West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Written by the company
West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, England, United Kingdom
4.0
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I met the Jack who was very professional, understanding, polite and very helpful. Customer services was amazing, delivery team even better. I absolutely love my bed. And will recommend this brand. 👍 Good job
Outstanding Customer Service – Akram at Southampton West Quay!
We visited Bensons for Beds at West Quay Retail Park in Southampton just to browse, with absolutely no intention of buying a bed that day!
However, thanks to Akram’s exceptional customer service, knowledge and professionalism, we ended up making a purchase.
He was incredibly friendly, patient and genuinely interested in understanding our needs. He took his time explaining everything, helping us find the perfect bed without making us feel pressured.
It’s rare to come across someone so dedicated, knowledgeable and passionate about providing excellent customer service.
Akram is a real credit to Bensons for Beds, and I sincerely hope management recognises and appreciates what a valuable member of staff they have.
We came in just to browse and left as very happy customers, all thanks to Akram!
Thank you for such a wonderful experience. You truly deserve five stars! ⭐⭐⭐⭐⭐
Reply from Bensons For Beds - Southampton West Quay
Thank you for your kind words Anthony! We're thrilled to hear that you had an excellent experience with our service.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
