Amazing experience, Ryan the guy in the shop listened to what i wanted and picked out the perfect bed for me. The delivery guys were amazing to set it all up for me and took the rubbish with them. I... See more
Location
Switch locationOcean Retail Park, Burrfields Road, PO3 5NP Portsmouth, Hampshire, GB
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Process very smooth from start to finish. Daren in our branch very professional and patient while we picked out a new mattress, offered good advice too. Delivery very quick with updates nearly every d... See more
Company replied
Daron in the Portsmouth store went above and beyond to help us decide what mattress to pick. He also made sure we got the best deal possible. Very helpful flawless service from him
Company replied
Met Adam, who was helpful. He explained the differences in the various types of mattress and pillow, and in the construction of some beds. He asked what our requirements and priorities were and showed... See more
Company replied
Company details
About Bensons For Beds - Portsmouth Ocean Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Ocean Retail Park, Burrfields Road, PO3 5NP, Portsmouth, Hampshire, United Kingdom
4.9
Excellent
211 reviews
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Amazing experience
Amazing experience, Ryan the guy in the shop listened to what i wanted and picked out the perfect bed for me.
The delivery guys were amazing to set it all up for me and took the rubbish with them.
I highly recommend Benson for beds.
September 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When we purchased the bed
When we purchased the bed, head board and mattress at the Portsmouth store I wrote a review and was so pleased with the sales person Darren , his attitude, manner and professionalism it was faultless, I finished the review by saying I hope the delivery and set up goes as good as the store, Well I am very pleased to say it was faultless, Carl the delivery man phoned just like they said it would happen half a hour before they would arrive , again very professional, polite.i can’t sing the praises of Bensons enough, they were fantastic from sales to delivery.
September 4, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you so much for your kind words, we are thrilled to hear about your positive experience with our salesperson Darren and delivery team member Carl. Providing excellent customer service is our top priority and we are so glad to have exceeded your expectations. We truly appreciate your support and hope you continue to enjoy your new bed!
Great experience from start to finish
August 22, 2026
Unprompted review
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for the glowing review! We strive to provide exceptional experiences for our customers from beginning to end. It's great to hear that we were able to meet your expectations. We appreciate your support!
Salesman ‘Ryan’ was very helpful and…
Salesman ‘Ryan’ was very helpful and informative.
September 3, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for taking the time to share your positive experience with our salesman Ryan! We are thrilled to hear that he provided helpful and informative service. We appreciate your business and hope to assist you again in the future.
Really great service
Ryan was excellent and very knowledgeable about all bed types without being pushy on make or budget
September 2, 2026
Daron in the Portsmouth store went…
Daron in the Portsmouth store went above and beyond to help us decide what mattress to pick. He also made sure we got the best deal possible. Very helpful flawless service from him
August 31, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Hello Kingsley,
Thank you for your fantastic feedback! 😊 We're delighted to hear that Daron in our Portsmouth store went above and beyond to help you find the right mattress. Choosing a mattress is an important decision, and it's wonderful to know that his knowledge, guidance, and commitment to finding you the best possible deal made the process so easy.
We'll be sure to pass on your kind words to Daron, who will be thrilled to hear that you received such helpful and flawless service. Thank you for choosing us and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist⭐
Excellent service from start to finish
Excellent service from start to finish, great communication - cannot fault the whole process. Very pleased with the quality of my bed & mattress and advice given by the delivery guy. Would highly recommend.
August 27, 2026
Unprompted review
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
We are thrilled to hear that you had an excellent experience with us! Our team strives to provide top-notch service and we are so happy that you are pleased with your bed and mattress. Thank you for the recommendation!
Professional service
Process very smooth from start to finish. Daren in our branch very professional and patient while we picked out a new mattress, offered good advice too. Delivery very quick with updates nearly every day. Delivered as promised in the time slot allocated and again, cheerful and professional drivers. We are very pleased with the mattress we chose.
August 25, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
We are glad Daron was able to make the process as smooth as possible for you, and that the delivery went well and you are happy with the mattress you have chosen.
Great service
Ryan at the Portsmouth store was very thorough & understanding my needs. I found him to be friendly and personable and explained things in every aspect.
August 26, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
We're so pleased to hear about your excellent experience! It's wonderful that our team member was thorough and understanding of your needs, and that you found them friendly and personable. We're delighted they explained everything so well.
Team Bensons
Ryan
Ryan, the member of staff manning the store on his own, did an excellent job and knew his stuff. A pleasant experience.
August 23, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
We're so pleased to hear that you had such a pleasant experience and that our team member did an excellent job and was knowledgeable. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for your kind words! Providing exceptional service is our top priority here . We're thrilled to have Bella on our team and will make sure to pass along your praise to her.
Team were great
Team were great. Arrived on time,professionally installed the wardrobes with care. Cleaned up and removed all the packaging.
Many thanks.
August 22, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for the glowing review! Our team takes great care in providing professional and timely service. We are glad we could leave your space clean and clutter-free. Thank you for choosing us!
Excellent from start to finish
From the salesperson in the showroom, to the delivery of the mattress our experience has been very good. Communication throughout was excellent and so far we are very pleased with the mattress.
August 21, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team and that you are enjoying your new mattress. We pride ourselves on providing excellent communication and high-quality products. We appreciate your business!
Bensons kept in communication before…
Bensons kept in communication before and up to the delivery. Arrived at the designated time and were professional, friendly, efficient and very quick. The whole collection, delivery and construction took twenty minutes. Information about looking the mattress was given.
August 20, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for the wonderful review! It's always our goal to provide efficient and professional service, and we're thrilled to hear that we met your expectations. We hope you enjoy your new mattress, and don't hesitate to reach out if you need anything else!
Good customer service
August 16, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you so much for your kind 5 star review!
New mattress
As we walked in the shop, the man that helped us decide on what mattress to buy was very helpful and we got a very good deal. So we're very happy with my new mattress
August 11, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for taking the time to leave such a kind review! We're thrilled to hear that you had a great experience with our team and that you're happy with your new mattress. We appreciate your business and look forward to serving you again in the future.
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you so much for your review! Thanks for choosing us!
Very happy with both my orders
Very happy with both my orders, mattress and bed. Staff were very helpful and well informed. Helped me make a good decision. So far I've had great nights sleep since it all arrived.
August 6, 2026
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
Thank you for the glowing review! We are so glad to hear that our products and team were able to exceed your expectations. We take pride in providing a great shopping experience for our customers. Here's to many more peaceful nights of sleep! 😊
Excellent service from buying to…
Excellent service from buying to delivery.
Constant communication and friendly service.
Ryan the manager of the Portsmouth outlet was extremely helpful.
Delivery team were polite and courteous.
Have recommended them to my family and friends.
August 3, 2026
Unprompted review
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
We're so pleased to hear you received excellent service from buying to delivery! It's wonderful that our team provided constant communication and friendly service, and that our manager was extremely helpful. We're delighted you've recommended us to your family and friends.
Team Bensons
Bed purchase
I was very pleased with the service I received today when visiting Bensons for Beds at Ocean Retail Park.
Daron was very helpful and knowledgeable.
Thank you
August 2, 2026
Unprompted review
Reply from Bensons For Beds - Portsmouth Ocean Retail Park
We're so pleased to hear that you were very happy with the service you received at our Ocean Retail Park store. It's wonderful that Daron was very helpful and knowledgeable. Thank you for your kind words!
Team Bensons
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