Berkshire Bank Reviews 4

Love this bank can't say enough good things always quick to respond when I send them a message and always gives me full attention when asking questions in person.

Complaint against Berkshire Bank - Christine Wylie-Branch Mrg. Hebron CT. I called the branch on July 5, 2024. Christine answered (the new manager). I used to deal with Darleen the Assistant Mrg. but she was off that day (my wife and I knew her well and she would have let me discuss my wife's accounts with my wife's approval on the phone). My wife and I verified who we where. My wife asked if I could talk about an IRA CD in her name that is maturing on July 13. Christine said no. She was very rude to us both. She was talking to me like a High School Principal and I was in detention. I just wanted a special CD rate like we both got on June 1. I called the customer service # on Monday July 8 and made a complaint. I talked to a customer service manager. He said he would write a complaint and have someone get back to me. The next day I called customer service again after no one called me. They said a Regional Mgr. that is in charge of the Hebron, CT would call me back. That didn't happen. I called customer service again. They said the Regional Mgr. was busy. On July 10 went to Citizens Bank in Old Lyme, CT and did the paper work to transfer fund from Berkshire Bank to Citizens Bank. Over $500K. I called Darleen on July 12. She didn't ask me for the verification question because she knew me. I called her to close a checking account. She did it and was very nice to me. She should be the manager of Hebron, CT.
I don't think Berkshire Bank even cares that I closed my account due to the rudeness of Christine Wylie. When I called customer service after we both verified who we where with my wife's permission the let me discuss her accounts but they said branches have their own rules. Branches and Corporate should be on the same page. I was a customer for over 10 years.
To resolve this issue I would like Nitin Mhatre the CEO to contact me.

Worst banking experience ever. Problems with pretty much everything that a bank should do. They kept locking card after paying. There were problems with logging in and with sending money. Customer support was very hard to reach. I had to email them multiple times and wait 2 weeks for an answer! I deactivated my account. Horrible!

This is my bank, I have been using it for 12 years. Always friendly workers. I always get the help I need.