berlook.com Reviews 

3,216
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more


Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,216)

1,025 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The bikini I ordered is indeed of a…

The bikini I ordered is indeed of a very good quality, the textured material is very beautiful and it has a lining as well. The fit is true to size. The only drawback is a long shipping time (it took me 3 weeks to get it to Europe).

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Tracking doesn’t work Item not arrived

The shipping link doesn’t work. It takes me to a website that is not in English so I am unable to track my package. Next, the package has not been delivered? I don’t have the product, don’t know when it’s suppose to be here or if it’s been lost. This experience has not been good at all!

July 3, 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Customer,

We have read your review and we sincerely apologize for the unpleasant experience you encountered with tracking your parcel.

We fully understand your confusion and worry when the shipping link redirects you to a non-English website, making it impossible for you to check your shipment status. We also regret the anxiety brought by the unclear delivery information, leaving you unsure about whether your item arrived or got lost.

We would like to inform you that your package has been successfully delivered. Our customer service team has already sent you a separate email with full delivery details to assist you.

Your valuable feedback will be shared with our logistics department. We will optimize our tracking links and provide clearer English tracking pages to avoid similar troubles for all buyers later.

Thank you for your patience. Please check your inbox for our dedicated reply email, and feel free to contact us again if you have any other questions.

Best regards,
Berlook Customer Service Team

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. I needed to change the size of one item in my order, and they replied to my email very quickly and made the change without any hassle.
The swimsuits are made from high quality material and feel really well made. They also arrived packaged in a lovely little bag, which was a nice touch.
The only downside was the delivery time, as it took a whole month to arrive. Other than that, I had a great experience and would definitely buy again!

July 1, 2026
Unprompted review
Rated 2 out of 5 stars

The sizing is completely off

The sizing is completely off. When I didn’t like my first suit I was given a coupon to get another. This one didn’t fit right either.

July 2, 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Customer,

We have noticed your review regarding the ill-fitting suit and we are truly sorry to hear that both suits you received failed to meet your expectations with improper sizing.

We fully understand how upsetting it is to take the time to reorder a new suit with the provided coupon, only to face the same sizing issue again. This must have brought you great inconvenience and ruined your shopping experience with us.

Your honest feedback is extremely valuable to our team. We will forward your comments to our production and sizing teams to review our size standards and product measurement descriptions, so we can improve the accuracy of our sizing information for all customers moving forward.

Thank you sincerely for sharing your experience to help us make improvements. Please feel free to reply to our message if you have further thoughts to share.

Best regards,
Berlook Customer Service Team

Rated 5 out of 5 stars

Great quality. True to size even if you're not a top model

I kept seeing ads for this brand on Instagram, and eventually decided to give it a try. I'm usually hesitant to buy from Instagram ads, but after doing some research, I found that they were a trustworthy seller.

My experience completely confirmed what I had read. Ordering was easy, communication was excellent, delivery was fast, and the products are great quality and true to size.

The quality of the swimsuits and bikinis is amazing, and the customer support team is genuinely helpful, offering guidance whenever needed.

I've already placed a second order, and it went just as smoothly as the first. Thank you!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

The products are pretty goos. Even though not everything fit me I felt taken care of even when I couldn't return the piece that did not fit me. Not the solution I expected but I appreciated the outcome.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait!

It took a bit long for the delivery to arrive, more than expected, but it was worth the wait. Fit is great and material as well. Size was according to description. Would definitely recommend and buy again!

June 30, 2026
Unprompted review
Rated 4 out of 5 stars

The bikini top is great

The bikini top is great, the bottom is not how I would understand the description. The description said low rise, for me it's a high rise. Other that that, all good!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Quality

I like the speed of reply from customer service for my return. I am also very surprised that I was offer 2 options for the return. The quality of the product feels very high-end. I would definitely shop with Berlook again and tell my friends about it!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly happy with this purchase

Loved the look of the suit online and it's just as fabulous in real life. I wore it to a pool party last weekend and it got rave reviews! The fabric and overall quality are fantastic, the fit is great - I'm incredibly happy with this purchase.

June 29, 2026
Unprompted review

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