The non-stick surface was beginning to flake. They were very quick to respond to my emails and photos. After some communication, earlier in the year and on their advice, l deep cleaned my pan, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... See more
Company replied
Update on a poor review from 4hrs ago. I ordered the item again this afternoon (replacement lid that got broken by me!) and received a prompt, pleasant reply from the company apologising for previous... See more
Company replied
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... See more
Company replied
Company details
Written by the company
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contact info
PO Box 1229, AL1 9HR, St Albans, United Kingdom
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4.4
Excellent
742 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i brought my first saute pan with lid…
i brought my first saute pan with lid in 2009 and was so impressed brought a bigger size a couple of years later. both of the pans are used regularly. The non stick is still perfect, clean up perfectly and still look fairly new. I love this brand and will continue to buy their pans.
November 27, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Glynis,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I bought one their frying pans followed…
I bought one their frying pans followed all instructions, the pan is now not non stick everything sticks when I asked them to replace it as not fit for purpose, fobbed off.What a waste of money, was brainwashed by presentation.
September 1, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your review. Please note that we have a fully staffed UK customer services team and so please contact us directly (sales@berghoffgb.com) for any after sales service rather than those doing the presentations as the sales team wouldn't be aware of how best to help you.
We always strive to give our customers the best experience and best after sales service possible.
Kind regards,
BergHOFF
Great Pans!
Saw these pans at Tatton Park Foodies, Vicky was great in showing how versatile they are, we bought a set and love them so much, we look forward to adding to them.
July 13, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
What a great pan set
What a great pan set! They perform better than any non stick pans I’ve had… and I’ve had a lot. Quality products and great service. Very happy
November 3, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I bought some of your pans a few years…
I bought some of your pans a few years ago at the good food show. I needed a large pan so I immediately looked at what you had to offer because I have been delighted with them. The new one maintained your high standards.
October 27, 2024
Reply from BergHOFF Eurocast Cookware
Hi Peter,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Replacement handle
Just needed a replacement handle for my pan. Ordering was simple and delivery straight forward so all ok.
October 19, 2024
Reply from BergHOFF Eurocast Cookware
Hi Gill,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I was kindly given a small BergHOFF…
I was kindly given a small BergHOFF frying pan with lid. I LOVE IT!! The lid helps keep the heat and flavours in the food, while stopping cooking smells permeating the kitchen. The pan itself is very good quality, heats rapidly and retains heat well during cooking. Very easy to clean after use. 100/10 would recommend to anyone.
November 8, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent service
Excellent efficient service, kept well informed of delivery and the item ordered was perfect.
October 24, 2024
Reply from BergHOFF Eurocast Cookware
Hi John,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Had to phone DX as was delivered to…
Had to phone DX as was delivered to wrong address .found it on walk way opened. Not the service one would expect.
October 24, 2024
Reply from BergHOFF Eurocast Cookware
Dear Terrence,
Thank you for your review and we were sorry to learn that on this occasion we have been let down by our delivery partners.
We will be taking this issue up with DX Express Couriers and passing on your feedback.
We can only apologise but hope you will enjoy using your new BergHOFF cookware.
Kind regards,
BergHOFF GB
Love this range
Love this range. I’ve been using them for a few years now and wouldn’t use anything else.
They’re durable, non stick and look good. Also don’t require much fat when cooking so good for healthier eating too
November 7, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Yasmin,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Berghof highly recommended
Amazing cookware highly recommended, excellent sales personnel.
October 27, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Joanna,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
We absolutely love the pans
We absolutely love the pans. Got them.at Cheltenham. Highly recommended
November 2, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Daniel,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Lovely pans.Have been using them for…
Lovely pans.Have been using them for many years and wouldn’t use anything else. They are well made, cook food perfectly and so easy to clean. Would strongly recommend to anyone.
November 1, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Michelle,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Brilliant set of pans & sauspens
Brilliant set of pans & sauspens. A great upgrade and worth the purchase.
Very nice company to work with.
November 1, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Good morning,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Delighted with the BergHOFF Products
We have added more products from the BergHOFF line in our kitchen, and can say quite honestly that they are far superior to any other cookware we have bought in the past.
November 3, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Peter,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Love Berghoff!
Love all my Berghoffs! Once I tried one pan, I replaced all of my pans with these and they've lasted me years so far. Well worth the investment for good reliable pans that never stick. The Double roaster is excellent for my Sunday dinners too!
November 6, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Good morning,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Really well made saucepans lightweight…
Really well made saucepans lightweight and so easy to clean.
Bought the set after seeing their demonstration at the Ideal Home exhibition.
Definitely not disappointed in them would highly recommend to orhers.
August 6, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Jack,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Great products
I ordered a cookware set. Very fast delivery and excellent products!! Would highly recommend!!
October 5, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Laura,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Great service throughout and the pans…
Great service throughout and the pans are excellent quality. Will definitely recommend
October 2, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Gary,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Only use berghoff
Have used berghoff for years and after buying the deluxe set have never looked back. I’ve built up my berghoff collection and thrown all my other useless pans away. These are so versatile and really everything you need for a capsule kitchen cupboard. Love how long lasting they are and the fact that you can use them in the oven. Our whole family uses them and I don’t see us planning to use anything else. They are definitely the most affordable cookware I’ve been able to find of this quality
November 6, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
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