Bensons For Beds - Ruislip400 Reviews 

108
TrustScore 4.5 out of 5

4.7

Unit 2 Victoria Road, HA4 0QQ Ruislip, Middlesex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Wardrobe Purchase Dear Bensons for Beds Team, I recently purchased a wardrobe from your store online and I wanted to share my feedback. Product Quality: I am impressed with t... See more

Rated 3 out of 5 stars

I have an NHS discount Ode card & this provides NHS discount of 7%. However I could noy use it in the store. I had to return home & order on line. The staff was very helpful & provided me with the cod... See more

Rated 5 out of 5 stars

I went in to the store with a vague idea of what I was looking for. Ali very clear, explaining the benefits / qualities of the different mattresses, bases, headboards, that I could choose from, and wh... See more

Rated 5 out of 5 stars

I was served by Ali who was courteous, helpful and very professional. He gave special time and attention to detail. They say it's the person you 'buy' first before the actual product or service and... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Ruislip400

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Victoria Road, HA4 0QQ, Ruislip, Middlesex, United Kingdom

  • 2084239513

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

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4.7

All reviews

(108)

24,615 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

Very good, the somalian lady at ruislip
store was very good in guiding us. Helped us pick the best quality beds & mattress. Very professional and thorough

October 3, 2023
Rated 5 out of 5 stars

ALI was very helpful and and answered all of our questions

ALI was very helpful and answered all of our questions.
The customer service was exceptional, as Ali kept me updated throughout the entire process. I had a question about the product, and he responded promptly and professionally making my experience with the store was outstanding, and I can't wait for my next purchase!

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Selecting a bed for narrow stairs

We had problems selecting a bed frame and mattress which would be able to fit narrow stairs. The Assistant Manager went over and above to rectify the situation and solved everything. A very patient, kind and caring person. Nothing was too much bother.

September 21, 2023
Rated 5 out of 5 stars

Vlad sales assistant was extremely helpful.

Vlad who served us was very helpful and patient. He did his best to understand our needs and suggest us things accordingly. Start to end y helpful and great service. What I really appreciated was there was no Hard selling.
Thank you we will be back.

September 16, 2023
Rated 5 out of 5 stars

Good experience

Ali at Ruislip was really helpful and helped me choose. I had to go home and measure, but once I got home, I bought my new bed based on his recommendations. Thank you :)

July 28, 2023
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Reply from Bensons For Beds - Ruislip400

Hello Miss Parkes,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Ali can be given the credit he deserves. - Team Bensons

Rated 1 out of 5 stars

Wasted day off with appalling communication from Bensons

I ordered a bed frame with a three week delivery time. I booked a day off work to receive the delivery. I received a number of texts with a 2 hour delivery slot between 8:15 and 10:15. On the day of deliver I travelled to the new property to accept deliver. At 9:30 I got a phone call telling me the bedframe could not be delivered today as the container had not arrived. I had booked a day off to accept this delivery which, they told me during the delivery slot would not be arriving. I then called customer services who said they would reschedule for the following week which i said was not good enough as I was not willing to book another day off for another potentially failed delivery. All the compensation they were willing to offer was free delivery. I cancelled my order for a full refund and will never shop here again. The staff in the Ruislip store were helpful, but I still wasted a day due to Benson's poor communication.

July 19, 2023
Unprompted review
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Reply from Bensons For Beds - Ruislip400

Hello Mr Kalyan, thank you for reaching out. We are sorry for the issues you faced throughout your order journey. We expect better and can only apologies for the frustration. If you do need anything else in the future, please let us know -Team Bensons

Rated 5 out of 5 stars

Really great visit to the South Ruislip…

Really great visit to the South Ruislip store
Fatima went out of her way to make us feel comfortable and ensure we knew all about the sofa beds
We came home , decided that we wanted to purchase the sofa bed we’d liked and phoned her back at the store
Very happy, nice lady
Enjoyed the visit here today and all the help we received
Thank you Fatima

July 18, 2023
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Reply from Bensons For Beds - Ruislip400

What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Fatima can be given the credit she deserves. - Team Bensons

Rated 5 out of 5 stars

Good service

Vlad very polite and helpful.

July 11, 2023
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Reply from Bensons For Beds - Ruislip400

Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons

Rated 5 out of 5 stars

see above

The member of staff who dealt with my wife and I was very pleasant, attentive and knowledgeable. We were seen promptly and our order was dealt with quickly and efficiently.

June 30, 2023
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Reply from Bensons For Beds - Ruislip400

This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. -Team Bensons

Rated 5 out of 5 stars

Unbelievable customer service from Vlad…

Unbelievable customer service from Vlad and Raj. Highly recommend this place if you need a mattress and a bed to buy they were highly knowledgeable and will lead you to exactly what you need.

June 22, 2023
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Reply from Bensons For Beds - Ruislip400

Thank you for your wonderful feedback Amad! -Team Bensons

Rated 5 out of 5 stars

Excellent Customer Service

Always friendly and knowledgeable

May 27, 2023
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Reply from Bensons For Beds - Ruislip400

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Ruislip store.

Team Bensons

Rated 5 out of 5 stars
Bensons For Beds - Ruislip400 logo

Reply from Bensons For Beds - Ruislip400

This is wonderful to hear! Thank you for taking the time to leave us some positive feedback. -Team Bensons

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