berlook.com Reviews 

3,217
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more


Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,217)

1,029 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service right from the…

Excellent service right from the beginning. The website was easy to navigate, and checkout was flawless. It took about 10-11 days to arrive but it was worth the wait. The item, a beautiful coral-color monokini fit perfectly and its made impeccably. The fabric is as it appears on the photo. I was so impressed and loved this swimsuit to much I ordered it in the dark teal color as well.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering from Berlook was seamless

Ordering from Berlook was seamless, delivery was quick and packaging lovely. I am delighted with the two costumes I ordered, they’re exactly like the pictures and description and they fit true to size. I would definitely recommend ordering from this company.

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

The items I ordered were as cute as I…

The items I ordered were as cute as I expected and the quality seemed fine. However the sizing, to me, was completely off. I normally wear an XS or small, and the small swimsuits I ordered were all very small and I will have to return them all. I will keep the cover-up as it will fit, thankfully I had ordered a small.

June 5, 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Valued Customer,

Thank you for taking the time to share your honest feedback. We’re glad to hear you like the style and quality of our items, but we sincerely apologize for the sizing issue that caused you inconvenience.

We have already sent you a separate email with complete after-sales solutions to help you process the returns smoothly. Please kindly check your inbox.

We truly appreciate your understanding and patience. Should you have any further questions, feel free to contact us anytime.

Wish you a nice day!

Best regards,
Berlook Customer Service Team

Rated 5 out of 5 stars

Such a friendly company

Such a friendly company. They are quick to answer emails and resolve issues. I’ve ordered twice from them. And I highly recommend them. They have great quality products, fast shipping and kind customer service.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I’m always skeptical to buy brands I find on Instagram but I figured the price was decent and tried these bathing suits.

What a find. Love them. They fit perfectly and are a great price. I highly recommend. Delivery also was in reasonable time which was impressive! Quite happy with my purchase.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordering was easy . Delivery was fast and most importantly the customer service was prompt when there is issue on the product received

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Flattering

Shipping took awhile, but the swimsuit is even better than I imagined. It's the first bikini I've worn in almost 20 years and it's so cute, comfy, and flattering! Bottoms are slightly baggy, but I have small hips so that's a normal issue for me.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to return!!!

Impossible to return!!!! Berlook is a scam because they don’t respond.

June 23, 2025
berlook.com logo

Reply from berlook.com

Dear Carla,

We are truly sorry to hear you feel frustrated and upset about the return process.

We have already replied to your email regarding the return issue. Please kindly check your inbox, spam or junk folder in case our message was filtered mistakenly.

We will try our best to assist you to resolve the return matter smoothly. If you still cannot find our reply, please feel free to message us again.

Thank you for your patience and understanding.

Best regards
Berlook Customer Service Team

Rated 5 out of 5 stars

I appreciated being able to donate…

I appreciated being able to donate versus sending back. Love this concept so much. Hard to order bathing suits on line but I think I found ones that will work better for me. Thank you Berlook! I look forward to getting the suits I just ordered and they're all beautifully made!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

Berlook provided me with a code for $50 when I was not satisfied with a previous purchase, so long as I donated the previous item to clothing charity. This is environmentally friendly and I appreciate that. The process of reaching out to customer service was great. They were quick to respond and very accomodating. I just purchased a replacement item for the last one (different bikini bottom) and I am looking forward to receiving it soon! All in all, I have always been very happy with Berlook and will continue to use them for good quality, affordable, and pretty ethical swimwear. Thanks Berlook!

June 9, 2026
Unprompted review
Rated 4 out of 5 stars

Quality is great

Quality is great; I highly recommend trying them out. I got three bikini sets and loved all of them except one top. Overall, I can't wait to wear them on my next trip!

June 5, 2026
Unprompted review

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