The Salesperson was very knowledgeable and she guided us around the store to just what we wanted. I received multiple emails during the time from order to delivery. The delivery went well with the... See more
Location
Switch locationUnit 8b Meteor Centre, Mansfield Road, DE21 4SY Derby, Derbyshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited meteor centre in derby was guided by Emily who was extremely helpful and knowledgeable.she gave us advice on all aspects of buying correct mattresses, she introduced herself then let us go bac... See more
As my bed was delivered on a Friday, I had to wait for Monday for the team to pick up the email from customer services about the missing parts. It would have been nice to have assembly instructions a... See more
Company replied
From the moment we walked into Bensons for Beds in Derby, we were so well looked after, helpful advice in choosing a bed frame and mattress for our needs. We were given space to talk privately in... See more
Company replied
Company details
About Bensons For Beds - Derby Meteor332
Written by the company
Contact info
Unit 8b Meteor Centre, Mansfield Road, DE21 4SY, Derby, Derbyshire, United Kingdom
- 1332835400
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of beds with a very…
Great choice of beds with a very helpful Assistant Manager to talk us through the options.
Would not recommend anyone
Would not recommend anyone to buy anything from this company, have delayed my mattress delivery twice and think it's acceptable that I am sleeping on my sofa and it's okay to do so for 6 weeks. I have used two days holidays for the days they said they would be delivering for it to then not turn up, and the only compensation they would offer was vouchers to use in their store because I have cancelled my order, they said I would of received cash if I wouldn't have cancelled my order. Absolutely disgusting customer service. Will never use this company again and would tell everyone to avoid using them too, in the end I went to Dreams and they got me a mattress ordered and delivered in 5 days, best customer service from them. They are a company I would recommend.
Bed Test Review
Invited to test various beds by the advisor before deciding on the bed of our choice. The staff were very helpful
Great expertise…
Lots of mattresses to try and expert advice on hand to help make our choice.
Excellent sales information and value…
Excellent sales information and value for money prices and excellent efficient delivery
Happy Lady. The staff were extremely helpful
The staff were extremely helpful, very knowledgeable, and made us feel very comfortable and at ease, Drew was a very nice man
Good range and prices
Good range and prices. Lovely and professional staff. Not pushy...good knowledge of products and services. Good delivery cost and flexibility.
Will recommend to others.
Excellent customer service
Excellent customer service, well designed furniture of good quality and great delivery! Thank you Bensons!
Excellent service
Excellent service. The salesman was very knowledgeable and not pushy I would definitely purchase from bensons again
The staff were really helpful and made…
The staff were really helpful and made the whole experience much more enjoyable.
A great experience at Benson for…great service
A great experience at Benson for beds.the lady was so very helpful in every way & helped us chose the correct mattress for my back.excited for my mattress to come
Excellent Service
Took my elderly mother to the store on the Meteor Centre in Derby to buy a firmer mattress as advise by her chiropractor.
Friendly knowledgeable staff helped without being pushy and there was no hard sell which I hate.
Once we had decided the sales process was quick, easy and very efficient and we left very happy with the whole process.
Many thanks to Julie and her colleague for excellent service.
Matress purchace
Informative but not pushy,gave me the information and left me to make up my mind. Akways there if I had and quiries. Very goid shopping experiance
Amanpreet is very helpful and worked…
Amanpreet is very helpful and worked beyond working hours.
Helped us a lot in our selection.
We were greeted at the Bensons store in…
We were greeted at the Bensons store in derby by Emily. She was very welcoming. After explaining my needs she showed us around the store to explore the mattresses that she thought would most suit me. Her costumer service was excellent, she listened, was pleasant, did not rush me and was very informative of the products. I didnt feel pressured at any time or like she was trying to just get a sale out of my visit today. Emily made the sale today and im grateful for the service i received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







