Returns cannot reach Bergzeit...
Returns cannot reach Bergzeit...
So you gave me details how to do, I did and it , sent you pictures and it got to within 3 mins of your location in Otterfing.. Undeliverable
You will no tell us why your local post office Deutsche Post Filiale 579 can not deliver...
The customer care team say " sorry we can not help"...
Customer service worst I've known .I'll transfer the case into the hand of my credit card to claim my monies back...
26th March purchased still can't return and out of pocket £40.00 in following instructions that don't work...
Dont use them...
Reply from Bergzeit
Thank you for your review.
We are sorry that the returns process didn't go as expected.
As we have informed you several times by email, we assume that your returns could not be processed correctly due to incomplete or incorrect shipping and customs documents, and were therefore sent to a logistics centre operated by our shipping partner.
Some time ago, we also provided you with further information and instructions on how we can assist you.
If you have any further questions about this, please reply to the message from our customer service team.
Kind regards,
The Bergzeit Team