Going to choose a new bed with all the different choices can be very overwhelming but the kind and helpful staff made my time so much easier. They were knowledgeable and only gave me choices t... See more
Company replied
Location
Switch locationUnit 1, Gallows Corner Retail Park, RM3 0AD Romford, Essex, GB
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Great experience from start to finish and bed delivered as per agreed date
Company replied
Happy with the delivery as they kept me update. Not happy with the actual bed as it has a stain in the middle. Please advise?
Company replied
In regards to purchase, we are very happy, the service and simplicity of the purchase was excellent, the sales rep that served us was polite professional and had considerable knowledge of the product... See more
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Company details
About Bensons For Beds - Romford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1, Gallows Corner Retail Park, RM3 0AD, Romford, Essex, United Kingdom
4.6
Excellent
24 reviews
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Great experience from start to finish…
Great experience from start to finish and bed delivered as per agreed date
May 10, 2026
Reply from Bensons For Beds - Romford
We appreciate you taking the time to leave us a review. We are so pleased your experience was great from start to finish and your bed was delivered on time!
Team Bensons
Slumberland Orthopaedic Support Luxe Mattress
Very comfortable mattress to sleep on. Very impressed with my purchase. Would recommend 100% to anyone looking for a new mattress.
April 26, 2026
Reply from Bensons For Beds - Romford
Thank you so much! 😊 We’re delighted to hear how comfortable you’re finding the mattress and that you’re so impressed with your purchase. A 100% recommendation really means a lot—sleep well! 🛏️✨
Reply from Bensons For Beds - Romford
Thank you so much for your kind review!
Team Bensons - Jessica
i thought the service that i received…
i thought the service that i received was very good and helpful
February 23, 2026
Reply from Bensons For Beds - Romford
We're so glad to hear that you found our service very good and helpful! We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Reply from Bensons For Beds - Romford
We love to hear it! So glad our service hit the mark for you! Thank you for your positive review – Lauryn at Customer Care 💜
In store customer service from Luke at…
In store customer service from Luke at Romford has been excellent.
February 8, 2026
Reply from Bensons For Beds - Romford
We appreciate you taking the time to share your positive experience with our in-store customer service. We are so glad you were happy with the service.
Me and my partner were out to browse…
Me and my partner were out to browse for a bed however, we ended up buying one thanks to the brilliant adviser Rich. He helped us with all of our questions and told us through all the offers. This was the Gallowe Corner Romford branch.
February 4, 2026
Reply from Bensons For Beds - Romford
We're happy to hear that you found the perfect bed with our assistance! It's great to know that our advisor was helpful and informative while you were browsing. Thank you for sharing your positive experience.
Happy with the delivery as they kept me…
Happy with the delivery as they kept me update.
Not happy with the actual bed as it has a stain in the middle.
Please advise?
January 26, 2026
Reply from Bensons For Beds - Romford
Thank you for your feedback Mrs Aggarwal. We’re glad to hear you were happy with the delivery updates. We understand how disappointing it was to find a stain on your bed, but we’re pleased to confirm this has now been fully resolved.
If you need anything else or have any further questions, please feel free to get in touch — we’re always here to help,
Megan at Customer Care
Great store and great service
Great store and great service, Luke did us proud recommend you speak with him if you want professionalism and a good deal.
January 20, 2026
Reply from Bensons For Beds - Romford
We're delighted you had a great experience in our store and that our service met your expectations. We appreciate your recommendation and positive feedback!
I liked it that we was aloud to look at…
I liked it that we was aloud to look at the beds without being aprouched all the time. If I needed help she was there.Gave me all the information I needed and didn't rush me into doing anything or try to sell me anything I didn't need.
January 17, 2026
Reply from Bensons For Beds - Romford
We're happy to hear that you appreciated the balance of assistance and space while browsing. We appreciate your positive feedback regarding our staff's helpful and transparent approach. Thank you!
Impressed.
In regards to purchase, we are very happy, the service and simplicity of the purchase was excellent, the sales rep that served us was polite professional and had considerable knowledge of the product we wanted. The process was sleek and
Fuss free. Impressed.
January 7, 2026
Reply from Bensons For Beds - Romford
We're happy to hear that you found the purchase process simple and the service excellent. We appreciate your positive feedback regarding the sales representative's knowledge and professionalism. Thank you for your review!
Helpful advice when needed
Luke wasn't pushy and provided helpful advice about every mattress we considered.
December 19, 2025
Reply from Bensons For Beds - Romford
We're glad you found our advice helpful while considering different mattresses. Thank you for sharing your positive experience with us!
Keaton - Team Bensons
Reply from Bensons For Beds - Romford
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Great service
Great service, no pushy salesperson and you have a month to test your mattress no quibbles.
March 27, 2025
Reply from Bensons For Beds - Romford
We are happy to hear that you received great service and appreciated our no-pressure sales approach and trial period. Thank you for your positive feedback!
The salesman was professional and…
The salesman was professional and offered me what I needed not what he wanted to sell.
I found the prices very competitive
November 11, 2025
Reply from Bensons For Beds - Romford
We appreciate you sharing your experience! We're happy to hear that our salesperson was professional and met your needs, and that you found our prices competitive.
Thanks again for your support – we truly appreciate it!
Megan at Customer Care!
Reply from Bensons For Beds - Romford
We appreciate you taking the time to share your positive experience with us Valma. We're happy to hear our sales assistant was helpful and caring! Take care, Megan at Customer Care
People were really helpful
June 3, 2025
Reply from Bensons For Beds - Romford
We're happy to hear that our people were helpful to you. We appreciate your positive feedback so much! Thank you, Megan at Customer Care
Excellent experience
Excellent experience, the gentleman that served us was very knowledgable and extremely helpful. Thank you.
May 17, 2025
Reply from Bensons For Beds - Romford
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team member was knowledgeable and helpful. Take care, Megan at Customer care
Reply from Bensons For Beds - Romford
Thank you for your kind words! We are thrilled that our adviser was able to assist you and that you enjoyed your experience at our store. We pride ourselves on offering a wide range of options to our customers. We look forward to seeing you again soon!
A great sales team!
Going to choose a new bed with all the different choices can be very overwhelming but the kind and helpful staff made my time so much easier.
They were knowledgeable and only gave me choices that met my requirements, wants and budget.
As a sales representatives they didn't hover over me and try and push a hard sell like some other places...
Thank you Luke!
May 4, 2025
Reply from Bensons For Beds - Romford
Thank you for taking the time to share your experience, we are thrilled to hear that our staff made choosing a new bed a stress-free and enjoyable process for you! Providing excellent customer service is our top priority and we are grateful for the opportunity to assist you. Enjoy your new bed! - The staff at [Business name]
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