We had a warm welcome from Dhruv at Bensons in Derby. We we given advice and shown different options, also time to discuss between ourselves without any pressure. Our order was explained clearly... See more
Company replied
Location
Switch locationUnit 7 Kingsway Retail Park, Kingsway, DE22 3FA Derby, Derbyshire, GB
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See what reviewers are saying
Staff wonderfully helpful withut being pushy, goods well displayed and attractively presented. Easy variations to choose and staff very happy with rearranging delivery. Delivery staff fast efficien... See more
Company replied
Nearly five stars, but reasons for not giving five stars would be the niggling doubts over:- 1. Value for money: £2550 for mattress and ottoman frame 2. Whether we gave way to sales pressure (ev... See more
Great price, delivery people were spot on and the bed is so comfortable. For the first time in years, I'm having a great sleep. Bed I ordered was: 150CM Ottoman Bedframe ALEXIS Full Front Ottoman... See more
Company replied
Company details
About Bensons For Beds - Derby335
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Kingsway Retail Park, Kingsway, DE22 3FA, Derby, Derbyshire, United Kingdom
- 1332363657
4.3
Excellent
42 reviews
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Great service when we purchased our bed…
Great service when we purchased our bed from the derby shop
June 23, 2026
Reply from Bensons For Beds - Derby335
We're so glad you had great service at our Derby shop.
Team Bensons
We had a warm welcome from Dhruv at…
We had a warm welcome from Dhruv at Bensons in Derby.
We we given advice and shown different options, also time to discuss between ourselves without any pressure.
Our order was explained clearly and all payment options clearly explained
May 28, 2026
Reply from Bensons For Beds - Derby335
We are so pleased to hear about your warm welcome and the helpful, pressure-free experience you had. It's wonderful that your options and payment details were clearly explained. Thank you for your positive feedback!
Team Bensons
Top to toe quality
Staff wonderfully helpful withut being pushy, goods well displayed and attractively presented. Easy variations to choose and staff very happy with rearranging delivery.
Delivery staff fast efficient and careful not to damage anything. Top marks
May 27, 2025
Reply from Bensons For Beds - Derby335
We're so pleased to hear our staff were helpful without being pushy and that our goods were well displayed. It's wonderful that delivery was efficient and careful!
Team Bensons
Reply from Bensons For Beds - Derby335
We are so happy you had great service and on-time delivery!
Team Bensons
We spoke to an assistant who was very…
We spoke to an assistant who was very experience on the product
May 11, 2026
Reply from Bensons For Beds - Derby335
Thanks for the lovely feedback Mr Walker! We’re glad our product expert could help you 😊
Polite and professional service.
April 2, 2026
Reply from Bensons For Beds - Derby335
Thank you! 😊 We’re pleased to hear you received polite and professional service. Your feedback is much appreciated,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Derby335
Thank you for your feedback. We’ve responded to you via email today and are sorry for the poor experience so far. We appreciate you bringing this to our attention and are looking into this further- We have responded back to you,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Derby335
Mr Thomas Moorcroft,
We're happy to hear that you had an excellent, timely experience and that we kept you informed. Thank you for your positive feedback!
Team Bensons
I was so satisfied with my experience…
I was so satisfied with my experience in bensons and beds, Derby. Staff Aman was very friendly and professional . She made us comfortable with the order.
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Derby335
Haleema Rahim,
We're so glad to hear you were satisfied with your experience at our Derby location! We appreciate your kind words about our staff; it's great you felt comfortable with your order.
Team Bensons
Love it
Great experience all round everything explained and all staff totally aware of my order, slight problem/confusion with my delivery but a quick call and my sales person and he dealt with it very quickly and efficiently .
Now as for my bed very impressed with the quality and ease of assembly
And the mattress is the most comfortable I’ve ever owned
All in all absolutely brilliant
March 1, 2026
Reply from Bensons For Beds - Derby335
Christopher Buckingham,
We're delighted you had a great experience! It's good to know our staff were well-informed and that your salesperson resolved the delivery issue quickly. We're so pleased you're impressed with the bed's quality and comfort. Thank you for the brilliant feedback!
Team Bensons
Reply from Bensons For Beds - Derby335
We're delighted the delivery team was polite, efficient, quick, and helpful! We appreciate your positive feedback and your time.
Stewart - Team Bensons
The lady manager was out of this…
The lady manager was out of this world.she stayed well after her finishing time to ensure we tried everything before we brought
February 5, 2026
Reply from Bensons For Beds - Derby335
We're happy to hear that the manager provided you with such dedicated service and support. Thank you for acknowledging the team member's commitment to your experience.
Excellent experience
From start to finish it was a great experience. Salesperson was very knowledgeable. We had already decided on bed base and headboard but had lots of advice and help to choose the right mattress. Delivery date was scheduled for 9 days later. 3 days before, the delivery was confirmed, with a 2 hour time slot. We had a phone call on the day to say they would be with us within 30 minutes. They arrived 25 minutes later. Very friendly and courteous team, even took their shoes off without being asked. Old bed taken away and new one built in a very short time. This was the 2nd bed we've had from them in the past 3 months. First experience was just as good. Very highly recommend Bensons
January 14, 2026
Reply from Bensons For Beds - Derby335
We appreciate you sharing your positive experience. It's great to hear that you found our salesperson knowledgeable and that you were satisfied with the delivery service. We're glad the team was friendly and efficient. Thank you for recommending us!
Reply from Bensons For Beds - Derby335
We’re delighted to hear you experienced great customer service and found our team knowledgeable and helpful. Thank you for your positive review – Lauryn at Customer Care 💜
A+ Spot on company and will deal with again
Great price, delivery people were spot on and the bed is so comfortable. For the first time in years, I'm having a great sleep.
Bed I ordered was: 150CM Ottoman Bedframe ALEXIS Full Front Ottoman Fabric Grey Velvet - KING SIZE.
We ordered online and the delivery drivers were from Derby so that's the one I've selected here
November 6, 2025
Reply from Bensons For Beds - Derby335
Thank you for your wonderful feedback Steve. We’re thrilled to hear you’re enjoying your new bed and that it’s providing the comfort you’ve been looking for. It’s great to know the delivery team provided excellent service and everything arrived as promised. Wishing you many nights of restful sleep!
Thank you for your positive review – Lauryn at Customer Care 💜
Holding our £2114 and no mattress after 4 months
We purchased a mattress for over £2000 which would not fit upstairs. We weren’t advised of potential issues or that other versions of the mattress were available. The mattress was taken back by the driver, I was told we would have to pay £400 to cancel the order which I refuse to do as we weren’t advised correctly. This was in August and we still have no mattress and they still have our money. Rude in the shop and very unhelpful.Absolutely shocking. Avoid!!!
August 4, 2025
Unprompted review
Reply from Bensons For Beds - Derby335
We regret to hear about the trouble with your mattress purchase and the delivery challenges you faced. We are sorry you feel our service was unhelpful. Please follow the link and provide us with your order details so we can look into this further for you: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
One of my pet hates is misrepresentation
One of my pet hates is misrepresentation. We went to the Derby store for 2 singles. First one we saw fitted the bill, a single with a pull out underneath. Big sign on the end reduced by 250 to 250, mattress extra at 169.99. We told the assistant we'd like it and sat down to order. Paid 250 for the bed. Then she said the mattress was 250 when clearly said 169.99, 'but no, that's for the one underneath'. It very clearly didn't say that! We then came to order the mattress underneath, now we're told it's 169.99 plus 50 delivery. Once again no mention of this. So, be clear in your pricing and be transparent. Dont try to hide hidden costs, clearly state what the actual price is!
September 29, 2025
Reply from Bensons For Beds - Derby335
We appreciate you bringing this to our attention. We're sorry that the pricing caused confusion and frustration during your visit to our store. We aim to be transparent with our costs. We'll review our pricing displays and delivery information to ensure clarity for all customers. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Purchase in good faith a double sliding…
Purchase in good faith a double sliding door wardrobe for our bedroom- from Bensons for Beds
Only cost about £1800 !!
Looks great initially , UNTIL you realise that YOU have to fit it to the wall for stability
Absolute joke of an install procedure
Waited months for 2 guys to return and hand me the bracket for ME to fix
Quality of product good but after that , your are on your own and nobody gives a damn
I’ve never written a review until today
Never purchase a product that requires installation from this company or its contractors
Anything else I’m sure is fine
We will not be returning and DO expect some silly reply blaming us or whatever for this issue - it’s in the t&c or something like it no doubt
Philip King NOT Mrs Ellison
September 25, 2025
Unprompted review
Reply from Bensons For Beds - Derby335
Thank you for your honest feedback. We’re sorry for the frustration caused by the installation process and the delay in receiving the bracket. While we aim to provide clear guidance, we understand this was inconvenient for you. We appreciate your positive comments about the product quality and will take your feedback seriously to improve our service.
Thank you for your feedback,
Megan at Customer Care.
All round excellence!
The staff in the showroom were very knowledgeable and efficient with Jai being so helpful. The delivery guys, David and Lee, were timely and considerate. The mattress is amazing!
July 29, 2025
Unprompted review
Reply from Bensons For Beds - Derby335
Thank you for the wonderful review! We're so glad you had a positive experience with our staff and delivery team. It's great to hear that you are loving your new mattress. We appreciate your support and hope to see you again soon, Megan at Customer Care
Great customer care
Great customer care, lovely, helpful, wasnt pushy couldn’t do enough for us always go back to Bensons, excellent quality and service
March 21, 2025
Reply from Bensons For Beds - Derby335
We're happy to hear that you found our team lovely and helpful! It's great to know you had such a positive experience with our quality and service. Thank you for your feedback; we appreciate it. Take care, Megan at Customer Care
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