Bensons For Beds - Gloucester370 Reviews 339

Delivery guys were polite and friendly, making sure I knew how to use the ottoman bed they assembled before they left

Amazing service from ordering to delivery of the mattresses letting us know what was happening with every stage

Great service from the store, he was very thorough and knew what we needed.
Thanks again Bensons for beds

Great customer service, friendly assistant.

Very pleased

Great product. Brilliant sales team. Very friendly and polite delivery people.

I was greeted my Matt as I entered Benson for Beds and he helped me choose the right mattress , explaining the difference between types of mattresses.
He talked me through the whole process of the purchase and answered any queries I had.
All in all the very positive experience

We were greeted and Alan discussed with us what we were wanting to choose. He was extremely helpful and directed us to the mattresses that suited our requirements and preferences. We were allowed ample time to relax and try out the mattresses and pillows, which really helped us both to reach a satisfactory conclusion on our choice. We felt reassured when the quality and materials were explained and matched our request for natural materials. At no time did we feel hurried, on the contrary, we were advised to take our time and given a cup of coffee whilst dealing with the paperwork. Everything was well organised, thorough and we went away with the paperwork and knowing that we had made the right choice in going back to Bensons Beds in Gloucester again for this important purchase

Benson for Beds staff were patient and very helpful . I can’t wait to receive my bed.

Ordered Tv bed in February. Paid £134 for installation. All went well. Tried Smart Tv. it would not come on line. (We were not given any instructions regarding Tv. or bed surround sound). Informed Bensons, they sent a technician who fixed beds and knew nothing about Tv's. Eventually we were referred to a company who supplied the Tv. even though we purchased it from Bensons. Trying to speak to somebody was hard and when I did I was often told I would be called back. I went back to bensons and eventually, I was in informed the Tv. would be exchanged. By this time I had given up on the Tv. I was emailed and was told to remove the Tv. Which I had paid to have inatalled so that it couled be collected by the courier. The reason I paid was, I'm 81 years old and passed it! This went on upto the beginning of April. I went on holiday, on my return I tried the Tv. Again and it worked and has done since. I was still waiting to find out who was going to remove the Tv. I informed Bensons and suggested that at the very least I would like an apology. I am still waiting and suspect, will be for a long time.

Excellent service in the local shop, & on the subsequent delivery.

Great from the beginning to delivering our mattress

You all made it really good from ordering the bed to delivering it

The bed we bought and the mattress that went with it was a.dream I believe we made the right choice so comfy and have slept well thus far.

Just to say when the drivers delivered and put it together for us were professional and respectful to our needs

Initially great service. Until we needed to use the 40 night guarantee. The mattress we got was so uncomfortable we had to change. When we asked Bensons they said that there’s a 10% exchange fee, they removed the original discount and charged another delivery fee. They went from smiles to passive aggressive in seconds. When we originally rang customer services, they said we would have to talk to the shop for a refund. The shop said they wouldn’t actually refund us as there wasn’t anything wrong with the bed we just didn’t like it. By the time they had finished with adding this and that fees our £1800 mattress was a swap for a £1200 one. NEVER believe the 40 day guarantee.

Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy mattresses. Having taken time to explain, in simple terms we could understand, the main differences between between them (firmness, support system and comfort fillings), he then politely left us allowing us plenty of time to sample then in out own time frame. Very happy with the service provided.

Matt was so helpful and polite and gave lots of information

Knowledgeable, helpful and friendly service. Discreet and ‘not overbearing’, tried a variety of beds and left to make decision.
Good choice of mattresses, sizes, composition and prices.

Our in store experience with Steve was great, he was patient, knowledgeable and was a great help to us when making our purchases.

43 years of experience selling beds he really knew his stuff and exactly what I needed. He had a lot of patience and spent time with me until I was totally happy. I have fibromyalgia osteoarthritis and constant lower back pain awaiting an operation. I can't wait to lie on my new bed thank you so much for all your help very much appreciated a very happy customer