John who served me was very polite, professional and was able to find me the correct bed for my need's. He also explained the process exactly to what was going to happen
Company replied
Location
Switch locationUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
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I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excell... See more
Company replied
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
Staff in shop were very helpful and knowledgeable. The after sales service kept you updated with delivery details. And the delivery staff were friendly, helpful and knew what they were doing.
Company replied
Company details
About Bensons For Beds - Llanelli374
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
- 1554778340
4.8
Excellent
232 reviews
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I visited Bensons Beds in Llanelli to…
I visited Bensons Beds in Llanelli to purchase a bed for the sole reason that they do IGel beds . I’ve had one before and honestly no other bed compares after having one . The store was clean and there was a good selection of quality beds there. I liked that no one came straight up to me and just enquired if I wanted help after a few minutes . Staff were so friendly and helpful . Brilliant store
January 27, 2026
Unprompted review
Reply from Bensons For Beds - Llanelli374
We're happy to hear you found our store clean with a good selection of quality beds. We appreciate that you liked our team's approach and found them friendly and helpful. It's great you found the IGel bed you were looking for!
We truly appreciate your feedback.
Megan at Customer Care
Five Stars
I couldn’t recommend this company enough from start to finish the service was brilliant.
January 23, 2026
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you had such a brilliant experience with our service from beginning to end. Thank you for your positive feedback!
The Benson Delivery Team Process Let us Down
The Benson beds retail outlet with Cameron and his team are amazing So let down by the delivery team saying they are not allowed to unwrap the Simba mattress for us as it is mot a Bensons product even though Bensons sold the product both OAPs but my wife has lost 2 discs in her lower back was a struggle for me to unpack a 54 kilo box and lift the mattress on to the bed
January 16, 2026
Unprompted review
Reply from Bensons For Beds - Llanelli374
We appreciate your feedback and we're sorry to hear about the trouble you experienced with the delivery of your Simba mattress. We'll look into why the delivery team was unable to assist with unpacking it, and we'll address this internally.
Reply from Bensons For Beds - Llanelli374
We are so happy to hear that you found our customer service fantastic and friendly! We appreciate you taking the time to leave us this great feedback.
Reply from Bensons For Beds - Llanelli374
We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Llanelli374
We're glad you felt comfortable making your decision. Thank you for your positive review – Lauryn at Customer Care 💜
The salesman’s name was Ian
The salesman’s name was Ian. He was extremely helpful without being pushy which made me feel at ease to browse & ended up making a purchase
December 19, 2025
Reply from Bensons For Beds - Llanelli374
We’re so glad Ian made your experience comfortable and stress-free! Helpful without being pushy is exactly what we aim for, and it’s fantastic to hear you felt at ease while browsing. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Llanelli374
We’re thrilled to hear that our team delivered outstanding service and met all your requests! Your feedback means the world to us, and we’re so glad we could make your experience seamless. 💜 Thank you for your positive review – Lauryn at Customer Care
Amazing sales assistant
The sales assistant , John, made all the difference to our purchase. Very efficient and polite. And mostly helpful
November 27, 2025
Reply from Bensons For Beds - Llanelli374
We're happy to hear that the sales assistant's efficiency, politeness, and helpfulness positively impacted your purchase. Thank you for your positive feedback!
Very happy customer
Very good service from ordering to delivery smooth no fuss and very professional
November 20, 2025
Reply from Bensons For Beds - Llanelli374
We’re thrilled to hear your experience from ordering to delivery was seamless and hassle-free! Providing professional, fuss-free service is exactly what we strive for.
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Llanelli374
We’re so glad to hear Ian made such a positive impression Wendy! Knowledgeable and helpful service is what we strive for, and it’s great to know he delivered that experience for you.
Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Llanelli374
Thank you Adam for a lovely review.
Excellent customer service
November 1, 2025
Reply from Bensons For Beds - Llanelli374
Thank you for your kind feedback! We're so pleased to hear you had an excellent experience with our customer service. If there's anything else we can help with, we're always here.
Kind regards,
Megan
Customer Care Team
Very helpful in store
Very helpful in store, delivery was earlier than expected also, great
October 28, 2025
Reply from Bensons For Beds - Llanelli374
We're happy to hear that our in-store help and speedy delivery worked out well for you. Thank you for your great feedback; we appreciate it.
We’re so glad you had a great experience. Hope to see you again soon!
Megan at Customer Care
Excellent servicetime we…
They were professional from the time we entered the store until the bed was delivered. We were informed every step of the way how the order was progressing i can't fault the service in any way.
October 27, 2025
Unprompted review
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you had a professional experience from start to finish and that you were kept informed about your order. Thank you for your feedback,
Megan at Customer Care
The whole experience was quick smooth…
The whole experience was quick smooth and easy. My wife loved it
October 18, 2025
Reply from Bensons For Beds - Llanelli374
Hi Mr Nyatanga, we are so pleased you are happy with your product and the experience you have received.
Great service in store the sales person…
Great service in store the sales person had a lot of patience with me trying out all the difference mattresses Explained the sales and products throughout the sales journey The bed was delivered by two person who were very polite and helpful took thier shoes off before entering my house even phoned us to say when they were coming to deliver within a 30 min time slot.
October 13, 2025
Reply from Bensons For Beds - Llanelli374
Thank you for sharing your experience! We’re so glad our salesperson was patient and helpful throughout your mattress search. It’s great to hear the delivery team was polite, considerate, and kept you well informed. We hope you’re loving your new bed, Megan at Customer Care
Ottoman bed
Being greeted to see if they could help. Showed where the particular bed types if bed we were looking for. We then could look around ourselves knowing they were there when we were ready and not being pushy. Very helpful and lovely
October 7, 2025
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you felt welcomed and supported during your visit. It's great to know that our team provided assistance without being overbearing, and that you found them helpful. Thank you for your kind words, Megan at Customer Care
Welcoming and helpful Manager
Welcoming and helpful Manager. Took his time throughout our purchasing process. Made us feel comfortable and not rushed. Explained everything to us in detail. Highly recommend Bensons.
October 6, 2025
Reply from Bensons For Beds - Llanelli374
Hi Hayley, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
Great staff
Staff were knowledgeable and polite. Little granddaughter lost a precious cuddly bear in store but thankfully this was found with the help of staff.
October 7, 2025
Reply from Bensons For Beds - Llanelli374
Thank you for your lovely feedback! We're glad our team could help find your granddaughter’s cuddly bear — we know how special those little things are.
It’s great to hear our staff were knowledgeable and polite too. We hope to welcome you all back soon!
Best regards,
Megan at Customer Care
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