both the customer service and delivery service were excellent. Your feedback is greatly appreciated,
Megan | Customer Care Specialist!
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