Bensons For Beds - Stafford Superstore243 Reviews 

228
TrustScore 5 out of 5

4.8

Unit 3 Hough Retail Park, Lichfield Road, ST17 4LU Stafford, Stafforshire, GB


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Rated 5 out of 5 stars

Linda was incredibly informative, helpful, and friendly throughout our experience. She took the time to understand what we were looking for and guided us patiently in selecting the right product. Her... See more

Company replied

Rated 5 out of 5 stars

We actually went in to the Stafford store and had a lovely lady help us by the name of Linda. She wasn’t pushy and was very knowledgeable and we would have ordered through her, but I store didn’t use... See more

Rated 4 out of 5 stars

We wanted to update our mattress. The sales assistant was very helpful and knowledgeable about the products. Her tablet also allowed her to check availability, options etc on the spot, and details of... See more

Rated 5 out of 5 stars

Wasn’t quite sure what we wanted for my brother who has dementia problems and unable to purchase himself. However. We were approached by a lady called Linda, who was most informative and obviously... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Stafford Superstore243

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Hough Retail Park, Lichfield Road, ST17 4LU, Stafford, Stafforshire, United Kingdom

  • 1785220884

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

25,808 reviews in the last 12 months

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Rated 4 out of 5 stars

Helpful but not pushy assistance from the store assistant.

Haven't had the bed delivered yet, but feel we have what we want at a good price. We had decided on a bed and mattress after a visit to the Stafford store, where we were given good information and professional help by a very pleasant male sales assistant. We bought the bed and mattress on line, as there was a further discount with a discount card. It is a shame the card couldn't be used in-store, as the selling was done by the sales assistant there.

February 2, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We appreciate you sharing your experience. We're glad you found what you wanted at a good price and that our sales assistant in Stafford was helpful. We regret the discount card couldn't be used in-store and appreciate your feedback on this.
Take care,
Megan at Customer Care

Rated 4 out of 5 stars

Appreciated member of staff

Member of staff did delivery at £10 rather than £50 if I would of had to pay the £50 (my order was only slightly over £100) the sale would have been lost and I would have gone elsewhere
Useful to go into store to view products

February 2, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We appreciate you visiting our store to see our products. We're glad a staff member was able to assist with your delivery charge. We value your feedback regarding the delivery cost and will review our policies.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product

January 15, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We appreciate your positive feedback regarding our service and product. We're happy you had a great experience, Megan at Customer Care

Rated 5 out of 5 stars

First class service from Linda Jordan…

First class service from Linda Jordan at the Stafford Branch

January 10, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We're happy to hear that you had a positive experience at the Stafford Branch. Thank you for taking the time to leave us your kind feedback.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Exceptional In-Store Experience at Bensons for Beds Stafford

I recently visited the Bensons for Beds store in Stafford to purchase a new mattress, and I was blown away by the exceptional service I received. From the moment I walked in, the staff were incredibly friendly, welcoming, and knowledgeable.

George took the time to truly understand my needs and preferences. He patiently answered all my questions, offered expert advice on different mattress types and technologies, and even let me try out several options to find the perfect fit.

The store itself was clean, well-organized, and inviting. The selection of mattresses was vast, offering a wide range of choices to suit every budget and comfort level.

I highly recommend Bensons for Beds Stafford to anyone in the market for a new mattress.

January 1, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We're happy to hear that you had such a positive experience at our store. It's great to know that our team provided exceptional service and helped you find the perfect mattress. We appreciate your recommendation, Megan at Customer Care

Rated 5 out of 5 stars

Very helpful and friendly service!

Very helpful and friendly service!

January 4, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We appreciate your feedback! We are happy to hear that our service was helpful and friendly. Thank you for choosing us, Megan at Customer Care

Rated 5 out of 5 stars

Needed a new bed & mattress for spare room after son…

Needed a bed for spare room when son moved out and after looking online went along to my local Bensons. The staff were really friendly, helpful and knowledgeable. I was shown around to test the different mattress firmness on different bed bases so the ideal choice could be made which you cannot do online. The beds were solid too so great quality. Online deals were also honoured. This is now the fourth bed and mattress bought from Bensons.

December 30, 2024
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Reply from Bensons For Beds - Stafford Superstore243

We're happy to hear that you found our staff helpful and knowledgeable in choosing the perfect bed. It's great to know that you were able to find a quality bed that suited your needs, and that we honoured our online deals. Thank you for your continued loyalty, Megan at Customer Care

Rated 5 out of 5 stars

Excellent staff

Excellent staff, really knowledgeable about products.

January 2, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We appreciate your feedback! We are so glad our knowledgeable staff met your needs and provided excellent service. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

VERY good experience and nice staff

VERY good experience and nice staff. Specially Lynda was so helpful

January 2, 2025
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Reply from Bensons For Beds - Stafford Superstore243

We're happy you had a very good experience and that our staff were nice and helpful! We appreciate your positive feedback and support.
Take care,
Megan at Customer Care

Rated 1 out of 5 stars

Wrong item delivered in the first place…

Wrong item delivered in the first place then had to wait for the right item to be delivered an extra 8 weeks, £50 voucher took ages to get sorted out , the only good thing about your company is that the fitters knew what they were doing and made a very good job of fitting the wardrobes.

December 14, 2024
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Reply from Bensons For Beds - Stafford Superstore243

Thank you for sharing your feedback. We’re very sorry for the initial error with your order and the extended wait for the correct item, as well as the delay in receiving your voucher. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’re pleased to hear that the fitting team did a great job, and we’ll make sure your comments are shared with them. Thank you for your patience while we work to improve our processes,
Megan at Customer Care

Rated 5 out of 5 stars

Professional and helpful staff, great products

We recently purchased bed and Mattress at Bensons in Stafford. Jack deserves special mention as he was very helpful and professional,which he made our shopping experience pleasant. I’ll definitely recommend, and already looking forward to shopping there again

November 27, 2024
Rated 5 out of 5 stars

I mean

I mean, it was just a pleasant experience. I didn't plan to go and try out the mattresses, but I'm glad i did. I ended up buying a tempur mattress. Expensive. But as soon as i lay on it, it ruined the other mattresses for me. Linda the sales rep was pleasant like i say. All good.

October 19, 2024
Rated 5 out of 5 stars

Sealy sprung mattress

Jack was very helpful, told us what we needed to know. Gave us time to try the different beds. Good choice of mattresses and a really good price. Would not go anywhere else . So nice to be able to take your time . The staff at Stafford Store are a real credit to Bensons.

September 27, 2024
Rated 5 out of 5 stars

Great service

What a great experience in purchasing something and not being pressurised into buying there and then.
Not pushed into buying the most expensive mattress just the one that was most comfortable for me.

September 10, 2024

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