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3.9

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Great customer service

Title: Outstanding Service – Highly Recommend!

We approached Bentleys for our self build after they were recommended to us by a neighbor who had also used them for a self build.

From the outset it has been an absolute pleasure to work with them.

Their team is incredibly helpful, professional, and truly goes above and beyond to make the process smooth and stress-free.

What stood out the most was how approachable and accommodating they were, always ready to answer questions and adapt to our needs. Communication was seamless, and their expertise really showed in the quality of their work.

I’ve worked in construction and civil engineering my entire working life and don’t think a project ever proceeds without the occasional hiccup. However, Bentleys were always willing to help and resolve issues that were not always theirs to resolve. This reinforced my post purchase opinion of having made a good choice In choosing them for our self build.

December 2, 2024
Unprompted review
Bentley Sips logo

Reply from Bentley Sips

We're pleased you chose us too! Thank you for this lovely review - we've been in construction for a long time too and like to hear we're still doing something right :)

Rated 5 out of 5 stars

Delivered where others could not help

We wanted to build a SIP extension to our home but difficult access to the rear garden and the modest size of the project (35m2) meant all of the large SIP suppliers refused to quote for the job. We came across Bentley Projects and they were helpful from day 1, seemingly not concerned by the constraints of our site. They worked closely with us on the design, engineering out any steel as we had requested and also giving us a uniquely shaped SIP roof as well as walls. Communication was good throughout the preparation and the whole structure went up without any major hitches in just under a week which was a huge benefit to us having lived for a couple of months with a huge hole in the back of the house!
We are very happy with their contribution to our unique extension project.

November 6, 2023
Unprompted review
Bentley Sips logo

Reply from Bentley Sips

Thank you for your review, we're so glad we could help. Enjoy your unique home.

Rated 5 out of 5 stars

My experience with Bentleys has been…Top service

My experience with Bentleys has been nothing but fantastic on a few jobs,reliable delivered exactly what had been agreed in time agreed
The team were always on hand for support
We are working with the Bentley team again shortly

November 15, 2023
Unprompted review
Bentley Sips logo

Reply from Bentley Sips

Thank you for your review and congratulations on being a finalist in the South East Construction Awards - the Black Pearl house turned out stunning!

Rated 5 out of 5 stars

Fantastic company

Fantastic company! Helpful advice before we started. Knowledge and friendly project manager. Super efficient and quiet construction workers. A great service from start to finish.

September 1, 2023
Bentley Sips logo

Reply from Bentley Sips

Thank you for your review Louise. We're so happy it was a positive experience and hope you're enjoying the new space.

Rated 1 out of 5 stars

Over priced, not fit for purpose, mis-sold knowingly

SIPs are aggressively marketed to self builders, they are expensive and not appropriate for all uses. If you procure SIPs through Bentley you will not be informed of their limitations until the project is complete and paid for. In our case the loading capacity of the panels was not sufficient but Bentley refuse to give you the structural calculations until the job is finished. We spent a lot on remediation works and delay. The payment terms are also unfair, you will have to pay 95% of the contract value before they arrive on site. Roughly an hour after the payment went through Bentley called and asked for more money. We would not normally sign up to such terms but a certain amount of trust is placed in a delivery partner of Kingspan. This trust is not deserved in this case

August 7, 2024
Unprompted review
Bentley Sips logo

Reply from Bentley Sips

Bentley SIPS has not used Trustpilot before and we were unaware of this review at the time.

We regret that the client felt the need to post this. They know that we are currently working to resolve the issues privately but will address these points as follows:

Aggressive marketing - Bentley SIPS is a family company without the resource to market ‘aggressively’. Most of our work is gained through recommendation and repeat business and, other than our website and social media, we very rarely advertise.

Expensive – Kingspan TEK is a premium product with BBA certification and product warranties. Despite this, the cost has repeatedly been proved comparable with, or favourable to other systems and methods.

Appropriate for use - We pride ourselves on our integrity and honesty, assisting clients to make the right decision for their specific project, and would never advise using SIPS if it wasn’t suitable. This is backed up by testimonials from clients who have followed our advice to use other methods, thanking us for our honesty despite not getting the order.

Technical support – We are specialists in our field. If appointed, we offer our clients the best advice, engineering and quality checks, however we cannot control matters if our specialist advice and help is refused. Sadly, this has been the case here.

Payment terms - Our payment terms are typical for SIPS suppliers and Kingspan TEK delivery partners. They reflect the considerable up-front cost of designing and manufacturing a bespoke ‘kit’ for each project. If a client makes changes on site, we are put at risk and cannot be held liable.

Trust - We have been a Kingspan TEK Delivery Partner for 14 years and our team members have decades of prior construction experience. We collaborate with architects, engineers and clients and have built great trust over the years, as evidenced by many repeat customers.

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