Wardrobe Purchase Dear Bensons for Beds Team, I recently purchased a wardrobe from your store online and I wanted to share my feedback. Product Quality: I am impressed with t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have an NHS discount Ode card & this provides NHS discount of 7%. However I could noy use it in the store. I had to return home & order on line. The staff was very helpful & provided me with the cod... See more
I went in to the store with a vague idea of what I was looking for. Ali very clear, explaining the benefits / qualities of the different mattresses, bases, headboards, that I could choose from, and wh... See more
I was served by Ali who was courteous, helpful and very professional. He gave special time and attention to detail. They say it's the person you 'buy' first before the actual product or service and... See more
Company details
About Bensons For Beds - Ruislip400
Written by the company
Contact info
Unit 2 Victoria Road, HA4 0QQ, Ruislip, Middlesex, United Kingdom
- 2084239513
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Ali at the Ruislip branch
Ali gave us excellent customer service…very friendly, helpful & knowledgeable, giving us good advice without being pushy at all. Highly recommend Bensons for Beds - they have an extensive product range at competitive prices.
Needed a new mattress after I had a…
Needed a new mattress after I had a recent surgery. I received very helpful & knowledgeable service.
Very good offers and very friendly…
Very good offers and very friendly assistant and was very helpfull
Amazing customer service
Amazing customer service by the gentle man who served us, very patient, made sure we found the best bed for us.
Very good
Very good, the somalian lady at ruislip
store was very good in guiding us. Helped us pick the best quality beds & mattress. Very professional and thorough
ALI was very helpful and and answered all of our questions
ALI was very helpful and answered all of our questions.
The customer service was exceptional, as Ali kept me updated throughout the entire process. I had a question about the product, and he responded promptly and professionally making my experience with the store was outstanding, and I can't wait for my next purchase!
Selecting a bed for narrow stairs
We had problems selecting a bed frame and mattress which would be able to fit narrow stairs. The Assistant Manager went over and above to rectify the situation and solved everything. A very patient, kind and caring person. Nothing was too much bother.
Excellent customer service from Ali at…
Excellent customer service from Ali at the Ruislip store. Thank you! Looking forward to receiving my 2 bedframes and hoping I'll be just as delighted.
Vlad sales assistant was extremely helpful.
Vlad who served us was very helpful and patient. He did his best to understand our needs and suggest us things accordingly. Start to end y helpful and great service. What I really appreciated was there was no Hard selling.
Thank you we will be back.
The customer representative was…
The customer representative was knowledgable and gave me the advice I didn’t get from my previous purchase which was only a year ago
May use AI-assist with repliesRead more
Good experience
Ali at Ruislip was really helpful and helped me choose. I had to go home and measure, but once I got home, I bought my new bed based on his recommendations. Thank you :)

Reply from Bensons For Beds - Ruislip400
Wasted day off with appalling communication from Bensons
I ordered a bed frame with a three week delivery time. I booked a day off work to receive the delivery. I received a number of texts with a 2 hour delivery slot between 8:15 and 10:15. On the day of deliver I travelled to the new property to accept deliver. At 9:30 I got a phone call telling me the bedframe could not be delivered today as the container had not arrived. I had booked a day off to accept this delivery which, they told me during the delivery slot would not be arriving. I then called customer services who said they would reschedule for the following week which i said was not good enough as I was not willing to book another day off for another potentially failed delivery. All the compensation they were willing to offer was free delivery. I cancelled my order for a full refund and will never shop here again. The staff in the Ruislip store were helpful, but I still wasted a day due to Benson's poor communication.

Reply from Bensons For Beds - Ruislip400
Really great visit to the South Ruislip…
Really great visit to the South Ruislip store
Fatima went out of her way to make us feel comfortable and ensure we knew all about the sofa beds
We came home , decided that we wanted to purchase the sofa bed we’d liked and phoned her back at the store
Very happy, nice lady
Enjoyed the visit here today and all the help we received
Thank you Fatima

Reply from Bensons For Beds - Ruislip400
see above
The member of staff who dealt with my wife and I was very pleasant, attentive and knowledgeable. We were seen promptly and our order was dealt with quickly and efficiently.

Reply from Bensons For Beds - Ruislip400
Unbelievable customer service from Vlad…
Unbelievable customer service from Vlad and Raj. Highly recommend this place if you need a mattress and a bed to buy they were highly knowledgeable and will lead you to exactly what you need.

Reply from Bensons For Beds - Ruislip400

Reply from Bensons For Beds - Ruislip400
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







