Bensons For Beds - Kettering Belgrave Retail Park Reviews 

105
TrustScore 4.5 out of 5

4.7

Belgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... See more

Rated 5 out of 5 stars

Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... See more

Company replied

Rated 5 out of 5 stars

Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... See more

Company replied

Rated 5 out of 5 stars

Very helpful salesman. Ordering straightforward. Bed base delivery was great. Andrew and Janis were super helpful and took great care with the delivery.

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Kettering Belgrave Retail Park

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(105)

24,879 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and very happy customers

The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the Bensons 40 night guarantee and we were able to change/upgrade to wonderfully comfortable mattresses (Sealy Orwell).

Delivery was great and we were kept informed between order and delivery. The delivery team unwrapped and removed all packaging.

August 9, 2026
Rated 5 out of 5 stars

Would Recommend

Good customer service in store, speedy delivery and very good customer service from delivery drivers. Very happy with the quality of the bed too

August 4, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear you had such good customer service in-store and from our delivery drivers. It's wonderful that your delivery was speedy, and you're very happy with the quality of your new bed!

Team Bensons

Rated 5 out of 5 stars

Good service

Very helpful salesman. Ordering straightforward. Bed base delivery was great. Andrew and Janis were super helpful and took great care with the delivery.

August 3, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear about your positive experience with our helpful salesman and the straightforward ordering process. It's wonderful that our delivery team provided such great service and care.

Team Bensons

Rated 5 out of 5 stars

Excellent Service

Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad back.

When my bed and mattress arrived the delivery and assembly was so quick and they took my old bed and mattress away too. They were polite, helpful and respectful. I would recommend Bensons for Beds.

First Class service from start to finish

July 26, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

Thank you for your fantastic review! We're delighted to hear that Jay's expert advice made choosing your new bed easy and stress-free. It's also great to know that the delivery team provided quick, polite, and efficient service, including removing your old bed and mattress. Thank you for your recommendation and for choosing Bensons. We hope you enjoy your new bed! 😊

Rated 5 out of 5 stars

Kettering

Staff very helpful particularly Pippa,who was the charming lady that guided us through the different types of bed.

July 17, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear that our staff was very helpful, particularly the charming lady who guided you through the different types of beds. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

We went to your Kettering store

We went to your Kettering store, we got some very professional advice from the store manager. We went to get a coffee to discuss the advice and decided to go back and buy.
We are really pleased with the quality and the service we received.

July 10, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear you received very professional advice from our store manager at our Kettering store. It's wonderful that you're really pleased with the quality and the service you received!

Rated 5 out of 5 stars

Outstanding Customer Service

Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation in recommending him and Bensons for Beds. An amazing experience which is hard to come by these days. Thanks so much.

July 5, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear about your amazing experience with us! It's wonderful that our team member was knowledgeable, polite, and professional, and that you felt no pressure. We're glad you would recommend us!

Rated 5 out of 5 stars

Everything from choice to delivery was…

Everything from choice to delivery was spot on!
Thank You Bensons! For having great staff with great customer service from sales to delivery! Your guys are great!

July 6, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear that your entire experience, from selection to delivery, was spot on! It's wonderful to know that our team provided great customer service.

Team Bensons

Rated 4 out of 5 stars

The delivery men were excellent

The delivery men were excellent, polite, efficient, gave 30 minutes notice, etc. The only downside was we ordered gliders not wheels and got wheels. It turned out we bought a bed that only comes with wheels, the staff didn't tell us that. The bed is very well made with a quality feel..lovely cloth used too..

June 28, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're glad to hear our delivery team provided excellent service. We apologize for the confusion regarding the gliders and wheels. We appreciate your feedback on the bed's quality and fabric.

Team Bensons

Rated 5 out of 5 stars

Good informative information given to…

Good informative information given to us in the store. Delivery arranged and completed on time. The lorry drivers carried the mattress several hundred metres to the house, and had a good and helpful attitude, thank you Terry and Eric.

June 19, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so pleased to hear about the informative service you received in-store and that your delivery was completed on time. It's wonderful that our delivery team provided such helpful service!

Team Bensons

Rated 5 out of 5 stars

Good

Good service

June 4, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

Thank you for taking the time out to leave us a review.
Team Bensons.

Rated 5 out of 5 stars

Helpful and friendly

Jay was friendly and helpful, he wasn’t pushy, gave us space and time to look around but was available if needed help and to answer any questions. Very knowledgeable too.

June 2, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We appreciate your feedback! We're glad our team was friendly, helpful, and knowledgeable, giving you space and time.

Team Bensons

Rated 5 out of 5 stars

Great service from placing the order to…

Great service from placing the order to delivery! Second time ordering and was excellent. Pippa from Kettering store was really helpful and made sure that we get the best deal.

May 21, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We're so glad to hear you received great service from order to delivery, and that your second experience was excellent. We appreciate your kind words.

Team Bensons - Jess

Rated 5 out of 5 stars

Customer service five star

Customer service five star. If I can give them 10 that would be more appropriate. Communication throughout delivery exceptional, Delivery personnel professional and helpful. So definitely highly recommend company.

May 17, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We are so pleased you experienced such excellent service! Your kind words about our communication and professional delivery team mean a lot to us. Thank you for your high recommendation.

Team Bensons - Jess

Rated 5 out of 5 stars

Great experience would recommend…

Great experience would recommend bensons for beds

May 15, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We are so glad you had a great experience. Thank you for your recommendation.

Team Bensons - Jess

Rated 5 out of 5 stars

Great Service from the sales to the…

Great Service from the sales to the delivery

April 28, 2026
Unprompted review
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

Thank you for the great feedback! 😊 We’re delighted you received excellent service from sales right through to delivery. Enjoy your purchase, and thanks for choosing us! 🌟

Rated 5 out of 5 stars

Excellent in store service and advice…

Excellent in store service and advice from Martin in Kettering. Kept up to date on delivery schedule and the guys were first class, delivering & take away of old mattress. 😊

April 27, 2026
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

Thank you for the lovely feedback! 😊 We’re delighted you received excellent in‑store service and advice from Martin in Kettering, and that delivery was first‑class with clear updates and removal of your old mattress. Enjoy your new bed! 🛏️✨

Rated 2 out of 5 stars

Huge price differences

Huge price differences on their "best sellers" price. We bought a mattress from Bensons in Kettering and the lady who served us was vey nice and helpful. Our gripe is, about a month ago they had a so called promotion. Our mattress, we were told, is one of their best sellers. This promotion at one point offered 25% off everything. Our mattress was £100 dearer in this promotion, but we still paid £200 more when we bought. I understand companies have sales and promotions but we feel, if this is one of their best sellers, it should have been more realistically priced in the first place. Of course there are promotion codes, which do our heads in, and none of them were any good at the time. My advice, don't buy from them unless they have a sale or promotion ! We are not talking about a few pounds are we. Contacted Bensons and his reply did not cover any of my concerns, surprise surprise !!!

April 12, 2026
Unprompted review
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We appreciate your feedback and are sorry to hear about your experience with the mattress pricing. We understand your frustration regarding the price variations and promotion codes. We'll review your concerns internally to improve our pricing strategies. Thank you for bringing this to our attention.

Team Bensons

Rated 5 out of 5 stars

Top notch delivery service

The mattress arrived on time and the 2 gentleman who delivered the mattress were very friendly and helpful.

April 10, 2026
Unprompted review
Bensons For Beds - Kettering Belgrave Retail Park logo

Reply from Bensons For Beds - Kettering Belgrave Retail Park

We appreciate you sharing your positive experience! We're so glad the mattress arrived on time and that our delivery team was friendly and helpful.

Team Bensons

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look