The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... See more
Company replied
Location
Switch locationUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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See what reviewers are saying
Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... See more
Company replied
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... See more
Company replied
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy ma... See more
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Company details
About Bensons For Beds - Gloucester370
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, United Kingdom
- 1452308821
4.7
Excellent
404 reviews
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Great team arrived within time slot and…
Great team arrived within time slot and respected my home and were pleasant.
November 2, 2026
Unprompted review
Great! Alan in the Gloucester store was very…
Alan in the Gloucester store was very helpful. Had 2 lovely friendly delibery men. Very happy
November 1, 2026
Really good service buying my new bed
Really good service buying my new bed. I was helped by Alan, who was really helpful.
The delivery man John was excellent. He was very helpful and polite.
October 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were incredibly helpful with…
The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds. 10/10 would recommend, thank you Matt in the Gloucester store!
October 29, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your review! We're thrilled to hear that our team, especially Matt, provided you with helpful guidance and a comfortable shopping experience. Your recommendation means a lot to us.
Great service
Great service - very helpful - I was served by Alan who was very knowledgeable
October 22, 2026
Reply from Bensons For Beds - Gloucester370
We are so pleased to hear that you received such helpful and knowledgeable service during your visit. Thank you for sharing your positive experience with us!
Team Bensons
Good customer service
Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Bensons because I only had to wait four weeks for delivery and they confirmed the bed would be delivered and assembled in the room.
October 16, 2026
Reply from Bensons For Beds - Gloucester370
We are delighted to hear that you received such helpful service during your visit and that the ordering process was so smooth and convenient for you. It is wonderful to know that our quick delivery times and assembly service met your needs perfectly. Thank you for sharing your positive experience with us!
Team Bensons
Reply from Bensons For Beds - Gloucester370
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our knowledgeable staff. Providing excellent customer service is our top priority, and your feedback motivates us to keep up the great work. We look forward to serving you again!
Excellent service
Good service at time or purchase. On time delivery and good communication
October 8, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your review. We're thrilled to hear that you had a great experience instore at Gloucester, our delivery, and communication. Your satisfaction is our top priority. Thank you again
Good but not perfect
Good service, good delivery but the mattress has some scags on which should have been noticed in quality control and not been sold as perfect, it's a lot of money so should have been perfect.
October 5, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your feedback. We're glad you enjoyed the service and delivery. We apologize for the issue with the mattress and appreciate you bringing it to our attention. We will address this with our quality control team to ensure it doesn't happen again. Your satisfaction is important to us. Should you have any issues, please do not hesitate to contact our Customer Service team on 0333 222 6800
Reply from Bensons For Beds - Gloucester370
Thank you for your 5* review We're thrilled to hear that our staff in Gloucester were helpful and that your delivery went smoothly. It's great to know you are satisfied with the product.
All good advice and careful delivery
October 2, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your kind words! We're thrilled to hear that you found our advice helpful and appreciated our careful delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Contacted throughout delivery…
Contacted throughout delivery experience. Friendly, experienced, knowledgeable delivery staff. Excellent quality mattress & bedframe. Kept within time schedule & left area tidy.
September 29, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your wonderful review! We're thrilled to hear that our delivery team made a positive impression and that you love your new mattress and bedframe. We strive for excellence in every aspect of our service. Your satisfaction is our priority, and we appreciate your feedback!
I am absolutely so angry with company…
I am absolutely so angry with company do not buy from them!!! i went to buy bed and i sat with the gentlemen to discuss my order when delivery man got here they said they weren't assembling the bed I said to the guy THREE TIMES in the Shop will my bed be assembled he said yes he never mentioned anything about a fee I asked consistently for my bed to be assembled the delivery drivers came they have even broken my front door - awful company
October 5, 2025
Unprompted review
Reply from Bensons For Beds - Gloucester370
I sincerely apologize for the frustration you've experienced. It’s unacceptable that your expectations were not met regarding assembly and the delivery issue. I appreciate your feedback and would like to resolve this matter. Please contact us directly so we can make it right.
New bed delivered with care,easy to…
New bed delivered with care,easy to follow build instructions.Loads of storage space underneath once built.
September 24, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your wonderful review! We're thrilled to hear that you found the delivery and assembly process easy, and that you're enjoying the storage space in your new bed. Your satisfaction is our top priority, and we appreciate your support!
Brilliant from entering showroom…
Brilliant from entering showroom through to delivery
September 24, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your fantastic review! We're thrilled to hear you had a brilliant experience from start to finish. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again in the future!
Quick and easy process from start to…
Quick and easy process from start to finish.
September 22, 2026
Reply from Bensons For Beds - Gloucester370
Hello Michelle,
Thank you for your feedback. We're delighted to hear that you found the process quick and easy from start to finish.
We appreciate you taking the time to share your experience. If there is anything we can help you with in the future, please don't hesitate to let us know,
Megan | Customer Care Specialist
The staff were so warm and patient
The staff were so warm and patient, they took time to help me choose and answer all my questions. The items are lovely, great value and the whole place felt cleanly and welcoming. Help feel so help.
Thank you.
September 24, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your wonderful review! We're thrilled to hear that our staff made your experience enjoyable and that you loved our items. We strive to create a welcoming environment for all our customers. Your kind words motivate us to keep up the great work. We look forward to seeing you again!
Great,knowledgeable advice all round
Great,knowledgeable advice all round. Competitive price. All good.
September 14, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your fantastic review! We're thrilled to hear that you found our advice helpful and our prices competitive. Your satisfaction is our top priority, and we look forward to serving you again soon!
Very helpful lady in the store no…
Very helpful lady in the store no pressure good selection of mattresses that we were looking for.
August 30, 2026
Reply from Bensons For Beds - Gloucester370
Hi Patricia,
Thank you for your lovely review! 😊
We're delighted to hear that our store colleague was so helpful and gave you the time and support you needed without any pressure. Finding the right mattress is an important decision, so it's great to know that our selection had exactly what you were looking for.
We really appreciate you taking the time to share your experience. Thank you for choosing us and we hope you're enjoying your new purchase and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
Reply from Bensons For Beds - Gloucester370
Thank you so much for your kind words about our delivery staff! Our team takes pride in providing exceptional service to our customers. Your positive feedback means a lot to us and we look forward to serving you again. Thank you for choosing us! 😊🚚
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