We came in to your Oldbury shop to look for a new bed on Friday 27/12/2024 we were greeted by your salesman Daniel who explained how the prices on the information cards for each bed works then left us... See more
Location
Switch locationOldbury Green Retail Park, Oldbury Road, B69 3DD Oldbury, West Midlands, GB
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Deliveries perfect , mattress ok , sales man forgot to mention that if I need to change mattress under 40 days guarantee will cost 10%of mattress value.. it’s no good to put this in small print ! Neve... See more
Company replied
Really helpful, quick and easy process.
Company replied
Very helpful and honest
Company replied
Company details
About Bensons For Beds - Oldbury Road Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Oldbury Green Retail Park, Oldbury Road, B69 3DD, Oldbury, West Midlands, United Kingdom
3.1
Average
5 reviews
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40 days exchange guarantee
Deliveries perfect , mattress ok , sales man forgot to mention that if I need to change mattress under 40 days guarantee will cost 10%of mattress value.. it’s no good to put this in small print ! Never again thanks bensons for beds !
February 22, 2026
Reply from Bensons For Beds - Oldbury Road Retail Park
Thank you for your feedback, and I’m sorry to hear you were not made aware of the Comfort Guarantee charge at the point of sale. The 10% fee is included in our published terms and is accessible for customers to review, but I understand your frustration and appreciate you raising this. We’ll make sure your comments are passed on to the team to help improve how this information is communicated in future,
Megan at Customer Care
Reply from Bensons For Beds - Oldbury Road Retail Park
We are happy to hear that our process was helpful, quick, and easy for you. Thank you for your positive feedback, Megan at Customer Care
Bought a ex display Tempor mattress…
Bought a ex display Tempor mattress from the Oldbury branch over £1000. I arranged for it to be collected the next day. Was assured the mattress would be removed from display and wrapped ready for collection.
On arriving to collect mattress was still on the bed in the showroom. Was told you have got it cheap and would have to take it unwrapped and wash the cover when we got it home. If it got soiled in transit. Eventually they wrapped it up. Absolutely disgraceful customer service. Tony Workman
February 9, 2025
Unprompted review
Reply from Bensons For Beds - Oldbury Road Retail Park
We appreciate you bringing this to our attention. We're sorry to hear that the collection of your mattress didn't meet expectations. We'll review what happened to ensure our service aligns with what we promise. Thank you for your feedback, Megan at Customer Care
Very helpful and honest
January 13, 2025
Reply from Bensons For Beds - Oldbury Road Retail Park
We're glad our helpfulness made a positive difference. Thank you, Megan at Customer Care
Bed purchase
We came in to your Oldbury shop to look for a new bed on Friday 27/12/2024 we were greeted by your salesman Daniel who explained how the prices on the information cards for each bed works then left us alone to look around. We said we had purchased a mattress 9 years ago from the harbourne shop and liked the mattress but couldn't remember it's name so daniel looked up on the computer and found our order from then and found the name.He then phoned a colleague in the kidderminster branch to ask him what would be the closest mattress to it nowadays as he had been with the company much longer than he had.
December 27, 2024
Unprompted review
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