Andy and Mac the delivery drivers were really good and brought the parcels up stairs and were very friendly.great staff you have . definitely recommend you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was informed of the different contents of the matress I wanted to buy and then was left to try each one available to me. I was given the time and space to lie down on each bed and lie on my side and... See more
At this time of year we don't have spare cash to spend on a new bed, so the finance option is an excellent choice. Very easy and straight forward to set up. Looking forward to receiving our new bed.
Great warm and friendly staff very help full great knowledge of mattress information not too pushy let us choose at ease would definitely recommend couldn’t fault them very helpful Thankyou
Company details
About Bensons For Beds - Middlesbrough574
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Cleveland Retail Park, TS6 6UX, Middlesborough, Teeside, United Kingdom
- 1642468310
3.9
Great
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Middlesbrough574
So pleased to hear you received helpful, relaxed service and a seamless journey from store to delivery. Thank you for sharing,
Megan | Customer Care Specialist
Andy and Mac the delivery drivers were…
Andy and Mac the delivery drivers were really good and brought the parcels up stairs and were very friendly.great staff you have . definitely recommend you.
April 10, 2026
Reply from Bensons For Beds - Middlesbrough574
Thank you so much for the lovely feedback! Andy and Mac will be delighted to hear this. We really appreciate the recommendation,
Megan | Customer Care Specialist💜
none of the pieces were numbered or had…
none of the pieces were numbered or had a letter on. All of the screws, dowels and other bits were all just thrown loose in a bag inside the packaging. The bed i ordered for my son was an absolute nightmare to assemble a (High sleeper with a Desk and sofa underneath) i called the store for some assistance they were not willing to help or offer any assistance unless i paid for one of their "Friends" to come out to help us.
October 22, 2025
Reply from Bensons For Beds - Middlesbrough574
Thank you for sharing your feedback, and we’re very sorry to hear about the difficulties you experienced assembling your son’s bed Andrew. This isn’t the experience we want for our customers.
We have since spoken with you directly and reviewed your concerns. We can confirm that this product is a self‑assembly item, and although the parts are not individually numbered, they can be identified using the visual guide in the assembly instructions.
We’re also sorry you felt unsupported when contacting the store. While we don’t provide in‑store assembly, we do work with independent professionals for customers who prefer assistance.
Thank you again for raising this — your feedback helps us improve. If you need anything further, we’re here to help,
Megan at Customer Care
Delivery was perfect
Delivery was perfect, it was on time by two polite lads Reece and Kieran. Can't fault the service
January 15, 2026
Reply from Bensons For Beds - Middlesbrough574
We appreciate you taking the time to leave us this wonderful feedback! We're so glad to hear that the delivery was perfect and on time.
Superb service
Superb service , very knowledgable , very engaging, having an expert explain the different variants and options made the process painless as it could have been overwhelming. All sorted
October 22, 2025
Reply from Bensons For Beds - Middlesbrough574
We appreciate you sharing your feedback! We're happy to hear that our expert's knowledge and engaging approach made the process easier for you. We are glad everything is sorted.
Thank you for your review – Lauryn at Customer Care 💜
Staff were informative and not pushy
September 17, 2025
Reply from Bensons For Beds - Middlesbrough574
We appreciate your feedback! We are so glad our staff was informative and not pushy during your visit with us.
Thank you,
Lauryn at Customer Care.
Given information then given time to try each option.
I was informed of the different contents of the matress I wanted to buy and then was left to try each one available to me. I was given the time and space to lie down on each bed and lie on my side and back to test how my body was supported. The pay process was explained and also delivery dates and times. I could not fault the help and time it took to complete the process. I will use this company again should i need another bed.
January 6, 2024
Mark Hood was very helpful
Mark Hood was very helpful. Getting us exactly what we want. Also at a fantastic price
Big thank you
August 4, 2023
Reply from Bensons For Beds - Middlesbrough574
Hello Martin.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Mark can be aware of the great job he is doing. - Team Bensons
Very helpful in finding what I needed…
Very helpful in finding what I needed and showing me around couldn't have asked for anything better thanks
June 27, 2023
Reply from Bensons For Beds - Middlesbrough574
Thankyou so much for sharing your experience - Team Bensons
Poor quality and we still have no bed!
We had to return a headboard that was badly damaged with a big gash in it. They replaced it but with missing bolt screw holes in it. We know it comes from China, and clearly, the quality control is poor. We have spent £1000 and 6 weeks later, but we still do not have a bed with various stuff lying around in our bedrooms. Will demand a refund and off to Barker and Stonehouse where we should have gone in the first place.
March 23, 2023
Unprompted review
Paul the assistant was very patient and…
Paul the assistant was very patient and talked me through the mattresses that were most suitable for me
February 23, 2023
Great warm and friendly staff very help…
Great warm and friendly staff very help full great knowledge of mattress information not too pushy let us choose at ease would definitely recommend couldn’t fault them very helpful Thankyou
January 3, 2023
Finance option is a dream!
At this time of year we don't have spare cash to spend on a new bed, so the finance option is an excellent choice. Very easy and straight forward to set up.
Looking forward to receiving our new bed.
December 26, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.